From 58e70ca975e0a5244198d489cbe622aa5f766d6c Mon Sep 17 00:00:00 2001 From: Raydo Matthee Date: Wed, 12 Jun 2024 09:04:04 +0200 Subject: [PATCH] Update audit-course-monster.html Signed-off-by: Raydo Matthee --- docs/audit-course-monster.html | 49 +++++++++++++++++++++++++++++++++- 1 file changed, 48 insertions(+), 1 deletion(-) diff --git a/docs/audit-course-monster.html b/docs/audit-course-monster.html index 34d244f2..b2f2fa88 100644 --- a/docs/audit-course-monster.html +++ b/docs/audit-course-monster.html @@ -189,4 +189,51 @@

Detailed Findings

  • Action Taken: A new document control system was implemented using a centralized digital platform, ensuring all documents are current and accessible.
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  • Training +
  • Training Programs: +
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    • Finding: Employee training records were incomplete, and some staff lacked awareness of key quality procedures.
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    • Recommendation: Develop comprehensive training programs and maintain detailed training records for all employees.
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    • Action Taken: Enhanced training programs were developed, focusing on key quality procedures, and a training management system was implemented to track training records.
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  • Customer Feedback: +
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    • Finding: There was no systematic process for collecting and analyzing customer feedback.
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    • Recommendation: Establish a formal process for regularly collecting, analyzing, and acting on customer feedback.
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    • Action Taken: A customer feedback system was set up, including regular surveys and feedback forms, with results analyzed to drive continuous improvement.
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  • Process Standardization: +
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    • Finding: Key processes were not standardized, leading to inconsistencies in service delivery.
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    • Recommendation: Standardize key processes to ensure consistency and efficiency.
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    • Action Taken: Standard operating procedures (SOPs) were developed and implemented for all key processes, ensuring uniformity and efficiency.
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  • Internal Communication: +
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    • Finding: Internal communication channels were fragmented, leading to delays in information dissemination.
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    • Recommendation: Improve internal communication channels to ensure timely dissemination of important information.
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    • Action Taken: A new internal communication platform was implemented, facilitating better collaboration and information sharing among staff.
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    Results

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    As a result of these improvements, Course Monster achieved seamless external certification and saw significant enhancements in their quality management system, leading to higher customer satisfaction and operational efficiency. Key outcomes included:

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    • Successful ISO9001 certification with no major non-conformities.
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    • Increased process efficiency and consistency.
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    • Improved employee competency and training compliance.
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    • Higher levels of customer satisfaction and engagement.
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    • Enhanced internal communication and collaboration.
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    + View Project Details +
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