Skip to content

X-Customer Support Chatbot is an NLP-powered AI tool built with LangChain, FAISS, and OpenAI’s GPT-3.5-turbo. It efficiently retrieves context-aware responses to customer queries for Twitter/X support. The chatbot is deployed with Streamlit for an intuitive web interface and leverages environment variables for secure API key handling.

License

Notifications You must be signed in to change notification settings

carlosrod723/X-CustomerSupport-Chatbot

Folders and files

NameName
Last commit message
Last commit date

Latest commit

 

History

2 Commits
 
 
 
 
 
 
 
 
 
 

Repository files navigation

X-Customer Support Chatbot

Overview

The X-Customer Support Chatbot is an advanced conversational assistant designed to address customer queries related to the social media platform Twitter/X. Leveraging state-of-the-art language models such as GPT-3.5-turbo, this chatbot offers precise and efficient responses to frequently asked questions. The chatbot utilizes machine learning techniques like natural language processing (NLP) and sentence embeddings to retrieve context-relevant information from a pre-processed dataset.

Aim

The goal of this chatbot is to provide an efficient solution to handle user inquiries regarding Twitter/X support, including topics such as account security, password recovery, and account management. The chatbot uses advanced tools like LangChain and sentence-transformer models to retrieve the most relevant information using a FAISS index from the processed support data.

Data

The chatbot processes and utilizes a cleaned dataset containing customer support queries related to Twitter/X. The embeddings are generated using the sentence-transformers/all-MiniLM-L6-v2 model, and FAISS indexing is employed to facilitate efficient and fast retrieval of the relevant contexts.

Instructions for Using the Chatbot

1. Setup and Installation

Before running the chatbot, install the required Python dependencies listed in requirements.txt:

pip install -r requirements.txt

2. Obtaining an OpenAI API Key

To interact with the chatbot, you need an OpenAI API key. Follow these steps to obtain and configure the API key:

  1. Visit the OpenAI Platform and log in to your account.

  2. Generate a new API key or use an existing one.

  3. To use the key, either set it in your environment variables or insert it directly into the code:

    • Option 1: Set as an environment variable:

      You can add the API key to your environment by running the following command:

      export OPENAI_API_KEY="your-api-key-here"
    • Option 2: Hardcode into the script:

      Alternatively, you can directly paste your API key in the relevant section of the script:

      openai.api_key = "your-api-key-here"

Make sure to keep your API key secure and do not share it publicly.

3. Running the Chatbot Locally

To run the chatbot application, follow these steps:

  1. Clone the repository:

    git clone https://github.com/your-username/X-CustomerSupport-Chatbot.git
    
    
  2. Navigate to the project directory: cd X-CustomerSupport-Chatbot

  3. Install dependencies: Make sure all required dependencies are installed by running: pip install -r requirements.txt

  4. Run the Streamlit application: You can launch the chatbot interface using Streamlit: streamlit run src/streamlit_app.py

This will start a local web server, allowing you to access the chatbot through your browser at http://localhost:8501.

4. Interacting with the Chatbot

Once the chatbot interface is running, you can test it by entering various queries into the input box. Here are some example queries to try:

  • "How do I reset my Twitter password?"
  • "How can I secure my account on Twitter?"
  • "What should I do if my X account was hacked?"
  • "How do I change my email address on X?"
  • "How can I delete my Twitter account permanently?"
  • "How do I recover my X account if I lost access to my email?"

The chatbot will analyze your query, retrieve relevant information from its knowledge base, and provide a detailed and helpful response.

Key Concepts and Technologies

The X-Customer Support Chatbot is built upon a powerful combination of advanced AI technologies and machine learning concepts to ensure seamless interaction and effective support responses. Below is a breakdown of the key technologies and how they integrate to provide a sophisticated, responsive user experience:

Natural Language Processing (NLP)

NLP forms the foundation of the chatbot, allowing it to understand, process, and generate meaningful responses to user queries. By leveraging cutting-edge NLP techniques, the chatbot can interpret complex user requests, understand context, and deliver human-like, contextually relevant answers. This ensures users receive responses that are not only accurate but also conversational.

Retrieval-Augmented Generation (RAG) for Enhanced Response Quality

The chatbot utilizes Retrieval-Augmented Generation (RAG) to combine both retrieval and generation capabilities in its responses. This means that instead of relying solely on pre-trained models, the chatbot retrieves relevant information from an indexed knowledge base (using FAISS) before generating a response. RAG enhances the chatbot’s accuracy by ensuring that the generated answers are grounded in up-to-date, relevant content, making the responses both factual and context-aware.

ReACT Prompting for Better Decision Making

The chatbot uses ReACT (Reasoning and Acting) prompting to optimize how it reasons through tasks and generates responses. ReACT prompting enables the chatbot to reason about the user's query step-by-step, ensuring that complex questions are handled in a structured manner. This allows the chatbot to break down intricate problems into manageable components and respond with clarity and depth. By incorporating both reasoning and acting, the chatbot delivers more thoughtful, well-rounded answers.

LangChain for Language Model Orchestration

LangChain plays a crucial role in managing the interactions between the user and the underlying language models. It chains these interactions together, ensuring context consistency throughout the dialogue, especially in multi-turn conversations. LangChain helps maintain coherent responses by preserving the context of the user's initial query, making interactions with the chatbot feel more natural and fluid.

FAISS Indexing for Fast and Efficient Information Retrieval

To facilitate rapid and relevant information retrieval, the chatbot leverages Facebook AI Similarity Search (FAISS). FAISS enables the chatbot to quickly search and retrieve the most relevant data from large datasets based on semantic similarity, ensuring the user receives the most pertinent and contextually relevant information in response to their query. This combination of retrieval and generation (via RAG) ensures a robust and accurate response mechanism.

Sentence Embeddings for Semantic Understanding

The chatbot uses sentence embeddings, generated by the sentence-transformers library, to convert text into high-dimensional vectors. These vectors enable the chatbot to understand the meaning behind each user query on a deeper, semantic level. By using these embeddings, the chatbot ensures that it retrieves relevant information based on meaning rather than just keyword matching, significantly enhancing the quality of the interactions.

OpenAI GPT-3.5-turbo for High-Quality Response Generation

At the core of the chatbot's response generation is OpenAI’s GPT-3.5-turbo, one of the most advanced language models available. GPT-3.5-turbo enables the chatbot to craft detailed, nuanced, and human-like responses based on the retrieved context. Its ability to understand and generate text ensures that each interaction is fluent, informative, and context-aware.

Streamlit for an Intuitive User Interface

To provide an accessible and easy-to-use interface, the chatbot is deployed using Streamlit, a Python framework designed for building interactive web applications. Streamlit makes it simple for users to interact with the chatbot in real-time through a clean, responsive interface. Users can input queries, view results instantly, and engage with the chatbot seamlessly, regardless of technical background.

Conclusion

The X-Customer Support Chatbot combines powerful technologies such as NLP, Retrieval-Augmented Generation (RAG), ReACT prompting, FAISS indexing, sentence embeddings, and OpenAI GPT-3.5-turbo to deliver fast, accurate, and contextually relevant support responses. By leveraging these advanced AI techniques, the chatbot is able to understand complex queries, retrieve the most relevant information, and generate high-quality responses through a user-friendly Streamlit interface. The integration of these technologies ensures an unparalleled customer support experience, bringing automation to a new level of sophistication.

About

X-Customer Support Chatbot is an NLP-powered AI tool built with LangChain, FAISS, and OpenAI’s GPT-3.5-turbo. It efficiently retrieves context-aware responses to customer queries for Twitter/X support. The chatbot is deployed with Streamlit for an intuitive web interface and leverages environment variables for secure API key handling.

Resources

License

Stars

Watchers

Forks

Releases

No releases published

Packages

No packages published

Languages