zammad-addon-opensvc

A Zammad addon that fits OpenSVC needs in product usage.

The changes applied consists of:

• Add a selectable customer priority when customer opens a new ticket
• Add a support contract type to organization

Development

One time setup

1. Run make init Example:

   $ make init
   Give your addon a name. No spaces.
   Addon name?:
   test

2. rm -rf .git
3. git init
4. git add . && git commit -m "Initial commit"

Create your addon

1. Edit the files in src/

   Migration files should go in src/db/addon/opensvc (see this post)

2. Update version and changelog in opensvc-skeleton.szpm

3. Build a new package make

   This outputs dist/opensvc-vXXX.szpm

4. Install the szpm using the zammad package manager (or populate the auto_install folder at zammad deployment time)

5. Repeat

Create a new migration

Included is a helper script to create new migrations. You must have the python inflection library installed.

• debian/ubuntu: apt install python3-inflection
• pip: pip install --user inflection
• or create your own venv

To make a new migration simply run:

make new-migration

License

This is a free software project licensed under the GNU Affero General Public License v3.0 (GNU AGPLv3) by OpenSVC SAS

Credits

This addon was made with zammad-addon-template. Special thanks to Abel Luck