The help desk software for small companies which are into customer support.
An alternative Commercial License can be purchased for projects and applications requiring support. Please visit https://tutexchange.com/free-open-source-projects/free-help-desk-software/ for details.
- Login
- Create User
- Create Ticket
- Dashboard with Status Counts
- View All Tickets
- Ticket History
- Knowledgebase
- Delete & Restore Ticket
- Replying on Ticket
- Reports
- Escalation
- Notification
- Masters
- View All Roles
- Managing Menu Category,Menu,SubMenu
- Adding and Managing Users (Users, Agent, Agentadmin, Hod, Admin)
- Setting up SMTP
- General settings
- Adding Holiday and Managing it
- Configuring Business Hours
- Assign Category and Business Hours to AgentAdmin & HOD
- Configuring SLA policies
- Setting Default Ticket Count for Agents and Auto Closing Ticket Hours
- Managing Cache
- Auto process of ticket Allocation , Notification ,Overdue,Escalation,Closing
Entire Application using Microsoft visual studio 2015 with SQL Server 2019. Frame worked used is ASP.NET MVC 5 and language is C# and Dapper, Entity Framework as ORM and Repository Pattern. Microsoft visual studio 2015 with Update 3.
https://www.visualstudio.com/vs/older-downloads/
https://www.microsoft.com/en-us/sql-server/sql-server-downloads
- AutoMapper
- CaptchaMvc
- ELMAH
- EPPlus
- Unity
- Unity.Mvc
- EntityFramework
- Bootstrap
https://colorlib.com/polygon/gentelella/
- SHA512
- AES