Add Support Ticket System: Schema, Controller, Middleware, and Routes

[IkkiOcean]

Description:

We need to implement a support ticket system to allow users to create, manage, and track support tickets. This will involve the following:

1. Ticket Schema: A schema to store ticket details such as ticket ID, user ID, subject, description, status (open, in-progress, resolved), priority, and timestamps.
2. Controller: Logic to handle the creation, updating, and status tracking of tickets.
3. Middleware: Middleware for validating user requests, ticket status, and ensuring appropriate access control (e.g., ensuring only the assigned agent can update a ticket).
4. Routes: Define API routes to handle actions such as:
   • Creating a new ticket
   • Fetching ticket details
   • Updating ticket status
   • Assigning tickets to agents

Tasks:

• Schema Design:

  • Create a Ticket schema with fields like ticketId, userId, subject, description, status (open, in-progress, resolved), priority, assignedAgentId, createdAt, and updatedAt.

• Controller:

  • TicketController: Logic to create new tickets, fetch ticket details, update ticket status, assign agents, and manage ticket resolution.

• Middleware:

  • Validation middleware to ensure only authorized users (agents) can update the status of tickets.
  • Ensure that users cannot modify tickets that do not belong to them.
  • Check for required fields when creating or updating tickets.

• Routes:

  • POST /api/tickets: To create a new support ticket.
  • GET /api/tickets/:ticketId: To fetch details of a specific ticket.
  • PUT /api/tickets/:ticketId/status: To update the status of a ticket.
  • PUT /api/tickets/:ticketId/assign: To assign a ticket to a support agent.

Expected Outcome:

• Well-structured schema to store ticket information.
• Functional controller logic to handle ticket creation, updates, and status changes.
• Middleware to ensure correct access control and data validation.
• REST API routes to create, fetch, update, and assign support tickets.

[github-actions]

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[github-actions]

Hello @IkkiOcean! Your issue #963 has been closed. Thank you for your contribution!