Skip to content

This project is focused on analyzing inbound call data to optimize agent allocation and reduce abandon rates for an insurance company.

Notifications You must be signed in to change notification settings

Sourav-Pattanayak/ABC-Call-Volume-Trend-Analysis

Repository files navigation

ABC-Call-Volume-Trend-Analysis

In this CX analytics project, i have analyzed inbound call data for an insurance company to determine average call duration, visualized call volume trends, and proposed optimal agent allocation to reduce abandon rates. Additionally, i have addressed night shift calls, ensuring a 10% abandon rate while considering agent workdays and working hours.

About

This project is focused on analyzing inbound call data to optimize agent allocation and reduce abandon rates for an insurance company.

Topics

Resources

Stars

Watchers

Forks

Releases

No releases published

Packages

No packages published