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Resurface Device Agent installation instructions on inactive remote instance page #5104

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joepavitt opened this issue Feb 11, 2025 · 6 comments · Fixed by #5106
Closed

Resurface Device Agent installation instructions on inactive remote instance page #5104

joepavitt opened this issue Feb 11, 2025 · 6 comments · Fixed by #5106
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area:frontend For any issues that require work in the frontend/UI size:S - 2 Sizing estimation point
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@joepavitt
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We lose our highest-intent new Free users between where they register a device and install the device agent, steps 4 and 5 here:

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We could improve conversion at this step by catching users who register a device and open it, but haven't connected to the device agent yet.

On this page, let's display a large, bright CTA that says Connect, under the "Agent Version" line. Provide the same documentation as what is provided in the current Free onboarding tour.

Around 9:26 the user continues to come to the remote instance page for an instance that has been registered but not connected to the device agent. The user has by this time repeatedly closed our of instructions we have provided, including for installing the device agent. Many users exhibit this behavior, and this task will help us smooth friction where they seem to end up.

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@joepavitt joepavitt self-assigned this Feb 11, 2025
@joepavitt joepavitt added this to the 2.14 milestone Feb 11, 2025
@joepavitt joepavitt added area:frontend For any issues that require work in the frontend/UI size:XS - 1 Sizing estimation point labels Feb 11, 2025
@joepavitt
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Agreed with @gstout52 that I'll put this in for Thursday's release. Will be a new "Connect" button that re-displays the one time passcode dialog, etc.

@gstout52
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Consider adding an 'alert' color to never-connected remote instances on the Applications page, so users can see at a glance that their remote instance setup is incomplete.

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@joepavitt
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Not sure which way to go in term how "alert" level here:

Image Image

@joepavitt
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The red does stand out more, but it's also not a "warning"/dangerous action to take, so that makes me waver to the secondary styling

@gstout52
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Yeah, let's not go with the red. What if we add a pointer to it, similar to a one-step product tour?

@joepavitt
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What if we add a pointer to it, similar to a one-step product tour?

Logically this is tricky, may be a valid for a team to have created a device and not connected it yet. I'm using the "last seen" status to render this atm

@joepavitt joepavitt moved this to Review in 🛠 Development Feb 12, 2025
@joepavitt joepavitt added size:S - 2 Sizing estimation point and removed size:XS - 1 Sizing estimation point labels Feb 12, 2025
@github-project-automation github-project-automation bot moved this from Review to Done in 🛠 Development Feb 12, 2025
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area:frontend For any issues that require work in the frontend/UI size:S - 2 Sizing estimation point
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Status: Closed / Done
Status: Done
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