This workshop is built around a use case of waiving the shipping fees for a loyal customer.
1 - The workshop requires a TIBCO Cloud account. You can get started with a free TIBCO Cloud trial account in 30 seconds.
2 - The workshop requires a TIBCO Workshop facilitator. If you haven't completed the registration yet (as shown in previous page), please do so from here Your facilitator and the workshop date will be assigned to you after you complete your registration.
3 - Prior to starting the workshop, download this repository to import artifacts like APISpecs https://github.com/tibco-anz/TIBCO-Cloud-Integration-Fast-Track-Workshop
Additional notes for the workshop:
- Please use Chrome or Firefox web browser where possible.
- It is strongly recommended to have two screens for the virtual session. One screen will be for the Zoom session (you can use a tablet such as iPad if you don’t have access to two screens for your computer) and the other screen will be for you to work on workshop activities.
- If you use a different email address to sign up for the free trial account than the one you used for the workshop registration, please let us know the email address for the trial account before or at the beginning of the workshop (as we will share a Live Apps application to you via that email address during the workshop).
- If you are a TIBCO customer or employee, please use your personal email to sign up for the free trial and inform us your personal email address as per above.
During this COVID crisis, many storefronts are closed. Retailers are increasingly trying to compensate through online sales. So, how can a retailer change their established APIs and Business Process to quickly provide an enhanced customer experience?
For example, the retailers can 'automatically' waive the shipping fees for their loyal customers.
Customers will save time and money (no need to contact customer service via phone or chat).
Retailers will also save on customer support especially when their resources are spread thin during this crisis time.
In other words, the retailers can establish a business initiative to enhance customer shopping experience by implementing a 'Special COVID Shipment Waiver' project.
The Customer gets a response at the end of his shopping experience explaining how the company saved him time and money.
This way the business can entice the customer to shop more with more tailored offers.
Retailer has to
- Identify the loyal customers.
[CRM Lookup's, Reference Data ingestions,] - Verify Order information and fulfill the order as part of the standard process.
[SAP Inventory lookup's and fulfillment] - Create a temporary fork to the current shipping process to waive the shipping.
[Events and Business Process Decisions] - Reward the customers with savings and tailored offers
[Notifications with the extra steps that company did to help customer during the COVID crisis]
Providing a better customer experience can be achieved using TIBCO Cloud Integration Capabilities in 4 steps.
- Define the inputs and outputs to and from the customer. [API Specs, Creating mock apps from API Specs]
- Build a new microservice using the API Spec to intelligently decide if a customer qualifies for an automated exception.
[API Led Integrations from a web browser using visual, drag-drop features] - Call out to a variation of a business process that will automatically waive the shipping fees.
[Low Code App developed by a BA]. - Expose the customer facing microservice on a mobile device or website. [Deployed microservice is exposed into API Gateway and URL is secured for external consumption]
