amazon-connect

Amazon Connect sandbox

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Read my blog https://contactcenterdude.blogspot.com/ to get an idea how to use all that.

Or figure it out yourself.

Emergency Messages

• https://contactcenterdude.blogspot.com/2021/12/emergency-messages-in-amazon-connect-part1.html
• https://contactcenterdude.blogspot.com/2021/12/emergency-messages-in-amazon-connect-part2.html
• https://contactcenterdude.blogspot.com/2021/12/emergency-messages-in-amazon-connect-part3.html

Post Call Surveys

• https://contactcenterdude.blogspot.com/2021/11/post-call-surveys-in-amazon-connect.html

SLA Notifications

• https://contactcenterdude.blogspot.com/2021/12/sla-notifications-in-amazon-connect.html

Voicemail

https://contactcenterdude.blogspot.com/2021/12/voicemail-in-amazon-connect-part-1.html

https://contactcenterdude.blogspot.com/2021/12/voicemail-in-amazon-connect-part-2.html

Estimated Wait Time

https://contactcenterdude.blogspot.com/2021/09/estimated-wait-time-in-amazon-connect.html

Send Email from IVR

https://contactcenterdude.blogspot.com/2021/09/how-to-send-email-from-ivr-in-amazon.html

Send SMS from IVR

https://contactcenterdude.blogspot.com/2021/09/how-to-send-sms-from-ivr-in-amazon.html

Initiate Task from IVR

https://contactcenterdude.blogspot.com/2021/09/how-to-initiate-task-from-ivr-in-amazon.html

Export Users to CSV with powershell

https://contactcenterdude.blogspot.com/2021/08/export-users-from-amazon-connect-to-csv.html

Export Users and Queues to CSV with Lambda

https://contactcenterdude.blogspot.com/2022/01/export-users-and-queues-to-csv-file-in.html