[Feature Request]: Backend Implementation for Grievance Management:

[haseebzaki-07]

Is there an existing issue for this?

• I have searched the existing issues

Feature Description

Grievance Model:

Fields: userId, grievanceType, description, status, createdAt, updatedAt.
Relationships: Links to user and optionally to rental property.
API Endpoints:

Submit Grievance (POST /api/grievances): Submits a grievance with type and description. Response includes success message and grievance ID.
Get Grievance List (Admin) (GET /api/grievances): Lists all grievances with pagination and filters. Response includes grievance metadata.
Get Grievance by ID (GET /api/grievances/{grievanceId}): Fetches details of a specific grievance.
Update Grievance Status (Admin) (PUT /api/grievances/{grievanceId}): Updates the status of a grievance. Response includes updated grievance.
Delete Grievance (Admin) (DELETE /api/grievances/{grievanceId}): Deletes a specific grievance.
Get Grievance Statistics (Admin) (GET /api/grievances/statistics): Returns statistics on grievances (open, resolved, etc.).

Use Case

Grievance addressal.

Benefits

No response

Add ScreenShots

No response

Priority

High

Record

• I have read the Contributing Guidelines
• I'm a GSSOC'24 contributor
• I have starred the repository

[github-actions]

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[github-actions]

Hello @haseebzaki-07! Your issue #938 has been closed. Thank you for your contribution!