Exotel Support

[patelaryan0914]

Can somebody help me to setup the SIP trunk using Exotel cause I need to use Indian Number for inbound call , which is currently only supported by Exotel.

[MadhabaPatra]

Plivo provides indian number. You can consider it.

[dennwc]

Could you please provide a PCAP of a failed call with Exotel, so we can check why it fails?

[Akhnasgawai]

Plivo provides indian number. You can consider it.

Hey @MadhabaPatra, i'm trying to integrate the same, can you help me on that

[MadhabaPatra]

@Akhnasgawai

1. Setup SIP trunking service in plivo (https://www.plivo.com/docs/sip-trunking)
2. Integrate outbound call through SIP outbound trunk (https://docs.livekit.io/sip/making-calls)

[MadhabaPatra]

Could you please provide a PCAP of a failed call with Exotel, so we can check why it fails?

What do you mean? I didn't get it.

[Akhnasgawai]

@MadhabaPatra

I added my sip uri in the origination and created a trunk with that origination, and added that trunk to the phone number, but still I'm not able to call on that number, I'm specifically using it for inbound calls

[MadhabaPatra]

@MadhabaPatra

I added my sip uri in the origination and created a trunk with that origination, and added that trunk to the phone number, but still I'm not able to call on that number, I'm specifically using it for inbound calls

I haven’t tried the inbound call yet. Please check on the Plivo side to validate whether you are receiving the call or not.

[Akhnasgawai]

@MadhabaPatra

I added my sip uri in the origination and created a trunk with that origination, and added that trunk to the phone number, but still I'm not able to call on that number, I'm specifically using it for inbound calls

I haven’t tried the inbound call yet. Please check on the Plivo side to validate whether you are receiving the call or not.

I tried, but I'm not getting the call logs there as well, and nothing on my server as well

[pathikb]

Has anyone been successful in integrating Exotel with LiveKit?

[yogeshlakwal3114]

@pathikb Did you figure it out. I am stuck on this same thing.

[patelaryan0914]

Still can't find any help for this just stuck with this Indian number problem.

[pathikb]

Could you please provide a PCAP of a failed call with Exotel, so we can check why it fails?

Sharing a PCAP from Plivo. LiveKit throws a 503 when Plivo SIP Trunk attempts communication. Can you please check this?

94c7075c-496e-4e57-a8ca-5f87733b0fdd.zip

[saurabh-plivo]

@pathikb If you are still facing this issue please reach out to our support team at https://support.plivo.com/hc/en-us for further assistance with this issue. It will get addressed swiftly.

[parshvadaftari]

@dennwc When using the self hosting and trying to use Indian Number. There are few complaints from the government which you need to follow for the SIP. domestic_anchored_terms_not_met Can you help here?

For using indian Numbers, compliance wants your sip server and destination number to be in india.

[jayanth151002]

Was anyone able to figure out the integration of Exotel with LiveKit?