In this CX analytics project, i have analyzed inbound call data for an insurance company to determine average call duration, visualized call volume trends, and proposed optimal agent allocation to reduce abandon rates. Additionally, i have addressed night shift calls, ensuring a 10% abandon rate while considering agent workdays and working hours.
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Sourav-Pattanayak/ABC-Call-Volume-Trend-Analysis
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This project is focused on analyzing inbound call data to optimize agent allocation and reduce abandon rates for an insurance company.
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