[Components] servicenow

[pipedream-component-development]

servicenow

URLs

Webhook Sources

new-incident-instant

Description

Emit new event when a new incident is created in ServiceNow. Requires specifying the instance URL and authentication credentials. Optional filters include assignment group and incident priority.

new-change-request-instant

Description

Emit new event when a new change request is submitted in ServiceNow. Requires authentication and access to the change request table. Optional props: change type, requester user.

new-task-instant

Description

Emit new event when a new task (e.g., incident, change, problem) is created in ServiceNow. Requires selecting the task table and authentication. Optional filters include task state and assignment group.

Actions

create-incident

Description

Create a new incident in ServiceNow. Requires short description, caller, and category. Optional fields include assignment group, priority, and detailed description.

update-incident

Description

Update an existing incident in ServiceNow. Requires the incident sys_id and at least one field to update (e.g., state, priority, assigned-to).

create-change-request

Description

Create a new change request in ServiceNow. Requires short description, requested by, and change type. Optional fields include category, justification, and assignment group.