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<head>
<title>Jagatveer Singh | Resume</title>
<link rel="stylesheet" type="text/css" href="css/resume.css">
<link href="css/bootstrap.min.css" rel="stylesheet" />
</head>
<body>
<div class="container">
<div class="row">
<div class="col-md-8 col-md-offset-2">
<header class="main row">
<div class="header">
<div class="col-md-6 col-sm-12">
<h1>Jagatveer Singh</h1>
<h3>CEO | Director Strategic Services | Tech Founder | Leader | DevOps | Blogger</h3>
</div>
<div class="col-md-6 col-sm-12">
<img class="photo img-responsive img-circle pull-right"
src="img/profile.jpg">
</div>
</div>
<div class="">
<div class="col-md-6 col-sm-12">
<dl class="contacts dl-horizontal">
<dt>Phone:</dt>
<dd>+91-9041088140</dd>
<dt>Email:</dt>
<dd>
<a href="mailto:jagatveer@hotmail.com">
jagatveer@hotmail.com
</a>
<!--
<a href="mailto:im@jagatveer.com">
im@jagatveer.com
</a>
//-->
</dd>
<dt>Website:</dt>
<dd>
<a href="https://jagatveer.github.io">
https://jagatveer.github.io
</a>
</dd>
</dl>
</div>
<div class="col-md-6 col-sm-12">
<ul class="networks list-unstyled text-right">
<li>
<a href="https://twitter.com/JagatvSingh">
twitter/JagatvSingh
</a>
</li>
<li>
<a href="https://medium.com/@jagatveer">
medium/@jagatveer
</a>
</li>
<li>
<a href="https://github.com/Jagatveer">
github/Jagatveer
</a>
</li>
<li>
<a href="https://www.linkedin.com/in/jagatveersingh">
linkedin/in/jagatveersingh
</a>
</li>
</ul>
</div>
</div>
</header>
<section class="row">
<header class="col-md-3">
<h3>About</h3>
</header>
<div class="col-md-9">
<h3></h3>
A passionate Leader, Strategist, Painter and Blogger.<br>
<br>I have about 15 years of experience (6 years International remote jobs). I started my career as a hardcore DevOps and grew into positions like CTO, Director of Strategy, and now a CEO as well.
<br>I have been working in a fast paced environment, on some really interesting projects and have held various positions during my career, during which I started many projects from scrtach and built them in to something good.
</div>
</section>
<section class="row skills">
<header class="col-md-3">
<h3>Featured Articles</h3>
</header>
<div class="col-md-9">
<div class="row skills">
<div class="col-md-6">
<ul>
<li>><a target="_blank" href="https://www.nclouds.com/blog/observability-devops/">Why observability is essential for DevOps teams</a></li>
<li><a target="_blank" href="https://www.nclouds.com/blog/what-is-gitops/">What is GitOps? Beyond the buzzword.</a></li>
<li><a target="_blank" href="https://www.nclouds.com/blog/amazon-workspaces-regulatory-compliance-security/">Working from home? How to integrate Amazon WorkSpaces into your AWS environment and maintain regulatory compliance and security.</a></li>
<li><a target="_blank" href="https://medium.com/devopslinks/the-cost-of-serverless-c3fa1f8fe96">The cost of serverless</a></li>
<li><a target="_blank" href="https://www.nclouds.com/blog/amazon-workspaces-regulatory-compliance-security/">Working from home? How to integrate Amazon WorkSpaces into your AWS environment and maintain regulatory compliance and security</a></li>
<li><a target="_blank" href="https://medium.com/@jagatveer/the-box-and-the-world-outside-1814619e6929">The Box, and the world outside</a></li>
<li><a target="_blank" href="https://medium.com/@jagatveer/why-i-made-it-to-cto-and-you-didnt-a3e7e548b8db">Why I made it to CTO and you didn’t</a></li>
<li><a target="_blank" href="https://medium.com/@jagatveer/time-poverty-and-results-economy-91518cdc0705">Time Poverty and Results Economy</a></li>
<li><a target="_blank" href="https://medium.com/@jagatveer/email-reply-an-opportunity-often-missed-b22957f9c63c">Email reply: An opportunity often missed</a></li>
<li><a target="_blank" href="https://medium.com/@jagatveer/90s-management-for-modern-day-employees-you-got-it-all-wrong-137a7b2e386a">90’s Management for modern day employees? You got it all wrong!!</a></li>
<li><a target="_blank" href="https://medium.com/@jagatveer/what-religion-has-given-us-in-real-3b39067602ca">What religion has given us in real</a></li>
</ul>
</div>
<div class="col-md-6">
<ul>
<li><a target="_blank" href="https://medium.com/@jagatveer/certified-or-market-approved-which-one-are-you-1d4646c15311">Certified or Market approved? Which one are you?</a></li>
<li><a target="_blank" href="https://medium.com/@jagatveer/pulling-an-article-out-of-thin-air-ef07f2c5d88d">Pulling an Article out of thin air</a></li>
<li><a target="_blank" href="https://medium.com/@jagatveer/leadership-through-empathy-culture-3a8d3528d42">Leadership through Empathy = Culture</a></li>
<li><a target="_blank" href="https://medium.com/@jagatveer/customer-success-for-project-based-software-companies-ce3226a2449e">Customer Success for Project-Based Software Companies</a></li>
<li><a target="_blank" href="https://medium.com/@jagatveer/is-bitcoin-a-way-out-after-rs-500-1000-notes-ban-5171efd0802f">Is Bitcoin a way out after Rs 500 & Rs1000 currency notes ban?</a></li>
</ul>
</div>
</div>
</div>
</section>
<section class="row skills">
<header class="col-md-3">
<h3>Skills</h3>
</header>
<div class="col-md-9">
<div class="row skills">
<div class="col-md-6">
<h4>Things I do</h4>
<ul>
<li>DevOps Veteran</li>
<li>Agile Coach</li>
<li>Customer Success methodologies</li>
<li>I write on <a href="https://medium.com/@jagatveer">Medium</a></li>
<li>Documentation fanatic</li>
<li>Expert infrastructure designs with compliances like HIPAA</li>
<li>Server infrastructure design(AWS/Azure)</li>
<li>Infrastructure automation and versioning as Code</li>
<li>Configuration automation</li>
<li>Microservices</li>
</ul>
</div>
</div>
</div>
</section>
<section class="row">
<header class="col-md-3">
<h3>Work Experience</h3>
</header>
<div class="col-md-9">
<div class="item">
<h3>Vazudev Corp.</h3>
<strong>Chief Executive Officer</strong>
<p class="sticky">Feb 2023 - present</p>
<p class="sticky">
<a href="https://www.vazu.dev/">https://www.vazu.dev/</a>
</p>
<p>Building a platform where AWS Partners can effortlessly manage all of their client's cloud accounts in a single platform, ensuring seamless operations and boosting client satisfaction.</p>
<ul>
<li>Lead the product strategy.</li>
<li>Work with AWS for Co-Selling solutions.</li>
<li>Coordinate with marketing team on GTM startegies for new and existing services.</li>
<li>Building and maintaining teams from multiple countries</li>
<li>Work with CSM team to help identify upselling opportunities.</li>
<li>Working on raising funds with multiple Venture firms.</li>
<li>Helping acquire fundings from AWS.</li>
<li>Continuous R&D for new technologies in market to help us with more automation to reduce work.</li>
</ul>
</div>
<div class="col-md-9">
<div class="item">
<h3>nClouds Inc.</h3>
<strong>Director Strategic Services</strong>
<p class="sticky">Dec 2021 - present</p>
<p class="sticky">
<a href="https://nclouds.com">https://nclouds.com</a>
</p>
<p>Working as the Director of Strategy to standardize practices and help turn them into services</p>
<ul>
<li>Lead the Pre-Sales Solutions architect team.</li>
<li>Create and own all SOW templates and approval workflows.</li>
<li>Work with AWS for new and ongoing competencies.</li>
<li>Coordinate with marketing team on GTM startegies for new and existing services.</li>
<li>Building and maintaining teams from multiple countries</li>
<li>Work with CSM team to help identify upselling opportunities.</li>
<li>Engage with customers pre-sales for solutions assistance and as DevOps face of the company.</li>
<li>Continuous R&D for new technologies in market to help us with more automation to reduce work.</li>
<li>Experienced working with Agile, scrum. Kanban and/or Continuous Delivery approaches and best practices, such as Continuous Integration, Infrastructure as Code etc.</li>
</ul>
</div>
</div>
<div class="col-md-9">
<div class="item">
<h3>nClouds Pvt Ltd</h3>
<strong>DevOps Ambassador | Team Lead</strong>
<p class="sticky">Sep 2019 - Dec 2021</p>
<p class="sticky">
<a href="https://nclouds.com">https://nclouds.com</a>
</p>
<p>Bringing my DevOps expertise to use again with a US company nClouds</p>
<ul>
<li>Work on the DevOps awareness through conferences, meetups and blogs</li>
<li>Finding gaps in different DevOps processes in the company and streamlining them.</li>
<li>Extensive experience in IaC through Hashicorp Terraform.</li>
<li>Continuously delivering new architecture using various technologies like Kubernetes, Docker Containers, Serverless, Fargate etc.</li>
<li>Maintaining internal IaC code repositories for standardization across company.</li>
<li>Continuous R&D for new technologies in market to help us with more automation to reduce work.</li>
<li>Facilitate problem solving and work with team to make them reality.</li>
<li>Help architecting AWS infrastructure as a Solution architect.</li>
<li>Experienced working with Agile, scrum. Kanban and/or Continuous Delivery approaches and best practices, such as Continuous Integration, Infrastructure as Code etc.</li>
</ul>
</div>
</div>
<div class="col-md-9">
<div class="item">
<h3>Applify Tech Pvt Ltd.</h3>
<strong>Chief Technology Officer</strong>
<p class="sticky">May 2018 - Feb 2019</p>
<p class="sticky">
<a href="http://applify.co">http://applify.co</a>
</p>
<p>I am a student of software craftsmanship. I plan things for future and work as a chief broomer to keep the dirt and blockers away</p>
<ul>
<li>Support and oversee building the best tech team in India by hiring people we all want to work and be friends with, with great technical knowledge, diversity of opinions and experiences.</li>
<li>Identify, compare, select and implement technology solutions to meet current and future needs for all our clients.</li>
<li>Finding gaps in different technical processes in the company and streamlining them.</li>
<li>Setting up best practices from ground up and enforcing Documentation.</li>
<li>Continuous R&D for new technologies in market to help us with more automation to reduce work.</li>
<li>Be the technical face of the organization</li>
<li>Steer projects to Success</li>
<li>Facilitate problem solving and work with a team to make them reality.</li>
<li>Leading a current team of 60 and growing it to 120 over next 18 months</li>
<li>Presenting and talking about your work at conferences, meetups.</li>
<li>Ensure there is a balance between technical innovation and what’s right for the client by considering appropriate technology choices and understanding the business vision and value.</li>
<li>Experienced working with Agile, Lean. Kanban and/or Continuous Delivery approaches and best practices, such as Continuous Integration, TDD, BDD, Infrastructure as Code etc.</li>
<li>Not a stranger to the Language of the Business.</li>
</ul>
</div>
</div>
<div class="col-md-9">
<div class="item">
<h3>Agile Chandigarh</h3>
<strong>Contributor</strong>
<p class="sticky">Feb 2018 - June 2018</p>
<p class="sticky">
<a href="https://www.agilechd.com/">https://www.agilechd.com/</a>
</p>
<p>INSPIRE 2018 is an annual conference of Agile Chandigarh – user group of Scrum Alliance. This event is the baby of a few self-motivated, passionate philanthropists from different companies of our own region. They share a common vision of building up a community who can work together for taking the agile mindset, culture and processes to practically to its real actual.</p>
</div>
</div>
<div class="col-md-9">
<div class="item">
<h3>SourceFuse Technologies Pvt Ltd.</h3>
<strong>Manager Agile Process and DevOps</strong>
<p class="sticky">Feb 2017 - May 2018</p>
<p class="sticky">
<a href="http://sourcefuse.com">http://sourcefuse.com</a>
</p>
<p>With my previous experience in Agile methodologies, I am now taking care of the Agile Processes with some Scrum and Kanban in place. I am also leading the DevOps processes.</p>
<ul>
<li>Finding gaps in different technical processes in the company and streamlining them.</li>
<li>Managing the infrastructures for some very sophisticated applications with different compliance constraints.</li>
<li>Setting up best practices from ground up and enforcing Documentation.</li>
<li>Writing Chef scripts and testing them using tools like Foodcritic, Rubocop, Guard, Vagrant and Kitchen.</li>
<li>Continuous R&D for new technologies in market to help us with more automation to reduce work.</li>
<li>Microservices</li>
</ul>
</div>
</div>
<div class="col-md-9">
<div class="item">
<h3>SourceFuse Technologies Pvt Ltd.</h3>
<strong>Senior Engineer - DevOps</strong>
<p class="sticky">March 2016 - Feb 2017</p>
<p class="sticky">
<a href="http://sourcefuse.com">http://sourcefuse.com</a>
</p>
<p>I have started DevOps operations and Infrastructure architecture from scratch here. My responsibility here is to build the DevOps from ground up and hence there are many changes and R&D. However, following should define my role in general for now</p>
<ul>
<li>Writing Chef scripts for different environment specific to different projects.</li>
<li>Writing Infrastructure as code using Terraform (Majorly on AWS).</li>
<li>Check different CI tools like Jenkins, TravisCi, CircleCI etc and put them where they can help best.</li>
<li>Setting up best practices from ground up and enforcing Documentation.</li>
<li>Testing all Chef scripts using tools like Foodcritic, Rubocop, Guard, Vagrant and Kitchen.</li>
<li>Continuous R&D for new technologies in market to help us with more automation to reduce work.</li>
</ul>
</div>
</div>
<div class="col-md-9">
<div class="item">
<h3>Kayako HelpDesk Pvt Ltd.</h3>
<strong>DevOps specialist</strong>
<p class="sticky">May 2014 to March 2016</p>
<p class="sticky">
<a href="https://kayako.com">https://kayako.com</a>
</p>
<p>It is a Help Desk company with offering world class customer service platform to client globally. I was the pilot batch of this process in my organization and kick started the DevOps operations with only two more team members.</p>
<ul>
<li>Writing Chef scripts to automate the overall server environment for the company.</li>
<li>Version controlling of AWS architecture using Terraform, which helps us deploy Code as Architecture.</li>
<li>Preparing complete documentation of everything we create/deploy on our architecture.</li>
<li>Handling major and minor server maintenances.</li>
<li>Writing shell scripts to automate tasks on server and as per developer’s requirements.</li>
<li>Handle all tasks/features/improvements on JIRA.</li>
<li>Working on server optimization and security.</li>
<li>Setup proper monitoring for the servers using Nagios, Munin, PagerDuty and NewRelic.</li>
<li>Testing all Chef scripts using tools like Foodcritic, Rubocop, Guard, Vagrant and Kitchen.</li>
<li>Continuous R&D for new technologies in market to help us with more automation to reduce work.</li>
</ul>
</div>
</div>
<div class="col-md-9">
<div class="item">
<h3>Kayako HelpDesk Pvt Ltd.</h3>
<strong>Team Leader(Services/Hosted Team)</strong>
<p class="sticky">October 2013 to May 2014</p>
<p class="sticky">
<a href="https://kayako.com">https://kayako.com</a>
</p>
<p>Fastest in the company to become a Team Leader. Also, the opening was for an Assistance Team Leader but after the interview I was promoted to a Team leader instead.</p>
<ul>
<li>Managing the Linux Administration team.</li>
<li>Handling the escalated issues.</li>
<li>Handling major and minor server maintenances.</li>
<li>Writing Chef and puppet scripts to automate server tasks.</li>
<li>Institute promotions and presentations for hiring ramp up.</li>
</ul>
</div>
</div>
<div class="col-md-9">
<div class="item">
<h3>Kayako Infotech Pvt Ltd.</h3>
<strong>Linux Administrator</strong>
<p class="sticky">Oct 2011 to Oct 2013</p>
<p class="sticky">
<a href="https://kayako.com">https://kayako.com</a>
</p>
<p>It was the first position held by me in Kayako.</p>
<ul>
<li>Managing hosted servers and providing Kayako help desk support for client end servers.</li>
<li>Adding new servers to the cluster and upgrades of clusters as directed by developers.</li>
<li>Working on the server optimization tasks and security.</li>
<li>Monitoring server alerts and resolve/delegate/escalate issues.</li>
<li>Resolve the tech support tickets and also assign tickets to team members.</li>
<li>Perform regular schedule maintenance of the servers and update the company’s public pages (Twitter/Forums/Wiki) with the necessary information or escalated issues.</li>
</ul>
</div>
</div>
<div class="col-md-9">
<div class="item">
<h3>GigaPros.com</h3>
<strong>Linux Support Executive L3</strong>
<p class="sticky">April 2011 to Oct 2011</p>
<p class="sticky">
<a href="https://www.gigapros.com">https://www.gigapros.com</a>
</p>
<p>GigaPros is a managed web hosting service provider in Jabalpur city of Madhya pradesh (India)</p>
<ul>
<li>Writing Shell scripts for specialty hosting of organization.</li>
<li>Creating VPS and management/troubleshooting.</li>
<li>Buying dedicated server, getting them ready, Management and troubleshooting.</li>
<li>Managing Team.</li>
<li>Monitoring server alerts and resolve/delegate/escalate issues.</li>
<li>Resolve the tech support tickets and also assign tickets to team members.</li>
<li>Do a Quality-Audit of yesterday's ticket responses for your shift's team members</li>
</ul>
</div>
</div>
<div class="col-md-9">
<div class="item">
<h3>HCL Technologies</h3>
<strong>Executive Logistics</strong>
<p class="sticky">September 2010 to March 2011</p>
<p class="sticky">
<a href="https://www.hcltech.com">https://www.hcltech.com</a>
</p>
<p>I was a part of the logistics process in the city of Chennai in Tamilnadu (India). We moved from the HCL Noida centre to Chennai to support these operations.</p>
<ul>
<li>Monitoring Orders.</li>
<li>Validating IOMS & CSMS orders.</li>
<li>Order Entry IOMS & CSMS orders Pricing.</li>
<li>Invoice Tracking.</li>
<li>Supply Chain Management.</li>
</ul>
</div>
</div>
</section>
<section class="row">
<header class="col-md-3">
<h3>LinkedIn Testimonials</h3>
</header>
<div class="col-md-9">
<ul>
<li><b><i>Rad Dougall</i>, Chief Executive Officer, Lumiserv, was with another company when working with Jagatveer at SourceFuse Technologies</b>
<br>
<p><i>"I had the privilege of meeting Jagatveer while we were hiring for a DevOps role at Lumiserv. We closed the position so I couldn't hire Jagatveer - so why this recommendation if we never worked together? I can tell you that he has a unique skill that is really valuable in tech... he thinks about things with an open and intelligent perspective. Not just how things affect him but the rest of the company, he thinks about how he communicates to different people (especially non-technical ones) and really cares about making a better company not just furthering his own interests. He's also really easy to get on with. Check out the article he wrote using part of our hiring process as the inspiration ... <a href="https://medium.com/@jagatveer/email-reply-an- opportunity-often-missed-b22957f9c63c#.7xbpe2a59">https://medium.com/@jagatveer/email-reply-an- opportunity-often-missed-b22957f9c63c#.7xbpe2a59 "</a></i></p>
</li>
<li><b><i>Tapas Ranjan</i>, CSM | Business Analyst | Functional Anchor, SourceFuse, Jagatveer was senior to Tapas but didn't manage directly</b>
<br>
<p><i>"Jagat as his name says it all, has a highly enthusiastic & vibrant personality, who loves to diversify his skills. He is always curious & interested to understand new things that he comes across in his work life. He is the go-to person for conflict resolution and problem solving.He is a well connected professional that always takes the time to support anyone in his network. Apart from his professional line of work,
Jagat is also great at event management & employee engagement activities. I would highly recommend him for any position, as he naturally rises to the occasion when presented with something he is passionate about."</i></p>
</li>
<li><b><i>Megha Taneja</i>, Senior Linux Administrator, Kayako, reported to Jagatveer at Kayako</b>
<br>
<p><i>"Jagatveer is a technical freak. He displays utmost professionalism while approaching even the simplest of tasks. He is a great asset for any organization."</i></p>
</li>
<li><b><i>Parminder Singh</i>, Technical Lead (BizOps), Kayako, worked with Jagatveer at Kayako Helpdesk Pvt Ltd</b>
<br>
<p><i>"Jagat is very passionate about his work. He dig into details for every problem, task given to him because of his strong technical skills. He was easily approachable while we worked together. It was pleasure working with you. I wish you best of luck for your future."</i></p>
</li>
<li><b><i>Rajiv Sharma</i>, Sales Manager, Kayako, worked with Jagatveer at Kayako Helpdesk Pvt Ltd</b>
<br>
<p><i>"Jagatveer is an easy guy to work with and very competent at what he does. I have worked with him on different occasions and always got my issues resolved. I am sure Jagatveer will be an asset to any company he moves to."</i></p>
</li>
<li><b><i>Sahil Sehgal</i>, Ops Engineer, Kayako helpdesk pvt. Ltd., worked directly with Jagatveer at Kayako Helpdesk Pvt Ltd</b>
<br>
<p><i>"Jagatveer is very professional and helping while working with his colleagues. It has always been very helpful and knowledgeable working with him. All the best to him for the future."</i></p>
</li>
</ul>
</div>
</section>
<section class="row skills">
<header class="col-md-3">
<h3>AWS Certifications</h3>
</header>
<div class="col-md-9">
<div class="row skills">
<div class="col-md-6">
<ul>
<style>
.flex-container {
display: flex;
background-color: rgba(30, 143, 255, 0);
}
.flex-container > div {
background-color: #f1f1f1;
margin: 10px;
padding: 20px;
font-size: 30px;
}
</style>
</head>
<div class="flex-container">
<div><img src="img/aws-certified-solutions-architect-professional.png" alt="AWS Solutions Architect Professional"></div>
<div><img src="img/aws-certified-solutions-architect-associate.png" alt="AWS Solutions Architect Associate"></div>
<div><img src="img/aws-certified-cloud-practitioner.png" alt="AWS Solutions Architect Professional"></div>
</div>
</ul>
</div>
</div>
</div>
</section>
<section class="row">
<header class="col-md-3">
<h3>Education</h3>
</header>
<div class="col-md-9">
<div>
<h3>Sikkim Manipal University, India</h3>
<p class="sticky">BCA (Bachelor of computer applications)</p>
<p class="sticky">2010</p>
</div>
</div>
<div class="col-md-9">
<div>
<h3>K R Education Centre</h3>
<p class="sticky">Intermediate (XII)</p>
<p class="sticky">2004 - 2005</p>
</div>
</div>
<div class="col-md-9">
<div>
<h3>K R Education Centre</h3>
<p class="sticky">High School (X)</p>
<p class="sticky">2002 - 2003</p>
</div>
</div>
</section>
<section class="row">
<header class="col-md-3">
<h3>Interests</h3>
</header>
<div class="col-md-9">
<ul>
<li>Travelling</li>
<li>Reading & writing</li>
<li>Movies</li>
</ul>
</div>
</section>
</div>
</body>