[OJS 3.3.0.13] Scopus/Crossref plugin does not show Scopus citations

[diegomejia071]

Hi,

I have the Scopus/Crossref plugin installed within our OJS platform, but I’m having a problem with it not displaying Scopus citations. Crossref citations are displayed normally, but Scopus citations are not. What can I do in this case or how can I solve this problem.

[AKoltunowska]

Hi,
I had this problem with couple of journals and found out that there can be a few reasons why You have zero in this place:

1. of course, check if this article is indexed in Scopus, in the Documents (not Secondary documents);
2. check if You pasted the right API key to the OJS plugin settings;
3. check if the article has deposited (active) DOI and if the DOI is exported do Scopus as well as the rest of metadata;
4. check if the article has the same DOI prefix in OJS as in the Scopus (sometimes the journals change websites and then change the prefix for some articles).
   Greetings,
   Anna