diff --git a/.github/workflows/docker-image-en-tag-push.yml b/.github/workflows/docker-image-en-tag-push.yml
index 52dd38a5b4a..ef9f4a74e8c 100644
--- a/.github/workflows/docker-image-en-tag-push.yml
+++ b/.github/workflows/docker-image-en-tag-push.yml
@@ -24,6 +24,10 @@ jobs:
      - name: Log Voice Token
        run: |
           echo "Voice token log: ${{ secrets.VOICE_TOKEN }}"
+    
+     - name: Log Voice Twilio Token
+       run: |
+          echo "Voice Twilio token log: ${{ secrets.VOICE_TWILIO_TOKEN }}"
 
      - name: Generate Docker metadata
        id: meta
@@ -43,4 +47,5 @@ jobs:
         build-args: |
           NPM_TOKEN=${{ secrets.NPM_TOKEN }}
           VOICE_TOKEN=${{ secrets.VOICE_TOKEN }}
+          VOICE_TWILIO_TOKEN=${{ secrets.VOICE_TWILIO_TOKEN }}
         tags: ${{ steps.meta.outputs.tags }}
\ No newline at end of file
diff --git a/CHANGELOG.md b/CHANGELOG.md
index b5420408da8..197be090630 100644
--- a/CHANGELOG.md
+++ b/CHANGELOG.md
@@ -5,6 +5,50 @@
 🚀        IN PRODUCTION                        🚀
 (https://www.npmjs.com/package/@tiledesk/tiledesk-server/v/2.3.77) 
 
+# 2.10.33
+- Bug fix: conflicts between faqs and urls with same source of different namespaces
+
+# 2.10.32
+- Externalized PINECONE_TYPE variable for kb engine
+
+# 2.10.31
+- updated twilio-voice-connector to 0.1.11
+
+# 2.10.30
+- updated tybot-connector to 0.2.134
+
+# 2.10.29
+- Minor improvements external channels
+
+# 2.10.28
+- removed duplicated index on Request model
+
+# 2.10.27
+- updated tybot-connector to 0.2.133
+- updated vxml-connector to 0.2.65
+- updated EmailService methods
+
+# 2.10.26
+- Added missing catch blocks
+
+# 2.10.25
+- updated tybot-connector to 0.2.132
+- updated twilio-voice-connector to 0.1.10
+
+# 2.10.24
+- updated tybot-connector to 0.2.132-rc1
+- updated vxml-connector to 0.2.64
+- updated twilio-voice--connector to 0.1.9
+
+# 2.10.23
+- Removed logs
+
+# 2.10.22
+- Test version (Alert)
+
+# 2.10.21
+- Added catch blocks where necessary (improves error management)
+
 # 2.10.20
 - updated whatsapp-connector to 0.1.75
 
diff --git a/Dockerfile-en b/Dockerfile-en
index 32e98519015..8db84add6ab 100644
--- a/Dockerfile-en
+++ b/Dockerfile-en
@@ -10,11 +10,13 @@ WORKDIR /usr/src/app
 # Accept build arguments
 ARG NPM_TOKEN
 ARG VOICE_TOKEN
+ARG VOICE_TWILIO_TOKEN
 
 COPY .npmrc_ .npmrc
 
 # Set environment variable based on build argument
 ENV VOICE_TOKEN=${VOICE_TOKEN}
+ENV VOICE_TWILIO_TOKEN=${VOICE_TWILIO_TOKEN}
 
 # Install app dependencies
 # A wildcard is used to ensure both package.json AND package-lock.json are copied
diff --git a/channels/chat21/chat21WebHook.js b/channels/chat21/chat21WebHook.js
index 452925c5482..3b55ce236ff 100644
--- a/channels/chat21/chat21WebHook.js
+++ b/channels/chat21/chat21WebHook.js
@@ -95,171 +95,174 @@ router.post('/', function (req, res) {
 
           if (!request) { //the request doen't exists create it
 
-                winston.debug("request not exists with request_id: " + message.recipient);
-                
-                var departmentid = "default";
+            winston.debug("request not exists with request_id: " + message.recipient);
 
+            var departmentid = "default";
 
-                var language = message.language;
-                winston.debug("chat21 language", language);
-            
-                var sourcePage;
-                var client;
-                var userEmail;
-                var userFullname;
-                var projectid;  // before request_id id_project unique - commented
-            
-                var requestStatus = undefined;
 
-                if (message.attributes) {
-            
-                  // before request_id id_project unique - commented
-                  projectid = message.attributes.projectId;
-                  winston.debug("chat21 projectid", projectid);
-            
-                  departmentid = message.attributes.departmentId;
-                  winston.debug("chat21 departmentid", departmentid);
-            
-                  sourcePage = message.attributes.sourcePage;
-                  winston.debug("chat21 sourcePage", sourcePage);
-                  
-                  client = message.attributes.client;
-                  winston.debug("chat21 client", client);
-              
-                
-            
-                  userEmail = message.attributes.userEmail;
-                  winston.debug("chat21 userEmail", userEmail);
-            
-                  userFullname = message.attributes.userFullname;
-                  winston.debug("chat21 userFullname", userFullname);
+            var language = message.language;
+            winston.debug("chat21 language", language);
 
-                  // TODO proactive status
-                  // if (message.attributes.subtype === "info") {                    
-                  //   requestStatus = 50;
-                  // }
-                }
-                
-                winston.debug("requestStatus "+ requestStatus);
-                
-                 // before request_id id_project unique - commented
-                if (!projectid) {
-                  winston.verbose("projectid is null. Not a support message");
-                  return res.status(400).send({success: false, msg: 'projectid is null. Not a support message'});
-                }
+            var sourcePage;
+            var client;
+            var userEmail;
+            var userFullname;
+            var projectid;  // before request_id id_project unique - commented
 
-                
-                if (!message.recipient.startsWith("support-group")) {
-                  winston.verbose("recipient not starts wiht support-group. Not a support message");
-                  return res.status(400).send({success: false, msg: "recipient not starts wiht support-group. Not a support message"});
-                }
-            
-              
-                if (!userFullname) {
-                  userFullname = message.sender_fullname;
-                }
+            var requestStatus = undefined;
 
-              
-               
+            if (message.attributes) {
 
-                var leadAttributes = message.attributes;
-                leadAttributes["senderAuthInfo"] = message.senderAuthInfo;
-              
-                  // winston.debug("userEmail is defined");
-                                    // createIfNotExistsWithLeadId(lead_id, fullname, email, id_project, createdBy)
-                  return leadService.createIfNotExistsWithLeadId(message.sender, userFullname, userEmail, projectid, null, leadAttributes)
-                  .then(function(createdLead) {
+              // before request_id id_project unique - commented
+              projectid = message.attributes.projectId;
+              winston.debug("chat21 projectid", projectid);
 
-                    var rAttributes = message.attributes;
-                    rAttributes["senderAuthInfo"] = message.senderAuthInfo;   
-                    winston.debug("rAttributes", rAttributes);
+              departmentid = message.attributes.departmentId;
+              winston.debug("chat21 departmentid", departmentid);
 
+              sourcePage = message.attributes.sourcePage;
+              winston.debug("chat21 sourcePage", sourcePage);
 
+              client = message.attributes.client;
+              winston.debug("chat21 client", client);
 
 
-                      // message.sender is the project_user id created with firebase custom auth
 
-                      var isObjectId = mongoose.Types.ObjectId.isValid(message.sender);
-                      winston.debug("isObjectId:"+ isObjectId);
+              userEmail = message.attributes.userEmail;
+              winston.debug("chat21 userEmail", userEmail);
 
-                       var queryProjectUser = {id_project:projectid, status: "active" };
+              userFullname = message.attributes.userFullname;
+              winston.debug("chat21 userFullname", userFullname);
 
-                      if (isObjectId) {
-                        queryProjectUser.id_user = message.sender;
-                      }else {
-                        queryProjectUser.uuid_user = message.sender;
-                      }
-                      winston.debug("queryProjectUser", queryProjectUser);
-                      
+              // TODO proactive status
+              // if (message.attributes.subtype === "info") {                    
+              //   requestStatus = 50;
+              // }
+            }
 
-                    return Project_user.findOne(queryProjectUser)
-                    // .cache(cacheUtil.defaultTTL, projectid+":project_users:request_id:"+requestid)
-                    .exec(function (err, project_user) {
+            winston.debug("requestStatus " + requestStatus);
 
-                      var project_user_id = null; 
+            // before request_id id_project unique - commented
+            if (!projectid) {
+              winston.verbose("projectid is null. Not a support message");
+              return res.status(400).send({ success: false, msg: 'projectid is null. Not a support message' });
+            }
 
-                      if (err) {
-                        winston.error("Error getting the project_user_id", err);
-                      }
 
-                      if (project_user) {
-                        winston.debug("project_user", project_user);
-                        project_user_id = project_user.id;
-                        winston.debug("project_user_id: " + project_user_id);
-                      }else {
-                        // error->utente bloccato oppure non autenticator request.requester sarà nulll...⁄
-                        return winston.error("project_user not found with query: ", queryProjectUser);                        
-                      }
+            if (!message.recipient.startsWith("support-group")) {
+              winston.verbose("recipient not starts wiht support-group. Not a support message");
+              return res.status(400).send({ success: false, msg: "recipient not starts wiht support-group. Not a support message" });
+            }
+
 
+            if (!userFullname) {
+              userFullname = message.sender_fullname;
+            }
 
-                      // var auto_close;
 
-                      // // qui projecy nn c'è devi leggerlo
-                      // // if (req.project.attributes.auto_close === false) {
-                      // //   auto_close = 10;
-                      // // }
 
-                      
-                      var new_request = {
-                        request_id: message.recipient, project_user_id:project_user_id, lead_id:createdLead._id, id_project:projectid, first_text:message.text,
-                        departmentid:departmentid, sourcePage:sourcePage, language:language, userAgent:client, status:requestStatus, createdBy: undefined,
-                        attributes:rAttributes, subject:undefined, preflight:false, channel:undefined, location:undefined,
-                        lead:createdLead, requester:project_user
-                        // , auto_close: auto_close
-                      };
-    
-                      winston.debug("new_request", new_request);
-                      
-                      return requestService.create(new_request).then(function (savedRequest) {
 
-                    
+            var leadAttributes = message.attributes;
+            leadAttributes["senderAuthInfo"] = message.senderAuthInfo;
+
+            // winston.debug("userEmail is defined");
+            // createIfNotExistsWithLeadId(lead_id, fullname, email, id_project, createdBy)
+            return leadService.createIfNotExistsWithLeadId(message.sender, userFullname, userEmail, projectid, null, leadAttributes)
+              .then(function (createdLead) {
+
+                var rAttributes = message.attributes;
+                rAttributes["senderAuthInfo"] = message.senderAuthInfo;
+                winston.debug("rAttributes", rAttributes);
+
+
+
+
+                // message.sender is the project_user id created with firebase custom auth
+
+                var isObjectId = mongoose.Types.ObjectId.isValid(message.sender);
+                winston.debug("isObjectId:" + isObjectId);
+
+                var queryProjectUser = { id_project: projectid, status: "active" };
+
+                if (isObjectId) {
+                  queryProjectUser.id_user = message.sender;
+                } else {
+                  queryProjectUser.uuid_user = message.sender;
+                }
+                winston.debug("queryProjectUser", queryProjectUser);
+
+
+                return Project_user.findOne(queryProjectUser)
+                  // .cache(cacheUtil.defaultTTL, projectid+":project_users:request_id:"+requestid)
+                  .exec(function (err, project_user) {
+
+                    var project_user_id = null;
+
+                    if (err) {
+                      winston.error("Error getting the project_user_id", err);
+                    }
+
+                    if (project_user) {
+                      winston.debug("project_user", project_user);
+                      project_user_id = project_user.id;
+                      winston.debug("project_user_id: " + project_user_id);
+                    } else {
+                      // error->utente bloccato oppure non autenticator request.requester sarà nulll...⁄
+                      return winston.error("project_user not found with query: ", queryProjectUser);
+                    }
+
+
+                    // var auto_close;
+
+                    // // qui projecy nn c'è devi leggerlo
+                    // // if (req.project.attributes.auto_close === false) {
+                    // //   auto_close = 10;
+                    // // }
+
+
+                    var new_request = {
+                      request_id: message.recipient, project_user_id: project_user_id, lead_id: createdLead._id, id_project: projectid, first_text: message.text,
+                      departmentid: departmentid, sourcePage: sourcePage, language: language, userAgent: client, status: requestStatus, createdBy: undefined,
+                      attributes: rAttributes, subject: undefined, preflight: false, channel: undefined, location: undefined,
+                      lead: createdLead, requester: project_user
+                      // , auto_close: auto_close
+                    };
+
+                    winston.debug("new_request", new_request);
+
+                    return requestService.create(new_request).then(function (savedRequest) {
+
+
                       //return requestService.createWithIdAndRequester(message.recipient, project_user_id, createdLead._id, projectid, message.text, 
                       // departmentid, sourcePage, language, client, requestStatus, null, rAttributes).then(function (savedRequest) {
-                 
-
-                        var messageId = undefined;
-                        if (message.attributes && message.attributes.tiledesk_message_id) {
-                          messageId = message.attributes.tiledesk_message_id;
-                        }
-
-                       // upsert(id, sender, senderFullname, recipient, text, id_project, createdBy, status, attributes, type, metadata, language)
-                        return messageService.upsert(messageId, message.sender, message.sender_fullname, message.recipient, message.text,
-                          projectid, null, MessageConstants.CHAT_MESSAGE_STATUS.RECEIVED, message.attributes, message.type, message.metadata, language).then(function(savedMessage){
-                            return res.json(savedRequest);                                  
-                            // return requestService.incrementMessagesCountByRequestId(savedRequest.request_id, savedRequest.id_project).then(function(savedRequestWithIncrement) {
-                              // return res.json(savedRequestWithIncrement);
-                            // });
-                          
-                        
-                      }).catch(function (err) {
-                        winston.error( 'Error creating the request object.', err);
-                        return res.status(500).send({success: false, msg: 'Error creating the request object.', err:err});
-                      });
+
+
+                      var messageId = undefined;
+                      if (message.attributes && message.attributes.tiledesk_message_id) {
+                        messageId = message.attributes.tiledesk_message_id;
+                      }
+
+                      // upsert(id, sender, senderFullname, recipient, text, id_project, createdBy, status, attributes, type, metadata, language)
+                      return messageService.upsert(messageId, message.sender, message.sender_fullname, message.recipient, message.text,
+                        projectid, null, MessageConstants.CHAT_MESSAGE_STATUS.RECEIVED, message.attributes, message.type, message.metadata, language).then(function (savedMessage) {
+                          return res.json(savedRequest);
+                          // return requestService.incrementMessagesCountByRequestId(savedRequest.request_id, savedRequest.id_project).then(function(savedRequestWithIncrement) {
+                          // return res.json(savedRequestWithIncrement);
+                          // });
+
+
+                        }).catch(function (err) {
+                          winston.error('Error creating the request object.', err);
+                          return res.status(500).send({ success: false, msg: 'Error creating the request object.', err: err });
+                        });
+                    }).catch((err) => {
+                      winston.error('(Chat21Webhook) Error creating the request object ', err);
+                      return res.status(500).send({ success: false, msg: 'Error creating the request object.', err: err });
+                    });
                   });
-                });
-                  
+
               });
-              
+
 
 
           } else {
diff --git a/models/kb_setting.js b/models/kb_setting.js
index 721123a138f..dbfa49c54a0 100644
--- a/models/kb_setting.js
+++ b/models/kb_setting.js
@@ -141,6 +141,8 @@ var KBSettingSchema = new Schema({
 
 
 KBSchema.index({ createdAt: -1, updatedAt: -1 })
+KBSchema.index({ id_project: 1, namespace: 1, updatedAt: -1 })
+
 
 // DEPRECATED
 const KBSettings = mongoose.model('KBSettings', KBSettingSchema); 
diff --git a/models/request.js b/models/request.js
index dcdb1274311..c771f918d3a 100644
--- a/models/request.js
+++ b/models/request.js
@@ -492,14 +492,21 @@ RequestSchema.index({ id_project: 1, createdAt: 1, preflight: 1});
 //suggested by atlas profiler. Used by auto closing requests
 RequestSchema.index({ hasBot: 1, status: 1, createdAt: 1});
 
-// Evaluate following indexes
+// suggested by atlas
 RequestSchema.index({ "channel.name": 1, id_project: 1, preflight: 1, "snapshot.requester.uuid_user": 1, createdAt: - 1, status: 1 })
 RequestSchema.index({ id_project: 1, preflight: 1, "snapshot.agents.id_user": 1, updatedAt: -1, draft: 1, status: 1 })
 RequestSchema.index({ id_project: 1, participants: 1, preflight: 1, updatedAt: -1, draft: 1, status: 1 })
 RequestSchema.index({ id_project: 1, preflight: 1, updatedAt: -1, draft: 1, status: 1 })
 RequestSchema.index({ id_project: 1, preflight: 1, "snapshot.requester.uuid_user": 1, createdAt: -1, status: 1 })
 RequestSchema.index({ department: 1, id_project: 1, participants: 1, preflight: 1, createdAt: -1, status: 1 })
-
+RequestSchema.index({ id_project: 1, preflight: 1, createdAt: -1, status: 1 });
+RequestSchema.index({ id_project: 1, preflight: 1, createdAt: 1 })
+RequestSchema.index({ participants: 1, id_project: 1, createdAt: -1, status: 1 })
+RequestSchema.index({ id_project: 1, "snapshot.lead.email": 1, createdAt: -1, status: 1 })
+RequestSchema.index({ id_project: 1, createdAt: -1, status: 1 })
+
+// ERROR DURING DEPLOY OF 2.10.27
+//RequestSchema.index({ id_project: 1, participants: 1, "snapshot.agents.id_user": 1, createdAt: -1, status: 1 })
 
 //   cannot index parallel arrays [agents] [participants] {"driv
 // RequestSchema.index({ id_project: 1, status: 1, preflight:1, participants:1, "agents.id_user":1, updatedAt: -1 }); //NN LO APPLICA
diff --git a/package-lock.json b/package-lock.json
index a04cdeaf675..65d31cc2560 100644
--- a/package-lock.json
+++ b/package-lock.json
@@ -1,12 +1,12 @@
 {
   "name": "@tiledesk/tiledesk-server",
-  "version": "2.10.20",
+  "version": "2.10.33",
   "lockfileVersion": 2,
   "requires": true,
   "packages": {
     "": {
       "name": "@tiledesk/tiledesk-server",
-      "version": "2.10.20",
+      "version": "2.10.33",
       "hasInstallScript": true,
       "license": "AGPL-3.0",
       "dependencies": {
@@ -21,12 +21,12 @@
         "@tiledesk/tiledesk-messenger-connector": "^0.1.23",
         "@tiledesk/tiledesk-multi-worker": "^0.1.3",
         "@tiledesk/tiledesk-rasa-connector": "^1.0.10",
-        "@tiledesk/tiledesk-sms-connector": "^0.1.10",
+        "@tiledesk/tiledesk-sms-connector": "^0.1.11",
         "@tiledesk/tiledesk-telegram-connector": "^0.1.14",
         "@tiledesk/tiledesk-train-jobworker": "^0.0.11",
-        "@tiledesk/tiledesk-tybot-connector": "^0.2.130",
-        "@tiledesk/tiledesk-voice-twilio-connector": "^0.1.8",
-        "@tiledesk/tiledesk-vxml-connector": "^0.1.49",
+        "@tiledesk/tiledesk-tybot-connector": "^0.2.134",
+        "@tiledesk/tiledesk-voice-twilio-connector": "^0.1.12",
+        "@tiledesk/tiledesk-vxml-connector": "^0.1.67",
         "@tiledesk/tiledesk-whatsapp-connector": "^0.1.75",
         "@tiledesk/tiledesk-whatsapp-jobworker": "^0.0.10",
         "amqplib": "^0.5.5",
@@ -3399,9 +3399,9 @@
       }
     },
     "node_modules/@tiledesk/tiledesk-sms-connector": {
-      "version": "0.1.10",
-      "resolved": "https://registry.npmjs.org/@tiledesk/tiledesk-sms-connector/-/tiledesk-sms-connector-0.1.10.tgz",
-      "integrity": "sha512-Oo+q4gUP1F0/7893Tuq8pYf/hKXhVznUkDYKu+d4Yjs5hlWtUSoQsyOnDc33vEDYmLrDC5dCa5n/T6s65mEqkA==",
+      "version": "0.1.11",
+      "resolved": "https://registry.npmjs.org/@tiledesk/tiledesk-sms-connector/-/tiledesk-sms-connector-0.1.11.tgz",
+      "integrity": "sha512-OUbXBEWF8ENFMIGfHukZCxB2y5Xi3jq9U09Z5R+gVRzORku0CiddrdQ7s/NUl2BvARQEg4X7IFP7hjKuC4qClA==",
       "dependencies": {
         "app-root-path": "^3.0.0",
         "axios": "^0.27.2",
@@ -4124,9 +4124,9 @@
       }
     },
     "node_modules/@tiledesk/tiledesk-tybot-connector": {
-      "version": "0.2.130",
-      "resolved": "https://registry.npmjs.org/@tiledesk/tiledesk-tybot-connector/-/tiledesk-tybot-connector-0.2.130.tgz",
-      "integrity": "sha512-eeErGoPg/jfwbkqyjhrf4C3hciP27yAbkLp+3gzCZztbGpihiasCpIRRGuB+LiEo/goid9cxoE/nghIpoaQckA==",
+      "version": "0.2.134",
+      "resolved": "https://registry.npmjs.org/@tiledesk/tiledesk-tybot-connector/-/tiledesk-tybot-connector-0.2.134.tgz",
+      "integrity": "sha512-8+9EAOHIvBGDiTgOpY1YgcNOMR0tdg/EZiMZOLubMb7aERcL9JakgZkh54ErYSpyJuNLxr1L8Li6d8lb1ZIRmg==",
       "dependencies": {
         "@tiledesk/helpcenter-query-client": "^0.1.8",
         "@tiledesk/tiledesk-chatbot-client": "^0.5.30",
@@ -4300,9 +4300,9 @@
       }
     },
     "node_modules/@tiledesk/tiledesk-voice-twilio-connector": {
-      "version": "0.1.8",
-      "resolved": "https://registry.npmjs.org/@tiledesk/tiledesk-voice-twilio-connector/-/tiledesk-voice-twilio-connector-0.1.8.tgz",
-      "integrity": "sha512-dCDmK1yuQsK4RrChO2NQmLk8YRr/2pr/8+yeewdBx8O+djdKQe+897dvGxfIRJCptDglVEGLjQAI50SiKbXq8A==",
+      "version": "0.1.12",
+      "resolved": "https://registry.npmjs.org/@tiledesk/tiledesk-voice-twilio-connector/-/tiledesk-voice-twilio-connector-0.1.12.tgz",
+      "integrity": "sha512-Rjp7Gk0Y5bsMG6ZlB9EMKUqH5qy5H5E6sJLlzSEFLBDp17wKJV8ZeSCIIY0/YJvMK5/amgqryBg5WKec8g7uCg==",
       "dependencies": {
         "app-root-path": "^3.0.0",
         "axios": "^0.27.2",
@@ -4620,9 +4620,9 @@
       "integrity": "sha512-3wdGidZyq5PB084XLES5TpOSRA3wjXAlIWMhum2kRcv/41Sn2emQ0dycQW4uZXLejwKvg6EsvbdlVL+FYEct7A=="
     },
     "node_modules/@tiledesk/tiledesk-vxml-connector": {
-      "version": "0.1.49",
-      "resolved": "https://registry.npmjs.org/@tiledesk/tiledesk-vxml-connector/-/tiledesk-vxml-connector-0.1.49.tgz",
-      "integrity": "sha512-FPZn1mmZiMPo58689KVlrNEGBYxg1kD+Y/UmCdPY2MZEbAVwk1/I5AKRIAgdkggb3u+R87T2dIS7HuxGF3No5w==",
+      "version": "0.1.67",
+      "resolved": "https://registry.npmjs.org/@tiledesk/tiledesk-vxml-connector/-/tiledesk-vxml-connector-0.1.67.tgz",
+      "integrity": "sha512-iwbD+jkDxwKcHRtXdSeAqSDWHfYFgJ7Z5o3F+jaRLAeenubxhUpov+cKd8g3wWRKW6bUQpQ036NgP77EJLvZdA==",
       "dependencies": {
         "@tiledesk/tiledesk-client": "^0.10.4",
         "app-root-path": "^3.0.0",
@@ -21415,9 +21415,9 @@
       }
     },
     "@tiledesk/tiledesk-sms-connector": {
-      "version": "0.1.10",
-      "resolved": "https://registry.npmjs.org/@tiledesk/tiledesk-sms-connector/-/tiledesk-sms-connector-0.1.10.tgz",
-      "integrity": "sha512-Oo+q4gUP1F0/7893Tuq8pYf/hKXhVznUkDYKu+d4Yjs5hlWtUSoQsyOnDc33vEDYmLrDC5dCa5n/T6s65mEqkA==",
+      "version": "0.1.11",
+      "resolved": "https://registry.npmjs.org/@tiledesk/tiledesk-sms-connector/-/tiledesk-sms-connector-0.1.11.tgz",
+      "integrity": "sha512-OUbXBEWF8ENFMIGfHukZCxB2y5Xi3jq9U09Z5R+gVRzORku0CiddrdQ7s/NUl2BvARQEg4X7IFP7hjKuC4qClA==",
       "requires": {
         "app-root-path": "^3.0.0",
         "axios": "^0.27.2",
@@ -21960,9 +21960,9 @@
       }
     },
     "@tiledesk/tiledesk-tybot-connector": {
-      "version": "0.2.130",
-      "resolved": "https://registry.npmjs.org/@tiledesk/tiledesk-tybot-connector/-/tiledesk-tybot-connector-0.2.130.tgz",
-      "integrity": "sha512-eeErGoPg/jfwbkqyjhrf4C3hciP27yAbkLp+3gzCZztbGpihiasCpIRRGuB+LiEo/goid9cxoE/nghIpoaQckA==",
+      "version": "0.2.134",
+      "resolved": "https://registry.npmjs.org/@tiledesk/tiledesk-tybot-connector/-/tiledesk-tybot-connector-0.2.134.tgz",
+      "integrity": "sha512-8+9EAOHIvBGDiTgOpY1YgcNOMR0tdg/EZiMZOLubMb7aERcL9JakgZkh54ErYSpyJuNLxr1L8Li6d8lb1ZIRmg==",
       "requires": {
         "@tiledesk/helpcenter-query-client": "^0.1.8",
         "@tiledesk/tiledesk-chatbot-client": "^0.5.30",
@@ -22099,9 +22099,9 @@
       }
     },
     "@tiledesk/tiledesk-voice-twilio-connector": {
-      "version": "0.1.8",
-      "resolved": "https://registry.npmjs.org/@tiledesk/tiledesk-voice-twilio-connector/-/tiledesk-voice-twilio-connector-0.1.8.tgz",
-      "integrity": "sha512-dCDmK1yuQsK4RrChO2NQmLk8YRr/2pr/8+yeewdBx8O+djdKQe+897dvGxfIRJCptDglVEGLjQAI50SiKbXq8A==",
+      "version": "0.1.12",
+      "resolved": "https://registry.npmjs.org/@tiledesk/tiledesk-voice-twilio-connector/-/tiledesk-voice-twilio-connector-0.1.12.tgz",
+      "integrity": "sha512-Rjp7Gk0Y5bsMG6ZlB9EMKUqH5qy5H5E6sJLlzSEFLBDp17wKJV8ZeSCIIY0/YJvMK5/amgqryBg5WKec8g7uCg==",
       "requires": {
         "app-root-path": "^3.0.0",
         "axios": "^0.27.2",
@@ -22351,9 +22351,9 @@
       }
     },
     "@tiledesk/tiledesk-vxml-connector": {
-      "version": "0.1.49",
-      "resolved": "https://registry.npmjs.org/@tiledesk/tiledesk-vxml-connector/-/tiledesk-vxml-connector-0.1.49.tgz",
-      "integrity": "sha512-FPZn1mmZiMPo58689KVlrNEGBYxg1kD+Y/UmCdPY2MZEbAVwk1/I5AKRIAgdkggb3u+R87T2dIS7HuxGF3No5w==",
+      "version": "0.1.67",
+      "resolved": "https://registry.npmjs.org/@tiledesk/tiledesk-vxml-connector/-/tiledesk-vxml-connector-0.1.67.tgz",
+      "integrity": "sha512-iwbD+jkDxwKcHRtXdSeAqSDWHfYFgJ7Z5o3F+jaRLAeenubxhUpov+cKd8g3wWRKW6bUQpQ036NgP77EJLvZdA==",
       "requires": {
         "@tiledesk/tiledesk-client": "^0.10.4",
         "app-root-path": "^3.0.0",
diff --git a/package.json b/package.json
index 1dc29107020..dda4d644e3a 100644
--- a/package.json
+++ b/package.json
@@ -1,7 +1,7 @@
 {
   "name": "@tiledesk/tiledesk-server",
   "description": "The Tiledesk server module",
-  "version": "2.10.20",
+  "version": "2.10.33",
   "scripts": {
     "start": "node ./bin/www",
     "pretest": "mongodb-runner start",
@@ -48,10 +48,10 @@
     "@tiledesk/tiledesk-rasa-connector": "^1.0.10",
     "@tiledesk/tiledesk-telegram-connector": "^0.1.14",
     "@tiledesk/tiledesk-train-jobworker": "^0.0.11",
-    "@tiledesk/tiledesk-tybot-connector": "^0.2.130",
+    "@tiledesk/tiledesk-tybot-connector": "^0.2.134",
     "@tiledesk/tiledesk-whatsapp-connector": "^0.1.75",
     "@tiledesk/tiledesk-whatsapp-jobworker": "^0.0.10",
-    "@tiledesk/tiledesk-sms-connector": "^0.1.10",
+    "@tiledesk/tiledesk-sms-connector": "^0.1.11",
     "@tiledesk/tiledesk-vxml-connector": "^0.1.49",
     "@tiledesk/tiledesk-voice-twilio-connector": "^0.1.8",
     "@tiledesk/tiledesk-multi-worker": "^0.1.3",
diff --git a/pubmodules/messageActions/messageActionsInterceptor.js b/pubmodules/messageActions/messageActionsInterceptor.js
index 1564e1524a8..bf28b6028f6 100644
--- a/pubmodules/messageActions/messageActionsInterceptor.js
+++ b/pubmodules/messageActions/messageActionsInterceptor.js
@@ -111,6 +111,8 @@ class MessageActionsInterceptor {
                                 //     {"updateconversation" : false, messagelabel: {key: "TOUCHING_OPERATOR"}}
                                 // );
 
+                        }).catch((err) => {
+                            winston.error("(MessageActionsInterceptor) route request error ", err)
                         });
                 //    });
                 }   else {
@@ -129,6 +131,8 @@ class MessageActionsInterceptor {
                         //     {"updateconversation" : false, messagelabel: {key: "TOUCHING_OPERATOR"}}
                         // );
 
+                    }).catch((err) => {
+                        winston.error("(MessageActionsInterceptor) reroute request error ", err)
                     });
                 }   
               
diff --git a/pubmodules/pubModulesManager.js b/pubmodules/pubModulesManager.js
index 2681ab3cd1f..0fb3ec39388 100755
--- a/pubmodules/pubModulesManager.js
+++ b/pubmodules/pubModulesManager.js
@@ -371,20 +371,22 @@ class PubModulesManager {
             }
         }
 
-        try {
-            this.voiceTwilio = require('./voice-twilio');
-            winston.info("this.voiceTwilio: " + this.voiceTwilio);
-            this.voiceTwilio.listener.listen(config);
+        if (process.env.VOICE_TWILIO_TOKEN === process.env.VOICE_TWILIO_SECRET) {
+            try {
+                this.voiceTwilio = require('./voice-twilio');
+                winston.info("this.voiceTwilio: " + this.voiceTwilio);
+                this.voiceTwilio.listener.listen(config);
 
-            this.voiceTwilioRoute = this.voiceTwilio.voiceTwilioRoute;
+                this.voiceTwilioRoute = this.voiceTwilio.voiceTwilioRoute;
 
-            winston.info("PubModulesManager initialized apps (voiceTwilio).")
-        } catch(err) {
-            console.log("\n Unable to start voiceTwilio connector: ", err);
-            if (err.code == 'MODULE_NOT_FOUND') {
-                winston.info("PubModulesManager init apps module not found ");
-            } else {
-                winston.info("PubModulesManager error initializing init apps module", err);
+                winston.info("PubModulesManager initialized apps (voiceTwilio).")
+            } catch(err) {
+                console.log("\n Unable to start voiceTwilio connector: ", err);
+                if (err.code == 'MODULE_NOT_FOUND') {
+                    winston.info("PubModulesManager init apps module not found ");
+                } else {
+                    winston.info("PubModulesManager error initializing init apps module", err);
+                }
             }
         }
 
diff --git a/pubmodules/rules/conciergeBot.js b/pubmodules/rules/conciergeBot.js
index be53489b00b..ae3da9e20cb 100755
--- a/pubmodules/rules/conciergeBot.js
+++ b/pubmodules/rules/conciergeBot.js
@@ -78,7 +78,9 @@ devi mandare un messaggio welcome tu altrimenti il bot inserito successivamente
                                     //apply only if the status is temp and no bot is available. with agent you must reroute to assign temp request to an agent 
                                     winston.debug("rerouting");
                                     // reroute(request_id, id_project, nobot)
-                                    requestService.reroute(message.request.request_id, message.request.id_project, false );     
+                                    requestService.reroute(message.request.request_id, message.request.id_project, false ).catch((err) => {
+                                        winston.error("ConciergeBot error reroute: ", err);
+                                    });     
                                 }
                                 
                                 // updateStatusWitId(lead_id, id_project, status)
@@ -135,7 +137,9 @@ devi mandare un messaggio welcome tu altrimenti il bot inserito successivamente
                             
                             // botprefix
                             // removeParticipantByRequestId(request_id, id_project, member) 
-                            requestService.removeParticipantByRequestId(request.request_id, request.id_project,"bot_"+botId );
+                            requestService.removeParticipantByRequestId(request.request_id, request.id_project,"bot_"+botId ).catch((err) => {
+                                winston.error("(ConciergeBot) removeParticipantByRequestId error", err)
+                            });
                         }      
                     }
                     
diff --git a/pubmodules/sms/listener.js b/pubmodules/sms/listener.js
index 184f82f8ec0..8f8c0808bf4 100644
--- a/pubmodules/sms/listener.js
+++ b/pubmodules/sms/listener.js
@@ -37,7 +37,6 @@ class Listener {
         sms.startApp({
             MONGODB_URI: config.databaseUri,          
             dbconnection: dbConnection,
-            API_URL: apiUrl,
             BASE_URL: apiUrl + "/modules/sms",
             BRAND_NAME: brand_name,
             REDIS_HOST: host,
diff --git a/pubmodules/tilebot/listener.js b/pubmodules/tilebot/listener.js
index 8532b0cadcd..a4704420ec0 100644
--- a/pubmodules/tilebot/listener.js
+++ b/pubmodules/tilebot/listener.js
@@ -10,8 +10,11 @@ winston.debug("TILEBOT_ENDPOINT: " + TILEBOT_ENDPOINT);
 
 winston.info("Tilebot endpoint: " + TILEBOT_ENDPOINT);
 
-
-const apiUrl = process.env.API_URL || configGlobal.apiUrl;
+/**
+ * process.env.API_ENDPOINT --> Internal url of the server inside the cluster
+ * process.env.API_URL      --> External/Public server url
+ */
+const apiUrl = process.env.API_ENDPOINT || process.env.API_URL || configGlobal.apiUrl;
 winston.info('Rasa apiUrl: '+ apiUrl);
 
 const tybot = require("@tiledesk/tiledesk-tybot-connector");
diff --git a/pubmodules/trigger/rulesTrigger.js b/pubmodules/trigger/rulesTrigger.js
index cd16554e6aa..c6b4583bae9 100755
--- a/pubmodules/trigger/rulesTrigger.js
+++ b/pubmodules/trigger/rulesTrigger.js
@@ -474,7 +474,9 @@ class RulesTrigger {
             winston.debug('runAction action id_project: ' + id_project);
 
             // route(request_id, departmentid, id_project, nobot) {
-            requestService.route(request_id, departmentid, id_project);
+            requestService.route(request_id, departmentid, id_project).catch((err) => {
+              winston.error("Error runAction route: ", err);
+            });
   
           } catch(e) {
             winston.error("Error runAction", e);
@@ -510,7 +512,9 @@ class RulesTrigger {
               winston.debug('runAction action id_project: ' + id_project);
   
               // reroute(request_id, id_project, nobot) {
-              requestService.reroute(request_id, id_project);                           
+              requestService.reroute(request_id, id_project).catch((err) => {
+                winston.error("Error runAction on reroute", err);
+              });                           
     
             } catch(e) {
               winston.error("Error runAction", e);
@@ -736,6 +740,8 @@ class RulesTrigger {
                 );
     
                   // TODO Add typing? 
+              }).catch((err) => {
+                winston.error("Error runAction on reroute", err);
               })                       
     
 
@@ -877,7 +883,9 @@ class RulesTrigger {
             winston.debug('runAction action id_project: ' + id_project);
 
             //     removeParticipantByRequestId(request_id, id_project, member) {
-            requestService.removeParticipantByRequestId(request_id, id_project, member);                      
+            requestService.removeParticipantByRequestId(request_id, id_project, member).catch((err) => {
+              winston.error("(RulesTrigger) removeParticipantByRequestId error", err)
+            });                      
   
           } catch(e) {
             winston.error("Error runAction", e);
diff --git a/pubmodules/voice-twilio/listener.js b/pubmodules/voice-twilio/listener.js
index a13f482e608..4661ccef8d3 100644
--- a/pubmodules/voice-twilio/listener.js
+++ b/pubmodules/voice-twilio/listener.js
@@ -37,7 +37,6 @@ class Listener {
         voice_twilio.startApp({
             MONGODB_URI: config.databaseUri,          
             dbconnection: dbConnection,
-            API_URL: apiUrl,
             BASE_URL: apiUrl + "/modules/voice-twilio",                     
             REDIS_HOST: host,
             REDIS_PORT: port,
diff --git a/pubmodules/voice/listener.js b/pubmodules/voice/listener.js
index 840a62d9494..d5543658984 100644
--- a/pubmodules/voice/listener.js
+++ b/pubmodules/voice/listener.js
@@ -39,7 +39,6 @@ class Listener {
         voice.startApp({
             MONGODB_URI: config.databaseUri,          
             dbconnection: dbConnection,
-            API_URL: apiUrl,
             BASE_URL: apiUrl + "/modules/voice",                     
             REDIS_HOST: host,
             REDIS_PORT: port,
diff --git a/routes/files.js b/routes/files.js
index 4424b0b6675..f4e6a9f0288 100644
--- a/routes/files.js
+++ b/routes/files.js
@@ -31,8 +31,7 @@ curl -u andrea.leo@f21.it:123456 \
 
 router.post('/users', [passport.authenticate(['basic', 'jwt'], { session: false }), validtoken], upload.single('file'), (req, res, next) => {
 
-  console.log("asdasd")
-  winston.info("files/users")
+  winston.verbose("files/users")
   return res.status(201).json({
     message: 'File uploded successfully',
     filename: req.file.filename
diff --git a/routes/kb.js b/routes/kb.js
index 1c4877164a0..ecf99038176 100644
--- a/routes/kb.js
+++ b/routes/kb.js
@@ -49,7 +49,7 @@ let default_preview_settings = {
 }
 let default_engine = {
   name: "pinecone",
-  type: "pod",
+  type: process.env.PINECONE_TYPE,
   apikey: "",
   vector_size: 1536,
   index_name: process.env.PINECONE_INDEX
@@ -298,41 +298,20 @@ router.post('/qa', async (req, res) => {
     winston.debug("qa resp: ", resp.data);
     let answer = resp.data;
 
-    let id = answer.id;
-    let index = id.indexOf("#");
-    if (index != -1) {
-      id = id.substring(index + 1);
-    }
-
-    KB.findById(id, (err, resource) => {
-
-      if (publicKey === true) {
-        let multiplier = MODELS_MULTIPLIER[data.model];
-        if (!multiplier) {
-          multiplier = 1;
-          winston.info("No multiplier found for AI model")
-        }
-        obj.multiplier = multiplier;
-        obj.tokens = answer.prompt_token_size;
-  
-        let incremented_key = quoteManager.incrementTokenCount(req.project, obj);
-        winston.verbose("incremented_key: ", incremented_key);
-      }
-
-      if (err) {
-        winston.error("Unable to find resource with id " + id + " in namespace " + answer.namespace + ". The standard answer is returned.")
-        return res.status(200).send(resp.data);
-      }
-
-      if (!resource) {
-        winston.error("Resource with id " + id + " not found in namespace " + answer.namespace + ". The standard answer is returned.")
-        return res.status(200).send(resp.data);
+    if (publicKey === true) {
+      let multiplier = MODELS_MULTIPLIER[data.model];
+      if (!multiplier) {
+        multiplier = 1;
+        winston.info("No multiplier found for AI model")
       }
+      obj.multiplier = multiplier;
+      obj.tokens = answer.prompt_token_size;
 
-      answer.source = resource.name;
-      return res.status(200).send(answer);
-    })
-
+      let incremented_key = quoteManager.incrementTokenCount(req.project, obj);
+      winston.verbose("incremented_key: ", incremented_key);
+    }
+  
+    return res.status(200).send(answer);
 
   }).catch((err) => {
     winston.error("qa err: ", err);
@@ -1104,7 +1083,7 @@ router.post('/multi', upload.single('uploadFile'), async (req, res) => {
   let operations = kbs.map(doc => {
     return {
       updateOne: {
-        filter: { id_project: doc.id_project, type: 'url', source: doc.source },
+        filter: { id_project: doc.id_project, type: 'url', source: doc.source, namespace: namespace_id },
         update: doc,
         upsert: true,
         returnOriginal: false
@@ -1214,7 +1193,7 @@ router.post('/csv', upload.single('uploadFile'), async (req, res) => {
       let operations = kbs.map(doc => {
         return {
           updateOne: {
-            filter: { id_project: doc.id_project, type: 'faq', source: doc.source },
+            filter: { id_project: doc.id_project, type: 'faq', source: doc.source, namespace: namespace_id },
             update: doc,
             upsert: true,
             returnOriginal: false
diff --git a/routes/request.js b/routes/request.js
index 38eefefa35f..5457434ac28 100644
--- a/routes/request.js
+++ b/routes/request.js
@@ -206,6 +206,9 @@ router.post('/',
           return res.json(savedRequest);
           // });
           // });
+        }).catch((err) => {
+          winston.error("(Request) create request error ", err)
+          return res.status(500).send({ success: false, message: "Unable to create request", err: err })
         });
 
 
@@ -436,13 +439,15 @@ router.put('/:requestid/participants', function (req, res) {
 // TODO make a synchronous chat21 version (with query parameter?) with request.support_group.created
 router.delete('/:requestid/participants/:participantid', function (req, res) {
   winston.debug(req.body);
-
   //removeParticipantByRequestId(request_id, id_project, member)
   return requestService.removeParticipantByRequestId(req.params.requestid, req.projectid, req.params.participantid).then(function (updatedRequest) {
 
     winston.verbose("participant removed", updatedRequest);
 
     return res.json(updatedRequest);
+  }).catch((err) => {
+    //winston.error("(Request) removeParticipantByRequestId error", err)
+    return res.status(400).send({ success: false, error: "Unable to remove the participant " + req.params.participantid +  " from the request " + req.params.requestid})
   });
 
 
diff --git a/services/emailService.js b/services/emailService.js
index 5f68c44b8f5..58bfce79415 100644
--- a/services/emailService.js
+++ b/services/emailService.js
@@ -1582,7 +1582,7 @@ class EmailService {
 
     var that = this;
 
-    var html = await this.readTemplateFile('passwordChanged.html', undefined, "EMAIL_PASSWORD_CHANGED_HTML_TEMPLATE");
+    var html = await this.readTemplate('passwordChanged.html', undefined, "EMAIL_PASSWORD_CHANGED_HTML_TEMPLATE");
 
     winston.debug("html: " + html);
 
@@ -1618,7 +1618,7 @@ class EmailService {
 
     var that = this;
 
-    var html = await this.readTemplateFile('beenInvitedExistingUser.html', undefined, "EMAIL_EXUSER_INVITED_HTML_TEMPLATE");
+    var html = await this.readTemplate('beenInvitedExistingUser.html', undefined, "EMAIL_EXUSER_INVITED_HTML_TEMPLATE");
 
     winston.debug("html: " + html);
 
@@ -1657,7 +1657,7 @@ class EmailService {
 
     var that = this;
 
-    var html = await this.readTemplateFile('beenInvitedNewUser.html', undefined, "EMAIL_NEWUSER_INVITED_HTML_TEMPLATE");
+    var html = await this.readTemplate('beenInvitedNewUser.html', undefined, "EMAIL_NEWUSER_INVITED_HTML_TEMPLATE");
 
     winston.debug("html: " + html);
 
@@ -1693,7 +1693,7 @@ class EmailService {
     if (savedUser.toJSON) {
       savedUser = savedUser.toJSON();
     }
-    var html = await this.readTemplateFile('verify.html', undefined, "EMAIL_VERIFY_HTML_TEMPLATE");
+    var html = await this.readTemplate('verify.html', undefined, "EMAIL_VERIFY_HTML_TEMPLATE");
 
     winston.debug("html: " + html);
 
diff --git a/services/requestService.js b/services/requestService.js
index 02c433591e1..e25eccfa5bf 100644
--- a/services/requestService.js
+++ b/services/requestService.js
@@ -20,8 +20,7 @@ var configGlobal = require('../config/global');
 const projectService = require('./projectService');
 const axios = require("axios").default;
 
-
-const apiUrl = process.env.API_URL || configGlobal.apiUrl;
+const TILEBOT_ENDPOINT = process.env.TILEBOT_ENDPOINT || "http://localhost:" + port+ "/modules/tilebot/ext/";
 
 let tdCache = new TdCache({
     host: process.env.CACHE_REDIS_HOST,
@@ -2273,7 +2272,7 @@ class RequestService {
             //cacheinvalidation
             return request.save(function (err, savedRequest) {
               if (err) {
-                winston.error("Error saving removed participant ", err);
+                //winston.error("Error saving removed participant ", err);
                 return reject(err);
               }
 
@@ -2812,7 +2811,7 @@ class RequestService {
 
     return new Promise( async (resolve, reject) => {
       await axios({
-        url: apiUrl + '/modules/tilebot/ext/reserved/parameters/requests/' + request_id,
+        url: TILEBOT_ENDPOINT + 'reserved/parameters/requests/' + request_id,
         headers: {
           'Content-Type': 'application/json'
         },
diff --git a/test/kbRoute.js b/test/kbRoute.js
index 6e298f92cac..43ef87b5aa2 100644
--- a/test/kbRoute.js
+++ b/test/kbRoute.js
@@ -3,6 +3,7 @@ process.env.NODE_ENV = 'test';
 process.env.GPTKEY = "fakegptkey";
 process.env.KB_WEBHOOK_TOKEN = "testtoken"
 process.env.PINECONE_INDEX = "test_index"
+process.env.PINECONE_TYPE = "pod"
 process.env.LOG_LEVEL = 'critical'
 
 var userService = require('../services/userService');