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BlackBaud connection issue #16248

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pipedream-component-development opened this issue Apr 10, 2025 · 2 comments
Open

BlackBaud connection issue #16248

pipedream-component-development opened this issue Apr 10, 2025 · 2 comments
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bug Something isn't working triaged For maintainers: This issue has been triaged by a Pipedream employee user request

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@pipedream-component-development
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App

FE NXT -> ERP - PROD

Summary:

Blackbaud connection can't reconnect

Details:

Hi,
I've been using a Blackbaud API connection in my workflow since the beginning, and occasionally I get an email saying it's been disconnected, and I'm able to reconnect it after authorizing. Today it wouldn't let me re-authorize, and on the Blackbaud popup window I get an error saying 'This application has reached it's connection limit. Please contact the developer to let them know you are interested.'

I've tried removing it completely and re-adding, but I get the same error. Is this something that a Pipedream admin needs to fix? Or is it on my end?

Thanks!
Matt

Screenshots:

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@vunguyenhung
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Hi, we're actively working on resolving this issue. We'll let you know update as soon as possible

@vunguyenhung vunguyenhung added the triaged For maintainers: This issue has been triaged by a Pipedream employee label Apr 14, 2025
@vunguyenhung vunguyenhung changed the title FE NXT -> ERP - PROD BlackBaud connection issue Apr 14, 2025
@vunguyenhung
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Hi, in the mean time, could you try to use the app with ID: 51e29872-9a19-469a-b8fd-6f897cfecb57 instead? This is the new app with new connection limit.

We're working with Blackbaud team to increase the limit. Thanks 🙏

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Labels
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