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The card number is incomplete error on checkout page. #3817

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shyamj06 opened this issue Jan 31, 2025 · 0 comments
Open

The card number is incomplete error on checkout page. #3817

shyamj06 opened this issue Jan 31, 2025 · 0 comments

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@shyamj06
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Describe the bug
During checkout, after entering the card details and clicking the submit button, an error message appears: "The card number is incomplete." However, after reloading the page and entering the card details again, the order completes successfully.

To Reproduce
Steps to reproduce the behavior:

  • Open the website in Incognito mode.
  • Add a subscription product to the cart.
  • Proceed to checkout.
  • Enter valid card details.
  • Click on the Submit button.
  • Observe the error: "The card number is incomplete."
  • Reload the page and re-enter the card details.
  • The order completes successfully after retrying.
  • Expected behavior
  • The checkout process should complete successfully without requiring a page reload and re-entering card details.

Screenshots

Image

Environment (please complete the following information):

WordPress Version: 6.7.1
WooCommerce Version: 8.7.0
Stripe Plugin Version: 8.9.0 (Downgraded from 9.1.1 due to issue)
Browser: Chrome
Any other plugins installed:
Woo Subscriptions: 6.0.0

Additional context
The issue occurs specifically in Incognito mode.(May be an issue in normal tab too if cache is cleared)
The problem is observed with subscription products during checkout.

Console Log:
Your card number is incomplete.
Your card’s expiry date is incomplete.
Your card’s security code is incomplete.
Your card number is incomplete.

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