Add a doc on writing a good support request

community/config.json

@@ -61,5 +61,12 @@
     "path": "community/good-member/pull-requests.md",
     "title": "Pull Requests",
     "blurb": "How to make a great Pull Request"
+  },
+  {
+    "uuid": "d8aff5ac-fa35-40e2-8acd-d2693f9b30b6",
+    "slug": "being-a-good-community-member/writing-support-requests",
+    "path": "community/good-member/writing-support-requests.md",
+    "title": "How to write a good support request",
+    "blurb": "Want help? Help yourself by learning how to write a good support request!"
   }
 ]

community/good-member/writing-support-requests.md

@@ -0,0 +1,57 @@
+# How to write a good support request
+
+Want help with an Exercism?
+Help boost your chances of getting a good response by learning how to write a good support request and encouraging our community to support you.
+
+Here are some key tips.
+
+## Use codeblocks, not images
+
+When you want to share code (either that you've written, or instructions), use a codeblock, not an image.
+
+As developers, we're much quicker at reading code than having to zoom into image to see things.
+And many of our users use screenreaders, which cannot read out images.
+So if you want to want to be a good community citizen, encourage our volunteers to help you, and look like a pro, share your code as text not an image!
+
+For example, you can type the following:
+
+````
+```
+for number in range(10):
+  total += number;
+```
+````
+
+That will get rendered like this:
+
+```
+for number in range(10):
+  total += number;
+```
+
+You can even get syntax highlighting by adding the language to the codeblock opening:
+
+````
+```python
+for number in range(10):
+  total += number;
+```
+````
+
+which turns into:
+
+```python
+for number in range(10):
+  total += number;
+```
+
+## Use inclusive language
+
+Exercism is made up of people of different genders.
+If you turn up in our Discord and say things like "Hey boys", you're immediately excluding half of our community.
+That means they're less likely to help you, but it means that the rest of the community are less likely to help you too, as we value inclusivity at Exercism.
+
+So if you want to get help, and you want to be a nice person, don't use gender-specific language.
+Try "Hey folks", "Hey everyone" or go really bold and choose "Hey fellow Exercists!"
+
+For more on this read our article on [the words that we use](./the-words-that-we-use).