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HPCC-32018 Restore User documentation for Z.A.P.
Signed-off-by: Panagiotatos <greg.panagiotatos+copilot@lexisnexisrisk.com>
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docs/EN_US/Installing_and_RunningTheHPCCPlatform/Inst-Mods/ZAP.xml
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<?xml version="1.0" encoding="UTF-8"?> | ||
<!DOCTYPE sect1 PUBLIC "-//OASIS//DTD DocBook XML V4.5//EN" | ||
"http://www.oasis-open.org/docbook/xml/4.5/docbookx.dtd"> | ||
<sect1> | ||
<title>ZAP Utility</title> | ||
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<sect2 id="ZAP"> | ||
<title>Z.A.P. Utility</title> | ||
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<para>The Zipped Analysis Package (Z.A.P.) button is a utility for | ||
collecting system information and encapsulating it into a shareable | ||
package. It is a useful tool for reporting errors, inconsistencies, or | ||
other unexpected behavior. When there is such an occurrence, this utility | ||
packages up information to send for further analysis.</para> | ||
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<figure> | ||
<title>Z.A.P. Button</title> | ||
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<mediaobject> | ||
<imageobject> | ||
<imagedata fileref="../../images/ECLWAZ00.jpg"/> | ||
</imageobject> | ||
</mediaobject> | ||
</figure> | ||
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<para>To use the Z.A.P. utility, press the Z.A.P. button on the workunit | ||
details page from the appropriate workunit. The button opens the Zipped | ||
Analysis Package dialog.</para> | ||
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<para>Some of the required fields are populated. Fill in the corresponding | ||
values under Description, History, and the other fields. Optionally, you | ||
can password protect the ZAP package and choose to include worker logs. | ||
Worker logs are not included by default. If there are worker logs, the | ||
option to include them is available. You must check that field when | ||
available to include the worker logs.</para> | ||
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<para>If your data contains sensitive information, such as personally | ||
identifiable information (PII), save the ZAP package, sanitize the data, | ||
then email it manually. If appropriate to share your data, you can take | ||
advantage of the Send Email field.</para> | ||
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<para>The Send Email field is only available if email is configured for | ||
the ESP service in the Configuration Manager. If available, check the Send | ||
Email box to email the ZAP report. Only an Administrator can configure the | ||
email. The (To) Email Address is also set by the Administrator and can | ||
only be changed in the configuration. The (From) Email Address can be set | ||
in the Configuration Manager, but can be changed if desired. The Email | ||
Subject is required, but the Email Body is optional.</para> | ||
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<para>Press the <emphasis role="bold">Apply </emphasis>button when all the | ||
dialog fields are completed. At that point if you checked the Send Email | ||
box, the Z.A.P. report gets sent. If email is not configured, the Z.A.P. | ||
utility generates a zip file with all the appropriate information for | ||
troubleshooting.</para> | ||
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<para>You can find the generated zip file in your browser's designated | ||
download directory. You can now manually send this file to the person | ||
handling your support request, or you can upload the file into the issue | ||
tracking system. Remember, you should only use the email feature if | ||
appropriate to share your data.</para> | ||
</sect2> | ||
</sect1> | ||
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