diff --git a/chats/apps/api/v1/external/rooms/serializers.py b/chats/apps/api/v1/external/rooms/serializers.py
index 06975686..186ed354 100644
--- a/chats/apps/api/v1/external/rooms/serializers.py
+++ b/chats/apps/api/v1/external/rooms/serializers.py
@@ -132,6 +132,7 @@ class RoomFlowSerializer(serializers.ModelSerializer):
     contact = ContactRelationsSerializer(many=False, required=False, read_only=False)
     flow_uuid = serializers.CharField(required=False, write_only=True, allow_null=True)
     is_anon = serializers.BooleanField(write_only=True, required=False, default=False)
+    ticket_uuid = serializers.UUIDField(required=False)
 
     class Meta:
         model = Room
@@ -144,6 +145,7 @@ class Meta:
             "transfer_history",
             # Writable Fields
             "sector_uuid",
+            "ticket_uuid",
             "queue_uuid",
             "user_email",
             "contact",
diff --git a/chats/apps/api/v1/external/rooms/viewsets.py b/chats/apps/api/v1/external/rooms/viewsets.py
index 3a03edad..caee8db9 100644
--- a/chats/apps/api/v1/external/rooms/viewsets.py
+++ b/chats/apps/api/v1/external/rooms/viewsets.py
@@ -1,6 +1,7 @@
 from django.conf import settings
 from django.core.exceptions import ObjectDoesNotExist
 from django.db import IntegrityError
+from django.db.models import Q
 from django.utils import timezone
 from django_filters.rest_framework import DjangoFilterBackend
 from rest_framework import filters, status, viewsets
@@ -150,9 +151,9 @@ def partial_update(self, request, pk=None):
         project = request_permission.project
         room = (
             Room.objects.filter(
-                callback_url__endswith=pk,
-                project_uuid=project,
-                is_active=True,
+                (Q(ticket_uuid=pk) | Q(callback_url__endswith=pk))
+                & Q(project_uuid=project)
+                & Q(is_active=True)
             )
             .select_related("user", "queue__sector__project")
             .first()
diff --git a/chats/apps/rooms/migrations/0014_room_ticket_uuid.py b/chats/apps/rooms/migrations/0014_room_ticket_uuid.py
new file mode 100644
index 00000000..be993ce8
--- /dev/null
+++ b/chats/apps/rooms/migrations/0014_room_ticket_uuid.py
@@ -0,0 +1,18 @@
+# Generated by Django 4.1.2 on 2024-12-19 13:38
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ("rooms", "0013_room_project_uuid_room_rooms_room_project_890f5f_idx"),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name="room",
+            name="ticket_uuid",
+            field=models.UUIDField(blank=True, null=True, verbose_name="ticket uuid"),
+        ),
+    ]
diff --git a/chats/apps/rooms/models.py b/chats/apps/rooms/models.py
index 7fc5887d..75a510de 100644
--- a/chats/apps/rooms/models.py
+++ b/chats/apps/rooms/models.py
@@ -58,6 +58,7 @@ def __init__(self, *args, **kwargs):
     project_uuid = models.TextField(
         _("project_uuid"), null=True, blank=True, default=""
     )
+    ticket_uuid = models.UUIDField(_("ticket uuid"), null=True, blank=True)
 
     callback_url = models.TextField(_("Callback URL"), null=True, blank=True)
 
diff --git a/chats/fixtures/fixture_room.json b/chats/fixtures/fixture_room.json
index e02f603a..31be8640 100644
--- a/chats/fixtures/fixture_room.json
+++ b/chats/fixtures/fixture_room.json
@@ -12,6 +12,7 @@
                 "mood": "angry",
                 "country": "brazil"
             },
+            "ticket_uuid": "66a47111-6e6f-43b3-9fdc-a92a18bc57d2",
             "callback_url": "http://localhost/test/66a47111-6e6f-43b3-9fdc-a92a18bc57d2",
             "ended_at": null,
             "ended_by": null,
@@ -43,6 +44,7 @@
                 "mood": "angry",
                 "country": "brazil"
             },
+            "ticket_uuid": "1c830ac0-1ba7-49f9-b8c8-b96af41d4213",
             "callback_url": "http://localhost/test/1c830ac0-1ba7-49f9-b8c8-b96af41d4213",
             "ended_at": null,
             "ended_by": null,
@@ -74,6 +76,7 @@
                 "mood": "angry",
                 "country": "brazil"
             },
+            "ticket_uuid": "ac6322ca-4a5b-4e5f-bb00-050c60e93b0b",
             "callback_url": "http://localhost/test/ac6322ca-4a5b-4e5f-bb00-050c60e93b0b",
             "ended_at": "2023-09-03T00:20:09.559Z",
             "ended_by": "agent",