Update audit-course-monster.html

Signed-off-by: Raydo Matthee <raydo@skunkworks.africa>

docs/audit-course-monster.html

@@ -189,4 +189,51 @@ <h2>Detailed Findings</h2>
                         <li>Action Taken: A new document control system was implemented using a centralized digital platform, ensuring all documents are current and accessible.</li>
                     </ul>
                 </li>
-                <li><strong>Training
+                <li><strong>Training Programs:</strong> 
+                    <ul>
+                        <li>Finding: Employee training records were incomplete, and some staff lacked awareness of key quality procedures.</li>
+                        <li>Recommendation: Develop comprehensive training programs and maintain detailed training records for all employees.</li>
+                        <li>Action Taken: Enhanced training programs were developed, focusing on key quality procedures, and a training management system was implemented to track training records.</li>
+                    </ul>
+                </li>
+                <li><strong>Customer Feedback:</strong> 
+                    <ul>
+                        <li>Finding: There was no systematic process for collecting and analyzing customer feedback.</li>
+                        <li>Recommendation: Establish a formal process for regularly collecting, analyzing, and acting on customer feedback.</li>
+                        <li>Action Taken: A customer feedback system was set up, including regular surveys and feedback forms, with results analyzed to drive continuous improvement.</li>
+                    </ul>
+                </li>
+                <li><strong>Process Standardization:</strong> 
+                    <ul>
+                        <li>Finding: Key processes were not standardized, leading to inconsistencies in service delivery.</li>
+                        <li>Recommendation: Standardize key processes to ensure consistency and efficiency.</li>
+                        <li>Action Taken: Standard operating procedures (SOPs) were developed and implemented for all key processes, ensuring uniformity and efficiency.</li>
+                    </ul>
+                </li>
+                <li><strong>Internal Communication:</strong> 
+                    <ul>
+                        <li>Finding: Internal communication channels were fragmented, leading to delays in information dissemination.</li>
+                        <li>Recommendation: Improve internal communication channels to ensure timely dissemination of important information.</li>
+                        <li>Action Taken: A new internal communication platform was implemented, facilitating better collaboration and information sharing among staff.</li>
+                    </ul>
+                </li>
+            </ul>
+            <h2>Results</h2>
+            <p>As a result of these improvements, Course Monster achieved seamless external certification and saw significant enhancements in their quality management system, leading to higher customer satisfaction and operational efficiency. Key outcomes included:</p>
+            <ul>
+                <li>Successful ISO9001 certification with no major non-conformities.</li>
+                <li>Increased process efficiency and consistency.</li>
+                <li>Improved employee competency and training compliance.</li>
+                <li>Higher levels of customer satisfaction and engagement.</li>
+                <li>Enhanced internal communication and collaboration.</li>
+            </ul>
+        </div>
+        <div class="link">
+            <a href="https://github.skunkworks.africa/docs/audit-course-monster.html" target="_blank">View Project Details</a>
+        </div>
+    </div>
+    <footer>
+        <p>© 2024 Raydo Matthee. All Rights Reserved.</p>
+    </footer>
+</body>
+</html>