Overview & information about services and service plans for Integration Suite is missing

[sebastianesch]

Issue description

The Integration Suite documentation does not describe the available services and service plans with details that are delivered with Integration Suite.

Integration Suite does not only consist of the service integrationsuite but also it-rt. And for integrationsuite apparently the service plan for the "Standard Edition" from SAP Discovery Center changes based on the Commercial Model. I have seen test_demo_edition for Partner TDD and enterprise_agreement.

Edge Integration Cell requiring the additional service plan edge_integration_cell next to the service plan for the Standard Edition makes it even more difficult to understand, which entitlements are required for which scenario.

Maybe it makes sense to have a separate page describing the services and their service plans and explaining which entitlements are required for wich scenario and not just the onboarding for the IS Application.

Feedback Type (Optional)

content gap

Page Title on SAP Help Portal (prefilled)

Subscribing and Configuring Initial Access to SAP Integration Suite

Page URL on SAP Help Portal (prefilled)

https://help.sap.com/docs/integration-suite/sap-integration-suite/subscribing-to-integration-suite

[SrutiSagaram]

Hi @sebastianesch

The service plans are explained in detail in SAP Note 2903776) which is linked in the guide in other topics. I've linked this note in this specific document, and it will reflect after our next release.
Hope this helps.

Regards,
Sruti

[Karunaharan]

Hi @sebastianesch,
Clarifying some of your queries:

• The Integration Suite documentation does contain a link to the SAP Note 2903776 in many of the topics where the feature/content is dependent on what service plan you use. For ease of use, we also have added the link to the topic that you mentioned.

• The "standard" service plan doesn't change based on the commercial model. What changes is only how and what you pay. Technically, you get the same feature set across different commercial models. There is no change to that.

• The "standard" service plan comes with 1 default Edge Integration Cell (EIC) entitlement. This means that you can connect one private landscape and execute your integration scenarios without buying anything additional. You will have to buy additional EIC entitlements only when you want to connect more than one private landscape of yours with Integration Suite.

• For good reasons, we intentionally don't show the service plan info in the documentation. Instead, wherever needed, we add a link to the SAP Note 2903776 where this information is maintained in detail.

Hope this helps!

Karuna

[sebastianesch]

Hi @Karunaharan,

what are the reasons why this information is not shown in the documentation? Many other BTP Services explain what services plans exist and what they do.

In the BTP Enterprise Agreement we have the plan "enterprise_agreement" or something similar. This is not reflected in the mentioned Note. I guess this is the Standard Edition. Also the "messages" service plan is not mentioned in the note.

The note also does not explain that you need the "standard" or "enterprise_agreement" and "edge_integration_cell" entitlements in the Subaccount to successfully deploy Edge Integration Cell, even when the Standard Edition provides one Edge Integration Cell node.

The note also does not explain the service plans of the "it-rt" service.

From an enterprise user point of view, I would expect this information in the Planning / Initial Setup part of the documentation, as in a larger enterprise, the administrator of the Integration Suite subaccount might not be the same person managing the entitlements on Global Account level and needs to now upfront exactly which services and service plans are required to implement a specific scenario.

Putting the information into a SAP Note makes this easy to overlook.

Kind regards,
Sebastian

[Karunaharan]

Hi @sebastianesch

The "enterprise_agreement" on BTP gives you, if am not wrong, 10000 cloud credits. You are not bound to one BTP service. You can use any BTP services including Integration Suite with these cloud credits. The "standard" service plan is one of the plans of Integration Suite that you can buy/use with these cloud credits. Like I said earlier, the "standard" service plan can be purchased via subscription or an enterprise agreement. Eventually, you get the same feature set.

You don't require additional "edge_integration_cell" entitlement to deploy your first node. You will need it only when you want to connect more than one private landscape of yours. When you buy a "standard" service plan, you get both the entitlements - "standard" and "edge integration cell".

About the "messages" and "it-rt" plans - I agree. This is missing. I'll add them to the SAP Note.

About having this whole commercialization information in documentation - we will look into this. For now, as a stop-gap arrangement, please use the SAP Note and the info available in the SAP Discovery Centre. We will investigate what best can be done.

Regards,
Karuna

[sebastianesch]

Hi @Karunaharan,

I'm not talking about the Commercial Model of the Global Account. I'm talking about the service plan called "enterprise_agreement" of the service "Integration Suite"/"integrationsuite" in the BTP Cockpit. I have seen it in at least one customer environment.

And regarding the "edge_integration_cell" service plan: without it entitled to the subaccount, we were not able to successfully deploy the first Edge Integration Cell node. We opened a Support Ticket for the failed deployment and the resolution was to add the "edge_integration_cell" entitlement.

Kind regards,
Sebastian

[Karunaharan]

Hi @sebastianesch,
Thanks for the detailed feedback. We're reopening the ticket and will investigate how best we can include the information about adding the "edge_integration_cell" entitlement.

Regards,
Karuna

[Karunaharan]

Hi @sebastianesch,
As a first step, SAP Note 2903776 is fixed and updated. You will be able to see the changes in a day.

Regarding: include the information about adding the "edge_integration_cell" entitlement - we will fix this too soon.

Regards,
Karuna

[Karunaharan]

Hi @sebastianesch,
The documentation is also updated now. You'll see the updates with our next release cycle.

Regards,
Karuna