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Call-Management-System

IVR Call Analytics

This project aims to analyze the IVR system calls, my rule based engine withing identifies:

  1. Slack calls resulting in business loss
  2. Analytics of the calls

My aim was to improve the efficicy of the IVR system by:

  1. Reducing the slack calls
  2. Minimizing the missed calls by changinf the operational flow of IVR