To radically increase the GDP of digital native healthcare. Through tools, data, and human centric management of data.
Reshaping the $10T global healthcare industry into a digital native ecosystem that leverages platforms, scales access to care, and pushes clinical AI to the consumer where it can have the most impact to reduce sufferring and protect pocket books.
Becuase a revolution in healthcare is needed, but it's going to come from a blending digital native ideals and systems with master of traditioanl regulatory, payor, clinical, and distribution dynamics.
- Founded: 2021
- Founders: Ryan Stellar
- Principal Investors: Bootstrapped!
- Current Offerings:
- Marketplace index of vendors in our network
- Decentralized PHI release consent ledger
- Engagement and KPI datawarehouse that allows vendors to retain control of their proprietary data
- Customer Success & Onboarding - tiered according to service contracts
- Technical marketing & educaiton - we have contract with a firm that helps vendors package their offering for maximum impact
- Actuaries - A partnership to help vendors and buyers stratify risk and evaluate ROI of solutions
- Regulatory & compliance - Occassionally vendors may need ISO or FDA support; we have a deep network for partnerships in this space.
We are a remote first organization. Processes and tooling are set up to ensure a high level of transparency and accountability across the organization, regardless of whether an employee is on-site or remote.
Employees local to the SF Bay Area have the option to work from HQ. However, employees can work remotely from home, a coffee shop, or wherever they are most efficient, provided their work is getting done.
For the 100% remote team members, they can work from anywhere during business hours as long as they are available online for calls.
- Monthly we will revise SMART goals for teams and individuals. Are are too nascent for a formal ORK system.
- Updates will be made continuosly and confirmed in manager 1:1s
- All-hands meetings that are fornightly include OKR progress updates, announcements, discussions of hot topics, and an open Q&A forum.
As per best practices and quality system procedures leadership continuously assesses competence. This is a suggested agenda for routine 1-on-1 meetings:
- Review context:
- Personal context
- Key business updates
- Performance versus OKRs
- Feedback about organizational systems & processes (not shared in company retro meetings)
- Performance feedback for management; start/stop/continue
- Career planning; near-term & long-term
This will be summarized in an annual review.
- We have not physical office, but our corporate entity is headquarter in Berkeley, CA, USA
- We support being “in the zone” (deep focused work)
- We capture and track work in organized tasks
- We communicate openly in shared digital forums (Slack)
Our employees work varied hours from many global locations. This creates several asynchronous workflows that we strive to use to our advantage and allows great autonomy for individual contributors. Team and all-hands meetings are generally clustered during centralized ‘core hours’ so all who are needed can attend as per their normal work schedules.
Internalize the lesson of this cartoon by @detly
It's better for everyone’s concentration and sanity if we collaborate as though most things will get an answer eventually, but not immediately. The preferred first choice of action should be to post a message, a to-do, or a document about what we need explained or need to know. Then others can respond when they’re available.
There are exceptions. Live collaboration is sometimes needed for intricate design or to just spend time with another human processing a problem.
Teams that collaborate heavily should plan for more overlap. Async generally should bias for "Deep Work" to improve santiy and productivity.
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Communication Norms
We use Slack as our main tool for communication. During their respective business hours, all employees should be available via Slack. -
AFK (Away From Keyboard)
Life happens, just notify your team on Slack and/or via the Shared calendar that you won’t be available and for approximately how long. -
#signoff Async, remote teams have struggled to find a meeting schedule that works for deep work across timezones. We are borrowing the #signoff channel. Rather than a stand-up in the morning (since it's different for everyone). Post an updates in #signoff of what you completed that day along with a heads up on blockers and if you like a link to a GitHub issue or pull request you would like reviewed by the next morning.
We will host in-person gatherings as budget and public health emergencies permit.
To successfully build our product, there are several tools we use on a daily basis.
Everyone
- Clickup - Task roll up into plans which roll up into goals.
- Zoom - Video & audio conferencing for internal & external calls.
- For team meetings, please plan to have your camera on as much as possible.
- Slack - Used most commonly for daily communication within the team and some of our customers. In support of Remote-First, async culture, please be mindful to use appropriately scoped channels. Even conversations amongst people in the office might take place over Slack, as to record it for posterity or make available to remote teams.
- Google Apps - Email, calendar, docs, spreadsheets, and primary storage.
Product Development
- Figma - a 2D design tool we use to create user interface mocks for our product.
- Github - We have routine calls where we groom, review, and plan sprint tasks from the Github board.
Customer Operations & Marketing
- Hubspot - Customer Relationship Management software & marketing automation
- Intercom - chat tool used to manage leads on our website and handle questions in-app. Intercom also hosts our support center.
- Webflow - a web content management systems we use primarily for our marketing site, education portal & occasionally to prototype product user interfaces.
- New Year's Day (January 1)
- President's day (aka: Washington's Birthday) (Third Monday in February)
- Memorial Day (Last Monday in May)
- Independence Day (July 4) (Observed Friday July 3rd in 2020)
- Labor Day (First Monday in September)
- Thanksgiving Day (Fourth Thursday in November)
- Day After Thanksgiving
- Christmas Day (December 25)
- Approximately two weeks spanning Christmas & New Years
- During this time employees are encouraged to be home or at a rejuvenating destination
- Employees will maintain access via Slack, laptop & WiFi in case of work emergency
- Key resources in Engineering & Customer Support may work full hours as needed