research_info.txt

• Information on the resort's policy for responding to customer feedback, such as a standard response template or guidelines for personalized responses.
• Examples of responses to positive feedback that maintain a professional yet friendly tone.
• Details on how to address the customer by name (e.g., John Doe) to make the response more personalized.
• Information on whether the resort has a loyalty program or rewards system to offer the customer.
• A list of potential next steps, such as inviting the customer to share their experience on social media or review platforms.