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faq.html
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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
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<title>DC18 - FAQs</title>
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<div class="contentbody">
<h1>FAQs</h1>
<div class="textfull">
<h6>GENERAL</h6>
<button class="accordion">How do I collect my tickets or wristbands?</button>
<div class="panel">
<p>You should receive a confirmation email from Eventbrite with your tickets attached. Please print out your ticket or download it onto your phone. Bring your ticket along with your photo ID to the venue box office onsite at The Garden Resort, you will be then given wristbands.</p>
</div>
<button class="accordion">My tickets have not arrived, where are they?</button>
<div class="panel">
<p>We do not post tickets. You should receive a confirmation email from Eventbrite with your tickets attached. Please print out your ticket or download it onto your phone. If you haven’t received an Eventbrite confirmation please email <a href="mailto:croatia@defected.com" target="_blank">croatia@defected.com</a></p>
</div>
<button class="accordion">do I need photo ID?</button>
<div class="panel">
<p>Yes, each ticket holder will be asked to show photo ID when collecting wristbands at the venue box office.</p>
</div>
<button class="accordion">What time does the box office at The Garden Resort open/close?</button>
<div class="panel">
<p>The box office opens each day at 12pm and closes at 12am.</p>
</div>
<button class="accordion">Can my friend collect my tickets from the onsite box office?</button>
<div class="panel">
<p>No, all festival goers must collect their ticket in person with photo ID. Please ensure that all bookings made with multiple attendees have the correct details of each attendee so that they can collect them individually. Name changes can be made by logging in to your Eventbrite account and following the instructions on how to change a name.</p>
</div>
<button class="accordion">I booked tickets for friends/family and my name is printed on all the tickets. Will my friends and family still be able to get into the festival?</button>
<div class="panel">
<p>You will need to change the name on each of the tickets. You can do this by logging into your Eventbrite account and following the instructions on how to change a name.</p>
</div>
<button class="accordion">Are the boat parties included in the ticket price?</button>
<div class="panel">
<p>No – tickets for these are sold separately. Boat Party tickets will be announced closer to the festival. Follow us on Facebook, Instagram and Twitter to keep updated.</p>
</div>
<button class="accordion">I can’t go anymore – can I get a refund?</button>
<div class="panel">
<p>Unfortunately not. However, you can pass the ticket onto a friend. Name changes can be made by logging in to your Eventbrite account and following the instructions on how to change a name.</p>
</div>
<button class="accordion">I can’t go anymore - can I sell my tickets?</button>
<div class="panel">
<p>You can pass the ticket onto a friend. Name changes can be made by logging in to your Eventbrite account and following the instructions on how to change a name.</p>
</div>
<button class="accordion">I have ordered more than one ticket, but I can only seem to print 1 ticket. Will the bar code confirm the correct number of tickets that i have purchased?</button>
<div class="panel">
<p>Once you have booked your ticket(s) on Eventbrite, you should receive an email confirmation containing an attachment for each ticket that you booked. If you haven’t received an Eventbrite confirmation please email <a href="mailto:croatia@defected.com" target="_blank">croatia@defected.com</a></p>
</div>
<button class="accordion">I have a wristband for a boat party, but not for the main festival. Will I be allowed into the boat party?</button>
<div class="panel">
<p>No, you will need a ticket to the main festival before you are able to attend one of the boat parties or after parties.</p>
</div>
<button class="accordion">I cannot print my ticket. Can I bring my ticket on my phone?</button>
<div class="panel">
<p>Yes, but please ensure you have downloaded the ticket onto your phone so that the barcode can be scanned. You will also need to bring photo ID.</p>
</div>
<button class="accordion">Can I use the Eventbrite barcode on my phone to enter the festival, boat party or evening events?</button>
<div class="panel">
<p>Please take your Eventbrite ticket to the box office when you arrive. You can either print your ticket or download it onto your phone. Your ticket will then be exchanged for a wristband. Don’t forget you will also need photo ID.</p>
</div>
<button class="accordion">I purchased tickets for the wrong event, can I exchange my tickets?</button>
<div class="panel">
<p>Please email us and we’ll do our best to help <a href="mailto:croatia@defected.com" target="_blank">croatia@defected.com</a></p>
</div>
<button class="accordion">I don’t arrive until after the garden resort box office closes. Can I buy tickets on the door at Barbarella’s?</button>
<div class="panel">
<p>Yes, the box office at Barbarella's is open from midnight to 4am.</p>
</div>
<button class="accordion">I’m not staying at the garden resort. Can I leave the festival and return later?</button>
<div class="panel">
<p>Yes, but please make sure you have your wristband on you at all times, as this will enable you to regain entry to the festival.</p>
</div>
<button class="accordion">What else is there to do in Tisno area?</button>
<div class="panel">
<p>There should be plenty going on at the festival to keep you entertained, but if you’re in need of some further culture, head over to <a href="http://www.tisno.hr" target="_blank">Tisno’s tourist site here</a></p>
</div>
<button class="accordion">What is the policy on drugs?</button>
<div class="panel">
<p>Recreational drugs are as illegal in Croatia as they are in most places around the world and their use will be looked upon very seriously by the Croatian Police.</p>
</div>
<h6>LINE UP</h6>
<button class="accordion">Where can I find the line up for the festival, after parties and boat parties?</button>
<div class="panel">
<p>We’ll be announcing the line-up closer to the festival. Follow us on Facebook, Instagram and Twitter to keep updated.</p>
</div>
<h6>BOAT PARTIES</h6>
<button class="accordion">Are the boat parties included in the ticket price?</button>
<div class="panel">
<p>No – tickets for these are sold separately. Tickets for boat parties will be announced closer to the festival. Follow us on Facebook, Instagram and Twitter to keep updated.</p>
</div>
<button class="accordion">I have tickets to a boat party but the time of the boat party has changed. Can I get a refund?</button>
<div class="panel">
<p>Please email us and we’ll do our best to help <a href="mailto:croatia@defected.com" target="_blank">croatia@defected.com</a></p>
</div>
<button class="accordion">I have tickets to a boat party but want to exchange them for one of the other boat parties. How can I do this?</button>
<div class="panel">
<p>Please email us and we’ll do our best to help <a href="mailto:croatia@defected.com" target="_blank">croatia@defected.com</a></p>
</div>
<button class="accordion">I booked tickets for two events on the same day. Will the events clash?</button>
<div class="panel">
<p>As we have so many events to choose from, it is unfortunate that some events will clash. We’ll be announcing the line-up closer to the festival. Follow us on Facebook, Instagram and Twitter to keep updated.</p>
</div>
<button class="accordion">Can I buy tickets to a boat party if I don’t have a ticket to the festival?</button>
<div class="panel">
<p>No, you will need to purchase tickets to the festival in order to attend the boat parties and after parties.</p>
</div>
<h6>ONSITE AT THE GARDEN RESORT</h6>
<button class="accordion">Where is the lost property held?</button>
<div class="panel">
<p>In the ‘main reception’ for the apartments or the ‘info point’ of The Garden Resort.</p>
</div>
<button class="accordion">Where is the closest ATM?</button>
<div class="panel">
<p>There is an ATM machine on the festival site, in the main reception area of the apartments. In addition there are 8 other ATMs in the centre of Tisno, which is about a 10-15 minute walk from The Garden Tisno.</p>
</div>
<button class="accordion">What is the price of drinks on the site?</button>
<div class="panel">
<p>The bars have not fixed their prices for this season yet, but last year a 1/2 litre of draught beer was 35 kn and cocktails 50 kn – 70 kn. Wines, spirits and soft drinks are of course available too.</p>
</div>
<button class="accordion">Do the bars & shops on site at The Garden Resort accept credit and debit cards?</button>
<div class="panel">
<p>Yes, the only cards not accepted are American Express and Diners Club Card.</p>
</div>
<button class="accordion">Are there any public showers or changing facilities at garden resort that festival ticket holders can use?</button>
<div class="panel">
<p>Private changing facilities are reserved for the use of Campers and Glampers. However, there is an open air shower on the beach and a public toilet for general use.</p>
</div>
<h6>EATING & DRNKING</h6>
<button class="accordion">Where is there to eat?</button>
<div class="panel">
<p>Onsite at The Garden Resort there is the trattoria Magnolia which is open from breakfast till late and also wraps and sandwiches at the beach food area. In Tisno village there are lots of konobas to choose from, serving a selection of local and international cuisine.</p>
</div>
<button class="accordion">Can we bring our own food and drink onto the site and boat parties?</button>
<div class="panel">
<p>No, you can’t, but there are plenty of bars selling cocktails, beers, wines and soft drinks and also food is available too.</p>
</div>
<h6>ACCOMMODATION</h6>
<button class="accordion">I'm coming to Tisno and plan on buying tickets for the festival at the box office. Is onsite accommodation still available?</button>
<div class="panel">
<p>For onsite accommodation (apartments, airstreams & glamping) please check the Garden Resort Tisno website<br>
<a href="http://www.thegarden.hr/the-garden-resort" target="_blank">www.thegarden.hr/the-garden-resort</a></p>
</div>
<button class="accordion">I can’t find any suitable accommodation. Can you help suggest somewhere close to the festival?</button>
<div class="panel">
<p>In the first instance please try the Garden Resort website for Apartments, Airstreams & Glamping.<br>
<br>
<a href="http://www.thegarden.hr/the-garden-resort" target="_blank">www.thegarden.hr/the-garden-resort</a><br>
<br>
You will also find a good selection of Hotels, B&Bs, Speciality Lodging & Holiday Rentals on Trip Advisor or Air BnB<br>
<br>
<a href="http://www.tripadvisor.co.uk" target="_blank">www.tripadvisor.co.uk</a><br>
<a href="http://www.airbnb.co.uk" target="_blank">www.airbnb.co.uk</a></p>
</div>
<h6>TRAVEL</h6>
<button class="accordion">I’m not staying close to the festival – is there a late night taxi service?</button>
<div class="panel">
<p>Metered taxis can be found at the entrance to the festival site in the main car park.</p>
</div>
<button class="accordion">Can I hire a car?</button>
<div class="panel">
<p>Yes, so long as you are over 21 years old and have held a licence for minimum of 1 year.</p>
</div>
<button class="accordion">What is the train and bus service like in Croatia?</button>
<div class="panel">
<p>Basically, forget trains! The buses are altogether quicker, cheaper and connect all cities with a regular service. You can buy tickets on board the bus, but you should get a receipt. Longer journeys have service stops included in the travel time.</p>
</div>
<button class="accordion">Do you have any travel advice for getting to Croatia?</button>
<div class="panel">
<p><strong>By Air:</strong><br>
The nearest airports to the village of Tisno are Zadar (45 mins), Split (90 mins) or Zagreb (4 hrs). Other airport options in Croatia are Dubrovnik, Rijeka or Pula.<br>
<br>
Try Skyscanner to compare millions of flights to find you the cheapest deal.<br>
<br>
<strong>By Bus:</strong><br>
Please check out <a href="http://www.autobusni-kolodvor.com" target="_blank">www.autobusni-kolodvor.com</a> or <a href="http://www.buscroatia.com" target="_blank">www.buscroatia.com</a> for prices and timetables.<br>
<br>
Different bus operators may run on the same routes, so always check prices before you book.<br>
<br>
<strong>Car Rental:</strong><br>
So long as you are over 21 years old and have held a licence for minimum of 1 year you can hire a car.<br>
<br>
Argus Car Hire & Uni Rent both offer car hire in Croatia.<br>
<a href="http://www.arguscarhire.com" target="_blank">www.arguscarhire.com</a><br>
<a href="http://www.uni-rent.net" target="_blank">www.uni-rent.net</a></p>
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<p>Can't find an answer to your question above? No problem, email us at <a href="mailto:croatia@defected.com">croatia@defected.com</a> and we'll get back to you.</p>
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