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Still receiving "Invalid cloud password" after newest update in coorp. with tp link #775

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WxrthlessLiquid opened this issue Dec 17, 2024 · 7 comments
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@WxrthlessLiquid
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Description

After the famous update which should be the man in the camera-van (i don't know), I do still receive the error message which we all received before making the update. But, now there is some more text:
Invalid cloud password. Make sure you are entering the password for your cloud account and NOT the password which you created via the camera settings (unless they are the same). You need to enter password which you used with your email when signing into the Tapo app. Ensure you have Third-Party compatibility turned on in Tapo App (Me -> Tapo Lab -> Third-Party Compatibility - On).

What is causing the integration to still not work? After making the update of the integration i resarted home assistant. I delted it from HACS, then reinstalled it and tried again. Still no luck.

Thanks in advance. :-)

Reproduction Steps

When adding a Camera via Integration I get the error.

Expected behavior

Normally, it should accept my password, as I checked it multiple times by logging out from the tp link app, tp link website, trying to log in, the password must be right and so not the problem

If applicable, add error logs.

Screenshot 2024-12-17 130009

Device Firmware

1.1.15

Integration Version

6.0.0

Using stream component

Yes

Does camera work via official integrations?

Yes

Camera has all attributes filled out in developer tools

Yes

HASS Environment

HASSIO on Raspi

Search for similar issues

Yes

Additional information

image

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This issue was automatically closed because it matches a known FAQ solution.

Note: This action has been done automatically, owner is notified about this issue and if there is a need he will reopen.

@github-actions github-actions bot added the Duplicate This issue or pull request already exists label Dec 17, 2024
@WxrthlessLiquid
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So, I - in fact - didn't read the FAQs. I just needed to change the password, which now causes the integration to work again. :-)

@WxrthlessLiquid
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...ok, I was wrong. It helped at first. But then I remembered that the password I had chosen was breached, so I decided to change it again.

Thinking back, I realized: Wait, I initially set up the integration using the password I just switched to. Could that be why it’s working again now? But as I mentioned earlier, I still want to change it. However, the integration now refuses to accept the new password. When I switch back to the breached password, it works again.

This seems very odd. Are there any known issues related to password handling?

@JurajNyiri
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JurajNyiri commented Dec 17, 2024

As noted above, FAQ exists for a reason. Follow all steps in faq and your issue will be solved. There is nothing wrong with integration, but camera is not getting updates for your password. Following faq will resolve your problem.

@JurajNyiri
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If you do not want to force it just use whatever works for your camera right now. Camera will eventually get the new password (if it is connected to internet) and integration will ask for new password.

@WxrthlessLiquid
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If you do not want to force it just use whatever works for your camera right now. Camera will eventually get the new password (if it is connected to internet) and integration will ask for new password.

This is the problem. I only can get the camera set up to work, when having set the password which was breached. But it needs to be both entered while set up process in home assistant and also set up as password for tp link account.

Or do you mean, I should set it up like mentioned above, then, when everything is setten up, I should change the password and I should wait for the integration to give a warning or a command for re-setup/reconfiguration? I also already started to restart the camera, didn't help.

@JurajNyiri
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JurajNyiri commented Dec 17, 2024

Or do you mean, I should set it up like mentioned above, then, when everything is setten up, I should change the password and I should wait for the integration to give a warning or a command for re-setup/reconfiguration?

Yes.

Set your new password for tplink account. Add camera with whatever works, done.
When eventually camera gets password update integration will ask for it.

Or follow FAQ - completely.

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