Operation cancelled

[hutch120]

Hi All,

We have a user who is experiencing this error, Operation cancelled which seems to stem from signTransaction.

Unfortunately we can't reproduce and are having a hard time getting much from the user, but I thought I'd reach out to see if anyone is seeing something similar, or has an troubleshooting tips.

Basically all we are doing is asking our users to connect their wallet (popup 1), then sign a 0 amount transaction (popup 2). Each with a user action to avoid popup warnings.

We have at least 10 people regularly and successfully doing this (multiple times a day) on our web app.

This user however, seems to always get the error Operation cancelled and we have tracked the message back to the call to signTransaction.

Again, not much to go off, we are asking the client to try a different browser, new account, etc... but any tips would be welcome.

Cheers.

[shourovb]

Update: this appears to only happen when connecting from Firefox browser.

[Alex99y]

Hello @shourovb @hutch120
Do you know if the signTransaction popup was opened?
It was opened and closed immediately?

[shourovb]

Popup appeared, TX appeared correctly and user was able to go through with entering password and press "Sign". Popup closed and the above error was thrown.

[hutch120]

We are almost certainly seeing this issue: #35 (comment)

[Alex99y]

@hutch120 I'm not sure, because this issue blocks the MyAlgo Connect popup immediately:
https://connect.myalgo.com/docs/getting-started/important-considerations/#firefox-and-safari-issues
@M-Picco will be following this issue