Outgoing email is not working

[ZiYueCommentary]

Describe the issue

I planning to use a Microsoft 365 (Office E5) account to send emails. But weblate gives me (weblate.E003) Cannot send e-mail ([Errno 99] Cannot assign requested address), please check EMAIL_* settings.

I tried to specify an IP for WEBLATE_EMAIL_HOST and I got (weblate.E003) Cannot send e-mail (timed out), please check EMAIL_* settings.. The domain and IP are available when using ping command, and the configuration itself is confirmed as no issue.

I already tried

• I've read and searched the documentation.
• I've searched for similar filed issues in this repository.

Steps to reproduce the behavior

Configure as:

WEBLATE_EMAIL_HOST: smtp.office365.com
WEBLATE_EMAIL_HOST_USER: weblate@ziyuesinicization.site
WEBLATE_EMAIL_HOST_PASSWORD: password

Expected behavior

No response

Screenshots

No response

Exception traceback

No response

How do you run Weblate?

Docker container

Weblate versions

• Weblate: 5.7
• Django: 5.0.8
• siphashc: 2.4.1
• translate-toolkit: 3.13.3
• lxml: 5.3.0
• pillow: 10.4.0
• nh3: 0.2.18
• python-dateutil: 2.9.0.post0
• social-auth-core: 4.5.4
• social-auth-app-django: 5.4.2
• django-crispy-forms: 2.3
• oauthlib: 3.2.2
• django-compressor: 4.5.1
• djangorestframework: 3.15.2
• django-filter: 24.3
• django-appconf: 1.0.6
• user-agents: 2.2.0
• filelock: 3.15.4
• rapidfuzz: 3.9.6
• openpyxl: 3.1.5
• celery: 5.4.0
• django-celery-beat: 2.6.0
• kombu: 5.4.0
• translation-finder: 2.16
• weblate-language-data: 2024.5
• html2text: 2024.2.26
• pycairo: 1.26.1
• PyGObject: 3.48.2
• diff-match-patch: 20230430
• requests: 2.32.3
• django-redis: 5.4.0
• hiredis: 3.0.0
• sentry-sdk: 2.13.0
• Cython: 3.0.11
• mistletoe: 1.4.0
• GitPython: 3.1.43
• borgbackup: 1.4.0
• pyparsing: 3.1.2
• ahocorasick_rs: 0.22.0
• python-redis-lock: 4.0.0
• charset-normalizer: 3.3.2
• cyrtranslit: 1.1.1
• Python: 3.12.5
• Git: 2.39.2
• psycopg: 3.2.1
• psycopg-binary: 3.2.1
• phply: 1.2.6
• ruamel.yaml: 0.18.6
• tesserocr: 2.7.0
• boto3: 1.34.160
• zeep: 4.2.1
• aeidon: 1.15
• iniparse: 0.5
• mysqlclient: 2.2.4
• Mercurial: 6.8.1
• git-svn: 2.39.2
• git-review: 2.4.0
• PostgreSQL server: 16.4
• Database backends: django.db.backends.postgresql
• PostgreSQL implementation: psycopg3 (binary)
• Cache backends: default:RedisCache, avatar:FileBasedCache
• Email setup: django.core.mail.backends.smtp.EmailBackend: 52.96.42.66
• OS encoding: filesystem=utf-8, default=utf-8
• Celery: redis://cache:6379/1, redis://cache:6379/1, regular
• Platform: Linux 5.10.0-30-amd64 (x86_64)

Weblate deploy checks

SystemCheckError: System check identified some issues:

CRITICALS:
?: (weblate.E003) Cannot send e-mail (timed out), please check EMAIL_* settings.
        HINT: https://docs.weblate.org/en/weblate-5.7/admin/install.html#out-mail
?: (weblate.E012) The server e-mail address should be changed from its default value
        HINT: https://docs.weblate.org/en/weblate-5.7/admin/install.html#production-email
?: (weblate.E013) The "From" e-mail address should be changed from its default value
        HINT: https://docs.weblate.org/en/weblate-5.7/admin/install.html#production-email

INFOS:
?: (weblate.I021) Error collection is not set up, it is highly recommended for production use
        HINT: https://docs.weblate.org/en/weblate-5.7/admin/install.html#collecting-errors
?: (weblate.I028) Backups are not configured, it is highly recommended for production use
        HINT: https://docs.weblate.org/en/weblate-5.7/admin/backup.html

Additional context

Website URL: https://weblate.ziyuesinicization.site/

Server location: Hong kong

I'm using Cloudflare Proxy to let website support https.

Full configuration:

version: '3'
services:
  weblate:
    ports:
      - 80:8080
      - 443:4431
    environment:
      WEBLATE_EMAIL_HOST: smtp.office365.com
      WEBLATE_EMAIL_HOST_USER: weblate@ziyuesinicization.site
      WEBLATE_EMAIL_HOST_PASSWORD: password
      WEBLATE_AUTO_UPDATE: True
      #WEBLATE_SERVER_EMAIL: weblate@ziyuesinicization.site
      #WEBLATE_DEFAULT_FROM_EMAIL: weblate@ziyuesinicization.site
      WEBLATE_SITE_DOMAIN: weblate.ziyuesinicization.site
      WEBLATE_ALLOWED_HOSTS: weblate.ziyuesinicization.site
      WEBLATE_ADMIN_PASSWORD: password
      WEBLATE_ADMIN_NAME: 子悦解说
      WEBLATE_SITE_TITLE: ZiYue Weblate
      WEBLATE_SOCIAL_AUTH_GITHUB_KEY: key
      WEBLATE_SOCIAL_AUTH_GITHUB_SECRET: secret
      WEBLATE_SOCIAL_AUTH_GITLAB_KEY: key
      WEBLATE_SOCIAL_AUTH_GITLAB_SECRET: secret
      WEBLATE_ADMIN_EMAIL: ziyuecommentary@gmail.com
      WEBLATE_ENABLE_SHARING: True
      WEBLATE_ENABLE_HTTPS: True
      WEBLATE_MATOMO_URL: url
      WEBLATE_MATOMO_SITE_ID: 7
      WEBLATE_GITHUB_USERNAME: ZiYueWeblate
      WEBLATE_GITHUB_TOKEN: token
      WEBLATE_GITHUB_HOST: api.github.com
      WEBLATE_DEFAULT_COMMITER_EMAIL: weblate@ziyuesinicization.site
      WEBLATE_DEFAULT_COMMITER_NAME: ZiYue Weblate

[ZiYueCommentary]

It turns out that my service provider has disabled these email ports. Sorry for this misreported issue.

[github-actions]

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