下载和预加载 失败

[zyrshui]

描述Bug

多位用户反馈无法进入游戏，查看玩家日志，发现下载和预下载资源失败， 并非单一用户
2024-11-21 13:31:27 [warn] 13:31.27.483 PreloadManager_catch: r_jianke_nan_4865665e66421354389d15d0aa6911fe.prefab预载失败 ; networkType: 4g ; isVisible: false , error= request:fail interrupted
2024-11-21 13:31:27 [warn] 13:31.27.499 xhr_onerror: r_daokenan_d640f787d94c38d4fbb1a6b99f4cf3fd.prefab下载失败: statusCode= false , statusText= , networkType= 4g , isVisible= false , cost= 44289 ms, errMsg= request:fail interrupted , error= request:fail interrupted
2024-11-21 13:31:27 [warn] 13:31.27.500 xhr_onerror: r_daokenv_3ad48eab20dd73d3f6c987e22e538816.prefab下载失败: statusCode= false , statusText= , networkType= 4g , isVisible= false , cost= 44288 ms, errMsg= request:fail interrupted , error= request:fail interrupted
2024-11-21 13:31:27 [warn] 13:31.27.500 xhr_onerror: r_jianke_nan_b76f6c404a034eeff0ea774ae44ef5ba.prefab下载失败: statusCode= false , statusText= , networkType= 4g , isVisible= false , cost= 44286 ms, errMsg= request:fail interrupted , error= request:fail interrupted
2024-11-21 13:31:27 [warn] 13:31.27.501 xhr_onerror: r_jianke_nv_7b6779e9daa6378a24a3179a51a92435.prefab下载失败: statusCode= false , statusText= , networkType= 4g , isVisible= false , cost= 44286 ms, errMsg= request:fail interrupted , error= request:fail interrupted
2024-11-21 13:31:27 [warn] 13:31.27.501 xhr_onerror: r_qiangke_nan_82c94aa3a2eebd3836649c33016de7c1.prefab下载失败: statusCode= false , statusText= , networkType= 4g , isVisible= false , cost= 44284 ms, errMsg= request:fail interrupted , error= request:fail interrupted
2024-11-21 13:31:27 [warn] 13:31.27.502 xhr_onerror: r_qiangke_nv_4c04de5a3903098ff6a9f5badf02d1ad.prefab下载失败: statusCode= false , statusText= , networkType= 4g , isVisible= false , cost= 44285 ms, errMsg= request:fail interrupted , error= request:fail interrupted
2024-11-21 13:31:27 [warn] 13:31.27.502 PreloadManager_catch: r_jianke_nv_14f0af5aacc24507cd2b4bbbba698965.prefab预载失败 ; networkType: 4g ; isVisible: false , error= request:fail interrupted
2024-11-21 13:31:27 [warn] 13:31.27.503 PreloadManager_catch: r_qiangke_nan_1ea16054ab4d1c84cb9a7372dee135e4.prefab预载失败 ; networkType: 4g ; isVisible: false , error= request:fail interrupted
2024-11-21 13:31:27 [warn] 13:31.27.503 PreloadManager_catch: r_qiangke_nv_5e53e619f312a4c932d020d3af5986e3.prefab预载失败 ; networkType: 4g ; isVisible: false , error= request:fail interrupted
2024-11-21 13:31:27 [log] PreloadManager: r_gongshou_nan_a49a32ab9034debc595ba88a3480d521.prefab开始预载
2024-11-21 13:32:27 [warn] 13:32.27.539 xhr_onerror: r_gongshou_nan_90694c25476a43f2bcf81dd873be1931.prefab下载失败: statusCode= false , statusText= , networkType= 4g , isVisible= false , cost= 104322 ms, errMsg= request:fail timeout , error= request:fail timeout
2024-11-21 13:32:27 [warn] 13:32.27.547 xhr_onerror: r_gongshou_nv_7d70ab73723828154566147925b1deab.prefab下载失败: statusCode= false , statusText= , networkType= 4g , isVisible= false , cost= 104329 ms, errMsg= request:fail timeout , error= request:fail timeout
2024-11-21 13:32:27 [warn] 13:32.27.549 xhr_onerror: r_yisheng_nan_b8254345fc4a6451856972fa5649d843.prefab下载失败: statusCode= false , statusText= , networkType= 4g , isVisible= false , cost= 104331 ms, errMsg= request:fail timeout , error= request:fail timeout
2024-11-21 13:32:27 [warn] 13:32.27.552 xhr_onerror: r_yisheng_nv_57ed13cf5c11cb74826788077244072a.prefab下载失败: statusCode= false , statusText= , networkType= 4g , isVisible= false , cost= 104334 ms, errMsg= request:fail timeout , error= request:fail timeout
2024-11-21 13:32:27 [warn] 13:32.27.556 PreloadManager_catch: r_gongshou_nan_a49a32ab9034debc595ba88a3480d521.prefab预载失败 ; networkType: 4g ; isVisible: false , error= request:fail timeout

运行环境

ios unity 2019.4.29f1c109  wx-sdk 20240118

[zyrshui]

2024-11-21 6:35:14 [warn] 06:35.14.270 xhr_onerror: r_daokenv_3ad48eab20dd73d3f6c987e22e538816.prefab下载失败: statusCode= false , statusText= , networkType= wifi , isVisible= true , cost= 60025 ms, errMsg= request:fail timeout , error= request:fail timeout
2024-11-21 6:35:14 [warn] 06:35.14.273 xhr_onerror: r_jianke_nan_b76f6c404a034eeff0ea774ae44ef5ba.prefab下载失败: statusCode= false , statusText= , networkType= wifi , isVisible= true , cost= 60027 ms, errMsg= request:fail timeout , error= request:fail timeout
2024-11-21 6:35:14 [warn] 06:35.14.274 xhr_onerror: r_jianke_nv_7b6779e9daa6378a24a3179a51a92435.prefab下载失败: statusCode= false , statusText= , networkType= wifi , isVisible= true , cost= 60026 ms, errMsg= request:fail timeout , error= request:fail timeout
2024-11-21 6:35:14 [warn] 06:35.14.276 xhr_onerror: r_qiangke_nan_82c94aa3a2eebd3836649c33016de7c1.prefab下载失败: statusCode= false , statusText= , networkType= wifi , isVisible= true , cost= 60026 ms, errMsg= request:fail timeout , error= request:fail timeout
2024-11-21 6:35:14 [warn] 06:35.14.278 xhr_onerror: r_qiangke_nv_4c04de5a3903098ff6a9f5badf02d1ad.prefab下载失败: statusCode= false , statusText= , networkType= wifi , isVisible= true , cost= 60027 ms, errMsg= request:fail timeout , error= request:fail timeout
2024-11-21 6:35:14 [warn] 06:35.14.279 xhr_onerror: r_gongshou_nan_90694c25476a43f2bcf81dd873be1931.prefab下载失败: statusCode= false , statusText= , networkType= wifi , isVisible= true , cost= 60026 ms, errMsg= request:fail timeout , error= request:fail timeout
2024-11-21 6:35:14 [warn] 06:35.14.280 xhr_onerror: r_gongshou_nv_7d70ab73723828154566147925b1deab.prefab下载失败: statusCode= false , statusText= , networkType= wifi , isVisible= true , cost= 60026 ms, errMsg= request:fail timeout , error= request:fail timeout
2024-11-21 6:35:14 [warn] 06:35.14.282 xhr_onerror: r_yisheng_nan_b8254345fc4a6451856972fa5649d843.prefab下载失败: statusCode= false , statusText= , networkType= wifi , isVisible= true , cost= 60027 ms, errMsg= request:fail timeout , error= request:fail timeout
2024-11-21 6:35:14 [warn] 06:35.14.284 xhr_onerror: r_yisheng_nv_57ed13cf5c11cb74826788077244072a.prefab下载失败: statusCode= false , statusText= , networkType= wifi , isVisible= true , cost= 60028 ms, errMsg= request:fail timeout , error= request:fail timeout
2024-11-21 6:35:14 [warn] 文件https://client683.huanyumid.com/rj_wechatgame_1.0.5/StreamingAssets//platform_webgl/resourcesab/model/r_daokenv.prefab加载错误Unknown Error

[zyrshui]

测试cdn是正常的

[Oooocean]

request timeout, 看起来就是网络超时了， 麻烦联系下小助手提供用户 openid 我们详细排查下。
小助手： https://work.weixin.qq.com/kfid/kfcca4feec277f91616