7TV EMOTES NOT SHOWING

[Mainfang]

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• I have checked the issue page for duplicates
• I am running the latest version (download here)

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Describe your issue here

When I download Twitch chat and render it this error shows up on Log section "ERROR: 7TV returned HTTP . 7TV emotes may not be present for this session" .And on my video editing sofware 7TV emotes not showing up.

Add any related files or extra information here

No response

[superbonaci]

Any id that we can test?

[ScrubN]

It is likely that 7TV is having issues in your area. Try waiting a while, or if you are in a country that is being sanctioned you may need to use a VPN.

[Mainfang]

Any id that we can test?

Im still having same problem. Anything we can do to fix this? Thanks
https://github.com/user-attachments/assets/6488ee13-2935-4073-8c92-778a8e0094a6

[superbonaci]

@Mainfang you can paste one of the IDs here with expire date: https://pastebin.com/

so can I check and tell if there's any issue with any emote.

[ScrubN]

@Mainfang I greatly improved the error message a while back. Could you please try again with this workflow build? The files are at the bottom of the page. https://github.com/lay295/TwitchDownloader/actions/runs/12306650104

[Mainfang]

Error Message changed into this: "ERROR: The SSL connection could not be established, see inner exception. Some 7TV emotes may not be present for this session". But unfortunately 7TV still not working. Kindly check the sample that I rendered below. Thanks

TEST.mp4

[ScrubN]

Would I be correct in assuming that you are unable to access either https://7tv.app/ or https://7tv.io/ in your web browser?

[superbonaci]

why don't you paste the id in pastebin so we can download and render the subs? we will not publish the id.

[superbonaci]

is it possible that they ban your ip if you download too many chats?

[Mainfang]

Would I be correct in assuming that you are unable to access either https://7tv.app/ or https://7tv.io/ in your web browser?

I can access them on my end

[Mainfang]

why don't you paste the id in pastebin so we can download and render the subs? we will not publish the id.

Sorry i dont know how to use pastebin.com but here's what im trying to download and render its twitch chat https://www.twitch.tv/videos/2329862631

[superbonaci]

why don't you paste the id in pastebin so we can download and render the subs? we will not publish the id.

Sorry i dont know how to use pastebin.com but here's what im trying to download and render its twitch chat https://www.twitch.tv/videos/2329862631

It's working for me. The chat goes from minute 27 to 28:

Did you add the -E flag? It's false by default and I think should be true.

clip.mp4

I could send you the temp dir to use with chatrender, but I think it will try to re-download again from the internet. Would be awesome if we could just provide the images from archive or local zip, like suggested here: #1241

[Mainfang]

why don't you paste the id in pastebin so we can download and render the subs? we will not publish the id.

Sorry i dont know how to use pastebin.com but here's what im trying to download and render its twitch chat https://www.twitch.tv/videos/2329862631

It's working for me. The chat goes from minute 27 to 28:

Did you add the -E flag? It's false by default and I think should be true.

clip.mp4
I could send you the temp dir to use with chatrender, but I think it will try to re-download again from the internet. Would be awesome if we could just provide the images from archive or local zip, like suggested here: #1241

I didn't add the E flag. Where can I see the E-Flag btw? Can I have the temp dir to use with chatrender? Maybe that will make 7TV Emotes show up on my end. Thanks a lot

[ScrubN]

This issue is not at all related to the -E flag @superbonaci. If Mainfang did not have emotes enabled when rendering, then TD would not be fetching emotes from 7TV, which would mean the SSL errors could not occur.

[Mainfang]

This issue is not at all related to the -E flag @superbonaci. If Mainfang did not have emotes enabled when rendering, then TD would not be fetching emotes from 7TV, which would mean the SSL errors could not occur.

Yeah, I selected all the emotes btw

[ScrubN]

I'm assuming your system clock is correct, so my next best guesses are that 7TV is improperly rejecting your connection, either because you live in a country that is currently being sanctioned or you are using a VPN/proxy that they have disallowed, or you are using a network with heavy firewall rules (like Fortinet/Cisco NGFWs) that block certain websites and strip certificates.

If none of those are the issue, then I would need to create a special build for you that collects extra diagnostic information, and if even that doesn't work then we might need to contact someone at 7TV.

[superbonaci]

@ScrubN if you paste the url of one of the emotes then @Mainfang can open the picture directly in the web browser to see if loads or not. What is the Offline option that has a question mark?

[Mainfang]

I'm assuming your system clock is correct, so my next best guesses are that 7TV is improperly rejecting your connection, either because you live in a country that is currently being sanctioned or you are using a VPN/proxy that they have disallowed, or you are using a network with heavy firewall rules (like Fortinet/Cisco NGFWs) that block certain websites and strip certificates.

If none of those are the issue, then I would need to create a special build for you that collects extra diagnostic information, and if even that doesn't work then we might need to contact someone at 7TV.

Im downloading from the Philippines (not sure if this country is under the sanction thingy) Im also not using any VPN.. This is also the same network that im using to download before and was doing fine with all the emotes though..

[superbonaci]

@Mainfang can you see sodaSpin in the website?

https://7tv.app/emotes/01FJB58DRG0005ZW4QCZF2K063

[Mainfang]

@Mainfang can you see sodaSpin in the website?

https://7tv.app/emotes/01FJB58DRG0005ZW4QCZF2K063

I can't see it

[superbonaci]

@Mainfang can you see AVIF files on your web browser? Check these

https://discourse.gnome.org/t/proposal-to-implement-support-for-animated-avif-images-in-gimp/23337

Github doesn't allow to attach AVIF files to play here.

[Mainfang]

I asked on the 7tv discord and they said that 7TV is having an issue in my country, gave me that instruction. I tried that and now it's working. Thanks a lot

[ScrubN]

I asked on the 7tv discord and they said that 7TV is having an issue in my country, gave me that instruction. I tried that and now it's working. Thanks a lot

I'm glad you've got it working now. In about a month or 2, you should remove that line from your hosts file and see if it still works. If it doesn't then put it back, but if it does then you should not put it back just in case 7TV's IP changes in the future.