getting help
- Service Portal
- Online Guide
- Man Pages
- In Person Consultation
- Training Workshops
- Discuss With Other Users
You can request assistance from the research computing team by creating a ticket at the service portal. Since this is a trackable system, it is the preferred mechanism for getting help. You can also email requests to rchelp@northeastern.edu, that should automatically generate a ticket for you on the service portal.
This guide is an informational document organized in collaboration between ITS, NU faculty and staff.
For more complete listings of options, check the man pages (e.g. issue “man sbatch” on the command line)
You can always stop by the RC office in 2 Ell Hall to discuss issues you may be having, or to elicit advice.
ITS/RC organizes introductory workshops for new users to Discovery. Check the Research Computing site for upcoming events.
There is a Discovery discussion listserv open to all NU members. You can sign up for the “discovery-user-forum” at listserv.neu.edu (see also this guide)
You may email the RC computing staff at rchelp@northeastern.edu; the researchcomputing@northeastern.edu email address is being phased out.
