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systemrequirements.html
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<!DOCTYPE html>
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<title>System requirements | Canyon Ranch</title>
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<h1>Weight Loss That Works</h1>
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<header><h1>System requirements</h1></header>
<article>
<p>You must have a webcam, speakers and microphone to conduct video coaching sessions. And, like any software, our video chat technology can only run (and run its best) on computers that meet certain system requirements. Please review these in advance of signing up to make sure your system is compatible. Tablet compatibility coming soon!</p>
<hr>
<h2>Your computer</h2>
<h4>Processor</h4>
<p><strong>Minimum:</strong><br>Intel<sup>®</sup> Core<sup>™</sup> i3 or equivalent AMD processor</p>
<p><strong>Recommended:</strong><br>Intel<sup>®</sup> Core<sup>™</sup> i5 or equivalent with an automatic burst of speed when needed from Intel<sup>®</sup> Turbo Boost Technology 2.0; 3rd Gen Intel<sup>®</sup> Core<sup>™</sup> i73770 (Quad Core, 3.40GHz, 8MB w/HD4000 Graphics)</p>
<p>Single-core machine: CPU speed greater than 3.0 GHz</p>
<p>Dual-core or tri-core machine: CPU speed greater than 2.5 GHz</p>
<p>Quad-core machine: CPU speed greater than 1GHz</p>
<p>For higher video resolutions and higher frame rates, a more powerful processor is recommended.</p>
<p>An Atom or Celeron processor is <ins>not</ins> recommended.</p>
<table class="full">
<tr>
<th><h4>Video card</h4></th>
<th><h4>Memory</h4></th>
<th><h4>Hard Drive</h4></th>
</tr>
<tr>
<td>
<p><strong>Minimum:</strong><br>Intel(R) HD Graphics or equivalent</p>
</td>
<td>
<p><strong>Minimum:</strong><br>4GB</p>
</td>
<td>
<p><strong>Recommended:</strong><br>40GB (Not mandatory)</p>
</td>
</tr>
<tr>
<td>
<p><strong>Recommended:</strong><br>Integrated Graphics with 2GB VRAM</p>
</td>
<td>
<p><strong>Recommended:</strong><br>8GB</p>
</td>
<td> </td>
</tr>
</table>
<h4>Webcam</h4>
<p>You will need a high-quality webcam; we recommend the Logitech Pro range of webcams. We encourage you to sit in well-lit space during video sessions, as insufficient lighting may result in blacked-out or low video quality.</p>
<h4>Microphone & Speakers</h4>
<p>A good microphone yields a high-fidelity audio experience. Apple iMac and Macbook microphones, as well as most mobile microphones, have built-in echo cancellation abilities. When using a headset, make sure the mic is close to your mouth and that the headset mic is selected from the settings within the live video screen (click the gear icon in the live session window to adjust).</p>
<h2>your internet connection</h2>
<p><strong>Network Requirements:</strong><br>Minimum: 2Mbps download 2Mbps upload speed<br>Recommended: 8 Mbps upload speed and 6 Mbps download speed or higher<br>(You can test your connection at <a href="http://www.speedtest.net" target="_blank">www.speedtest.net</a>.)</p>
<p>A round trip time (ping) of less than 300 milliseconds is required for a natural experience.</p>
<h2>Supported Browsers</h2>
<table class="border-h">
<tr>
<th>Operating</th>
<th>System Browser</th>
</tr>
<tr>
<th>Mac 10.8.x</th>
<td>Google Chrome 33.0.1750.152 (recommended)<br>Safari (Apple) 6.0.x<br>Mozilla Firefox 28.0.x</td>
</tr>
<tr>
<th>Windows 8</th>
<td>Google Chrome 33.0.1750.152 (recommended)<br>Internet Explorer 11 32 bit<br>Internet Explorer 11 64 bit<br>Internet Explorer 10 32 bit<br>Mozilla Firefox 28.0.x</td>
</tr>
<tr>
<th class="nopadding-bottom">Windows 7</th>
<td class="nopadding-bottom">Google Chrome 33.0.1750.152 (recommended)<br>Internet Explorer 11 32 bit<br>Internet Explorer 11 64 bit<br>Internet Explorer 10 32 bit<br>Mozilla Firefox 28.0.x</td>
</tr>
<tr>
<td class="nopadding-top"> </td>
<td class="nopadding-top noborder"><small>iPads, iPhones and other tablets and smartphone devices<br>are not yet supported.</small></td>
</tr>
</table>
<h2>Other specifications</h2>
<p>Please uninstall or do not use setup auto-start for other applications on the desktop that use audio and video streaming.</p>
<p>Some examples of such applications are:</p>
<ul class="nomargin nolist">
<li class="nomargin nolist">Skype</li>
<li class="nomargin nolist">LifeCam Studio</li>
<li class="nomargin nolist">join.me</li>
</ul>
<h2>Important Information About Use<br>in Commercial Environments</h2>
<div class="fontlight">
<p><strong>Video and Audio Sessions</strong><br>Video is provided over random local ports that include both TCP and UDP. In general, to use audio and video functionality, your computer needs to be able to communicate with following remote ports:</p>
<ul class="nomargin nolist">
<li class="nomargin nolist">UDP 540 – audio streaming</li>
<li class="nomargin nolist">UDP 541 – video streaming</li>
<li class="nomargin nolist">TCP 443 – A/V streaming, HTTPS fallback communication, used when default<br>UDP streaming fails</li>
</ul>
<p><strong>Proxies</strong><br>The HealthFleet plugin (which you are prompted to install when you log on to your dashboard) uses the Web Proxy information configured in a browser to access its remote services.</p>
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