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troubleshooting.md

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description
Troubleshooting steps for common issues in CAD

Troubleshooting

Cannot Load Sonoran CAD

Tablet Not Loading

If you are using the in-game Tablet, please ensure that you are using the Login with Sonoran option, as both Apple and Discord have disabled OAuth over iFrames.

If you've created your account through Discord or Apple and would like to link it to a Sonoran login, please follow the steps shown here.

Alternatively, if the tablet shows completely blank, then please delete your nui-storage folder as shown here.

CAD Not Loading After Recent Update

If you cannot load Sonoran CAD due to a recent update, then please do Ctrl + Shift + Refresh to hard refresh the page and load it from scratch.

CAD Not Loading (ESET Antivirus)

In certain cases, antivirus programs such as ESET are also known to block connections to the CAD. To add CAD to ESET's allow list, please follow the following instructions:

  1. Open ESET program on your computer
  2. Press the F5 key to open Advanced setup.
  3. Click Web access protection. Expand URL list management and click Edit next to Address list
  4. Select List of allowed addresses and click Edit
  5. Click Add in the Edit list window. Paste *.sonorancad.com* in the respective field, click OK → OK to save your changes, and exit the Advanced setup window.
    • If using CMS, also add *sonorancms.com*

For more information, see here.