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README.md

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description
Attraction information and guideline directory for Cast Members

🛩 Barnstormer

{% hint style="info" %} Barnstormer has two different panels. One main panel and one side panel. There are, however three cast member positions, since there is an additional crowd control position at the entrance of the station. {% endhint %}

{% content-ref url="panel-information.md" %} panel-information.md {% endcontent-ref %}

{% content-ref url="operating-procedures.md" %} operating-procedures.md {% endcontent-ref %}


Incident Management

Guest refusing to take a seat

If this should happen, and you've repeatedly asked the guest to take a seat and they refuse, then you should try contacting a manager+ (if they're online), and let them know about the issue (it's also important to let them know the user's name). However, since we want to give the rest of the guests the best experience possible, you should not wait until the incident is solved to continue the normal operations and just continue and let the manager+ deal with it.

Guest refusing to leave train

If this should happen, and you've repeatedly asked the guest to exit and they refuse, then you should try contacting a manager+ (if they're online), and let them know about the issue (it's also important to let them know the user's name). However, since we want to give the rest of the guests the best experience possible, you should not wait until the incident is solved to continue the normal operations and just continue and let the manager+ deal with it.