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config.yml.example
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# ==============================================
# Ticket Bot General Settings
# ==============================================
maxActiveTicketsPerUser: 1 # Maximum number of active tickets allowed per user
menuPlaceholder: 'Select a category to open a ticket.' # Placeholder text displayed in the select menu for opening tickets
ticketActivityCheckInterval: 2880 # Interval in minutes for checking the activity of tickets
# Roles with access to ticket channels
supportRoles:
- '111111111111111111' # Support role ID 1, allows users with this role to access ticket channels
- '111111111111111111' # Support role ID 2, allows users with this role to access ticket channels
closeTicketStaffOnly: false # If true, only staff members with specified roles can close tickets; otherwise, anyone can close tickets
enableTranscripts: true # Enable or disable the creation and sending of transcripts for closed tickets
enableClaimButton: true # Enable or disable the claim button that allows staff to claim tickets
enableTicketReason: true # Enable or disable the requirement for providing a reason when closing a ticket
enableNotifyTicketCreator: true # Enable or disable notifications to the ticket creator when their ticket is closed
enableTicketActivityCheck: true # Enable or disable checking the activity of tickets to determine if they are still active
# ================================
# Log channels
# ================================
logChannelId: '111111111111111111' # ID of the channel where general ticket logs (e.g., creation, closure) will be sent
transcriptLogsChannelId: '111111111111111111' # ID of the channel where transcripts of tickets will be logged
ticketCategoryId: '111111111111111111' # ID of the category under which new ticket channels will be created
ratingLogChannelId: '111111111111111111' # ID of the channel where ticket ratings will be logged
# ================================
# Ticket Category Settings
# ================================
# Define different categories of tickets here.
# Each category should have a unique identifier.
# Note: The Discord limit is 25 select menu options, but it's not advisable to use that many.
# Each type consumes 2 categories, and Discord's maximum is 50.
# Using too many types could exhaust your category options for regular Discord channels.
ticketCategories:
# Category 1
category1:
menuLabel: 'Category 1' # Label displayed in the select menu for this category
menuDescription: 'This category is for general inquiries and questions.' # Description explaining the purpose of this category in the menu
menuEmoji: '😀' # Emoji associated with this category (leave empty if none)
embedDescription: 'Welcome to Category 1! Feel free to ask any general questions or make inquiries here.' # Description shown in the embed for this category
# Category 2
category2:
menuLabel: 'Category 2' # Label displayed in the select menu for this category
menuDescription: 'Use this category for technical support and troubleshooting.' # Description explaining the purpose of this category in the menu
menuEmoji: '🔧' # Emoji associated with this category (leave empty if none)
embedDescription: 'Welcome to Category 2! Need technical support or facing any issues? Ask here.' # Description shown in the embed for this category
# Category 3
category3:
menuLabel: 'Category 3' # Label displayed in the select menu for this category
menuDescription: 'For billing-related inquiries and payment issues.' # Description explaining the purpose of this category in the menu
menuEmoji: '💳' # Emoji associated with this category (leave empty if none)
embedDescription: 'Welcome to Category 3! Have any questions or issues regarding billing or payments? Let us know.' # Description shown in the embed for this category
# ==============================================
# Embeds Locale
# ==============================================
embeds:
# Panel Embed
panelEmbed:
color: "#0099FF" # Color of the embed panel
title: "AikouTicket" # Title of the embed panel
description: "To create a support ticket, please select one of the options below based on the assistance you require." # Description shown in the embed panel
timestamp: true # Whether to include a timestamp in the embed
URL: "" # URL to be included in the embed (if any)
image: "https://cdn.discordapp.com/attachments/1109764526552915988/1136666715078533303/image.png?ex=6647695f&is=664617df&hm=ec6a3e7de621daf0813e7a70c6ec7b2c9741bad8450172d356f85f28273610b2&" # URL of the image to be displayed in the embed
thumbnail: "" # URL of the thumbnail to be displayed in the embed (if any)
footer:
text: "AikouTicket" # Footer text for the embed
iconURL: "" # URL of the footer icon (if any)
author:
name: "" # Author name for the embed
iconURL: "" # URL of the author icon (if any)
url: "" # URL associated with the author (if any)