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site_name: ''
site_description: Documentation for Cognigy software products
site_author: Cognigy
copyright: Copyright © 2025 <a href="https://www.cognigy.com/">Cognigy</a>
site_url: https://docs.cognigy.com/
repo_url: https://github.com/Cognigy/Documentation/
repo_name: cognigy/documentation
nav:
- AI:
- index.md
- 👋 Overview:
- ai/overview/about-cognigy-ai.md
- ai/overview/ai-workforce.md
- ai/overview/key-features.md
- Getting Started:
- ai/overview/getting-started-with-digital-agent.md
- ai/overview/getting-started-with-voice-agent.md
- User Interface:
- ai/overview/user-interface/main-page.md
- ai/overview/user-interface/project-page.md
- ai/overview/user-interface/resource-pages.md
- ai/glossary.md
- 🛠️ Build:
- ai/build/projects.md
- Flows:
- ai/build/flows/overview.md
- ai/build/flows/editor.md
- Nodes:
- ai/build/nodes/overview.md
- ai/build/nodes/node-search.md
- ai/build/nodes/channels.md
- Node Reference:
- ai/build/node-reference/overview.md
- Basic:
- ai/build/node-reference/basic/overview.md
- ai/build/node-reference/basic/say.md
- ai/build/node-reference/basic/question.md
- ai/build/node-reference/basic/optional-question.md
- ai/build/node-reference/basic/send-text.md
- ai/build/node-reference/basic/debug-message.md
- Code:
- ai/build/node-reference/basic/code/overview.md
- ai/build/node-reference/basic/code/actions.md
- ai/build/node-reference/basic/code/modules.md
- ai/build/node-reference/basic/code/channel-output.md
- ai/build/node-reference/basic/code/ai-default-channel-formats.md
- ai/build/node-reference/basic/code/analytics-data.md
- Logic:
- ai/build/node-reference/logic/overview.md
- ai/build/node-reference/logic/add-to-context.md
- ai/build/node-reference/logic/execute-flow.md
- ai/build/node-reference/logic/go-to.md
- ai/build/node-reference/logic/if.md
- ai/build/node-reference/logic/interval.md
- ai/build/node-reference/logic/lookup.md
- ai/build/node-reference/logic/once.md
- ai/build/node-reference/logic/remove-from-context.md
- ai/build/node-reference/logic/reset-state.md
- ai/build/node-reference/logic/set-state.md
- ai/build/node-reference/logic/sleep.md
- ai/build/node-reference/logic/stop-and-return.md
- ai/build/node-reference/logic/switch-locale.md
- ai/build/node-reference/logic/think.md
- ai/build/node-reference/logic/wait-for-input.md
- Voice:
- ai/build/node-reference/voice/overview.md
- Generic Voice Nodes:
- ai/build/node-reference/voice/generic/overview.md
- ai/build/node-reference/voice/generic/barge-in-config.md
- ai/build/node-reference/voice/generic/continuous-asr-config.md
- ai/build/node-reference/voice/generic/dtmf-collect-config.md
- ai/build/node-reference/voice/generic/hang-up.md
- ai/build/node-reference/voice/generic/mute-speech-input.md
- ai/build/node-reference/voice/generic/play-url.md
- ai/build/node-reference/voice/generic/send-metadata.md
- ai/build/node-reference/voice/generic/session-speech-parameters-config.md
- ai/build/node-reference/voice/generic/transfer.md
- ai/build/node-reference/voice/generic/user-input-timeout-config.md
- Voice Gateway:
- ai/build/node-reference/voice/voice-gateway/overview.md
- ai/build/node-reference/voice/voice-gateway/call-recording.md
- ai/build/node-reference/voice/voice-gateway/dtmf.md
- ai/build/node-reference/voice/voice-gateway/hangup.md
- ai/build/node-reference/voice/voice-gateway/mute-speech-input.md
- ai/build/node-reference/voice/voice-gateway/parameter-details.md
- ai/build/node-reference/voice/voice-gateway/play.md
- ai/build/node-reference/voice/voice-gateway/send-metadata.md
- ai/build/node-reference/voice/voice-gateway/set-session-config.md
- ai/build/node-reference/voice/voice-gateway/transfer.md
- AudioCodes:
- ai/build/node-reference/voice/audiocodes/overview.md
- ai/build/node-reference/voice/audiocodes/call-recording.md
- ai/build/node-reference/voice/audiocodes/hangup.md
- ai/build/node-reference/voice/audiocodes/play-url.md
- ai/build/node-reference/voice/audiocodes/send-meta-data.md
- ai/build/node-reference/voice/audiocodes/send-message.md
- ai/build/node-reference/voice/audiocodes/set-session-params.md
- ai/build/node-reference/voice/audiocodes/transfer-vg.md
- Analytics:
- ai/build/node-reference/analytics/overview.md
- ai/build/node-reference/analytics/activate-profile.md
- ai/build/node-reference/analytics/add-memory.md
- ai/build/node-reference/analytics/blind-mode.md
- ai/build/node-reference/analytics/complete-task.md
- ai/build/node-reference/analytics/deactivate-profile.md
- ai/build/node-reference/analytics/delete-profile.md
- ai/build/node-reference/analytics/merge-profile.md
- ai/build/node-reference/analytics/overwrite-analytics.md
- ai/build/node-reference/analytics/request-rating.md
- ai/build/node-reference/analytics/track-goal.md
- ai/build/node-reference/analytics/set-rating.md
- ai/build/node-reference/analytics/update-profile.md
- Service:
- ai/build/node-reference/service/overview.md
- ai/build/node-reference/service/add-transcript-steps.md
- ai/build/node-reference/service/check-agent-availability.md
- ai/build/node-reference/service/close-handover.md
- ai/build/node-reference/service/get-transcript.md
- ai/build/node-reference/service/gpt-conversation.md
- ai/build/node-reference/service/handover-to-agent.md
- ai/build/node-reference/service/http-request.md
- ai/build/node-reference/service/llm-prompt.md
- ai/build/node-reference/service/mongo-db.md
- ai/build/node-reference/service/ms-sql.md
- ai/build/node-reference/service/set-handover-inactivity.md
- ai/build/node-reference/service/trigger-function.md
- AI:
- ai/build/node-reference/ai/overview.md
- ai/build/node-reference/ai/add-lexicon-keyphrase.md
- ai/build/node-reference/ai/ai-agent.md
- ai/build/node-reference/ai/ai-agent-handover.md
- ai/build/node-reference/ai/clean-text.md
- ai/build/node-reference/ai/copy-slots-to-context.md
- ai/build/node-reference/ai/disable-slot-fillers.md
- ai/build/node-reference/ai/enable-slot-fillers.md
- ai/build/node-reference/ai/execute-cognigy-nlu.md
- ai/build/node-reference/ai/fuzzy-search.md
- ai/build/node-reference/ai/match-pattern.md
- ai/build/node-reference/ai/regex-slot-filler.md
- ai/build/node-reference/ai/resolve-tool-action.md
- Data:
- ai/build/node-reference/data/overview.md
- ai/build/node-reference/data/datepicker.md
- ai/build/node-reference/data/send-smtp-email.md
- ai/build/node-reference/data/email-notification.md
- AI Copilot:
- ai/build/node-reference/ai-copilot/overview.md
- ai/build/node-reference/ai-copilot/set-adaptive-card-tile.md
- ai/build/node-reference/ai-copilot/set-html-tile.md
- ai/build/node-reference/ai-copilot/set-iframe-tile.md
- ai/build/node-reference/ai-copilot/identity-tile.md
- ai/build/node-reference/ai-copilot/knowledge-tile.md
- ai/build/node-reference/ai-copilot/next-action-tile.md
- ai/build/node-reference/ai-copilot/send-data.md
- ai/build/node-reference/ai-copilot/sentiment-tile.md
- ai/build/node-reference/ai-copilot/set-grid.md
- ai/build/node-reference/ai-copilot/transcript-tile.md
- xApps:
- ai/build/node-reference/xApp/overview.md
- ai/build/node-reference/xApp/init-xApp-session.md
- ai/build/node-reference/xApp/get-xApp-session-PIN.md
- ai/build/node-reference/xApp/set-AdaptiveCard-xApp-state.md
- ai/build/node-reference/xApp/set-html-xApp-state.md
- Other Nodes:
- ai/build/node-reference/other-nodes/overview.md
- ai/build/node-reference/other-nodes/knowledge-search.md
- ai/build/node-reference/other-nodes/llm-entity-extract.md
- ai/build/node-reference/other-nodes/log-message.md
- ai/build/node-reference/other-nodes/search-extract-output.md
- ai/build/node-reference/other-nodes/set-translation.md
- ai/build/cognigy-script.md
- ai/build/tokens.md
- Translation and Localization:
- ai/build/translation-and-localization/auto-translation.md
- ai/build/translation-and-localization/real-time-translation.md
- ai/build/translation-and-localization/localization.md
- ai/build/connections.md
- ai/build/extensions.md
- ai/build/packages.md
- ai/build/functions.md
- ✨ Empower:
- Agentic AI:
- ai/empower/agentic-ai/overview.md
- ai/empower/agentic-ai/getting-started.md
- ai/empower/agentic-ai/manage-ai-agents.md
- Natural Language Understanding:
- ai/empower/nlu/overview.md
- Intents:
- ai/empower/nlu/intents/ml-intents.md
- ai/empower/nlu/intents/annotations.md
- ai/empower/nlu/intents/conditions.md
- ai/empower/nlu/intents/intent-analyzer.md
- ai/empower/nlu/intents/intent-hierarchy.md
- ai/empower/nlu/intents/intent-mapping-priority.md
- ai/empower/nlu/intents/intent-upload-download.md
- ai/empower/nlu/intents/reject-intents.md
- ai/empower/nlu/intents/rule-intents.md
- ai/empower/nlu/intents/trigger-intent.md
- ai/empower/nlu/intents/yes-no-intents.md
- Slots and Lexicons:
- ai/empower/nlu/slots-and-lexicons/lexicons.md
- ai/empower/nlu/slots-and-lexicons/slots.md
- ai/empower/nlu/slots-and-lexicons/any-slots.md
- ai/empower/nlu/slot-fillers.md
- ai/empower/nlu/text-cleaner.md
- External NLU:
- ai/empower/nlu/external/overview.md
- ai/empower/nlu/external/no-nlu.md
- ai/empower/nlu/external/nlu-connectors.md
- ai/empower/nlu/external/external-nlu-intent-recognition.md
- ai/empower/nlu/external/intent-reranking.md
- ai/empower/nlu/external/nlu-transformers.md
- NLU Attachments:
- ai/empower/nlu/attachments/attached-flows.md
- ai/empower/nlu/attachments/attached-lexicons.md
- ai/empower/nlu/attachments/attachments.md
- Other:
- ai/empower/nlu/language-support.md
- ai/empower/nlu/nlu-warnings.md
- Large Language Models:
- ai/empower/llms/overview.md
- ai/empower/llms/model-support-by-feature.md
- Providers:
- ai/empower/llms/providers/all-providers.md
- ai/empower/llms/providers/microsoft-azure-openai.md
- ai/empower/llms/providers/openai.md
- ai/empower/llms/providers/anthropic.md
- ai/empower/llms/providers/google.md
- ai/empower/llms/providers/aleph-alpha.md
- ai/empower/llms/providers/amazon-bedrock.md
- ai/empower/llms/fallback.md
- ai/empower/llms/llm-session-token-counter.md
- ai/empower/llms/other-operations.md
- ai/empower/generative-ai.md
- Knowledge AI:
- ai/empower/knowledge-ai/overview.md
- ai/empower/knowledge-ai/activate.md
- Text Formats:
- ai/empower/knowledge-ai/ctxt.md
- ai/empower/knowledge-ai/pdf.md
- ai/empower/knowledge-ai/web-page.md
- Text Extraction:
- ai/empower/knowledge-ai/text-extraction/overview.md
- ai/empower/knowledge-ai/text-extraction/text-extraction-with-basic-parser.md
- ai/empower/knowledge-ai/text-extraction/text-extraction-with-advanced-parser.md
- ai/empower/knowledge-ai/text-extraction/text-extraction-with-azure-ai.md
- ai/empower/knowledge-ai/source-tags.md
- ai/empower/knowledge-ai/distance-value-change-after-migration.md
- 🧪 Test and Debug:
- Interaction Panel:
- ai/test/interaction-panel/overview.md
- ai/test/interaction-panel/context.md
- ai/test/interaction-panel/input.md
- ai/test/interaction-panel/profile.md
- ai/test/interaction-panel/state.md
- ai/test/demo-webchat.md
- ai/test/logs.md
- ai/test/playbooks.md
- ai/test/voice-preview.md
- 🚀 Deploy:
- Endpoints:
- ai/deploy/endpoints/overview.md
- ai/deploy/endpoints/data-protection-and-analytics.md
- ai/deploy/endpoints/session-management.md
- ai/deploy/endpoints/handover-settings.md
- ai/deploy/endpoints/real-time-translation-settings.md
- ai/deploy/endpoints/file-storage.md
- ai/deploy/endpoints/content-conversion.md
- ai/deploy/endpoints/testing-mode.md
- ai/deploy/endpoints/inject-and-notify.md
- Transformers:
- ai/deploy/endpoints/transformers/transformers.md
- ai/deploy/endpoints/transformers/input-transformer.md
- ai/deploy/endpoints/transformers/output-transformer.md
- ai/deploy/endpoints/transformers/execution-finished-transformer.md
- ai/deploy/endpoints/transformers/notify-transformer.md
- ai/deploy/endpoints/transformers/inject-transformer.md
- Endpoint Reference:
- ai/deploy/endpoint-reference/overview.md
- ai/deploy/endpoint-reference/8x8.md
- ai/deploy/endpoint-reference/amazon-alexa.md
- ai/deploy/endpoint-reference/amazon-lex.md
- ai/deploy/endpoint-reference/audiocodes.md
- ai/deploy/endpoint-reference/avaya-cpaas.md
- ai/deploy/endpoint-reference/azure-bot-services.md
- ai/deploy/endpoint-reference/bandwidth.md
- ai/deploy/endpoint-reference/dialogflow.md
- ai/deploy/endpoint-reference/facebook-messenger.md
- ai/deploy/endpoint-reference/genesys.md
- ai/deploy/endpoint-reference/intercom.md
- ai/deploy/endpoint-reference/line-messenger.md
- ai/deploy/endpoint-reference/microsoft-teams.md
- ai/deploy/endpoint-reference/nice.md
- ai/deploy/endpoint-reference/rest.md
- ai/deploy/endpoint-reference/ringcentral-engage.md
- ai/deploy/endpoint-reference/socketio.md
- ai/deploy/endpoint-reference/slack.md
- ai/deploy/endpoint-reference/sunshine-conversations.md
- ai/deploy/endpoint-reference/twilio.md
- ai/deploy/endpoint-reference/userlike.md
- ai/deploy/endpoint-reference/voice-copilot.md
- ai/deploy/endpoint-reference/voice-gateway.md
- ai/deploy/endpoint-reference/webchat.md
- ai/deploy/endpoint-reference/webhook.md
- ai/deploy/endpoint-reference/whatsapp.md
- ai/deploy/endpoint-reference/workplace-by-fb.md
- ai/deploy/snapshots.md
- 🤖 Train:
- ai/train/intent-trainer.md
- 📊 Analyze:
- ai/analyze/overview.md
- Collecting Data:
- ai/analyze/collecting-data.md
- ai/analyze/user-and-session-identification.md
- ai/analyze/insights.md
- ai/analyze/odata.md
- ai/analyze/call-tracing.md
- ai/analyze/contact-profiles.md
- Goals and Tasks:
- ai/analyze/goals-and-tasks/overview.md
- ai/analyze/goals-and-tasks/tasks.md
- ai/analyze/goals-and-tasks/goals.md
- ☎️ Escalate:
- ai/escalate/handovers.md
- Handover Reference:
- ai/escalate/handover-reference/overview.md
- ai/escalate/handover-reference/live-agent.md
- ai/escalate/handover-reference/chatwoot.md
- ai/escalate/handover-reference/ring-central-engage.md
- ai/escalate/handover-reference/salesforce.md
- ai/escalate/handover-reference/genesys-cloud-guest-chat.md
- Genesys Cloud Open Messaging:
- ai/escalate/handover-reference/genesys-cloud-open-messaging.md
- ai/escalate/handover-reference/genesys-cloud-open-messaging-handover-end-detection.md
- ai/escalate/handover-reference/8x8.md
- Handover Features:
- ai/escalate/user-inactivity-detection.md
- ai/escalate/ai-copilot.md
- ⚙️ Administer:
- User Menu:
- ai/administer/user-menu/overview.md
- ai/administer/user-menu/my-profile.md
- ai/administer/hotkeys.md
- Access Management:
- Admin Center:
- ai/administer/access/admin-center/overview.md
- ai/administer/access/admin-center/dashboard.md
- ai/administer/access/admin-center/access-control.md
- ai/administer/access/admin-center/audit-events.md
- Project and Members:
- ai/administer/access/project-settings.md
- ai/administer/access/members.md
- ai/administer/access/management-ui.md
- ai/administer/limitations.md
- ai/administer/billing.md
- 👩💻 Developer Reference:
- ai/developers/api-and-cli.md
- ai/developers/client-libraries.md
- ai/developers/extension-framework.md
- 🖥️ Install, Configure, and Migrate:
- ai/installation/access-to-cognigy-ai.md
- ai/installation/about.md
- ai/installation/browser-requirements.md
- ai/installation/architecture.md
- On-Premises:
- ai/installation/overview.md
- ai/installation/version-compatibility-matrix.md
- ai/installation/prerequisites.md
- ai/installation/pre-installation-checklist.md
- ai/installation/installation-process.md
- ai/installation/reset-init-user-credentials.md
- ai/installation/backups.md
- Upgrade and Migration Guides:
- ai/installation/migration/overview.md
- ai/installation/migration/single-replica-mongoDB-to-multi-replica-mongoDB-migration.md
- ai/installation/migration/kustomize-to-helm-migration.md
- ai/installation/migration/efs-provisioner-to-efs-csi-migration.md
- ai/installation/migration/azure-file-to-azure-csi-migration.md
- ai/installation/migration/from-nlu-v1-to-v2-migration.md
- ai/installation/migration/single-replica-redis-to-redis-ha-migration.md
- ai/installation/migration/weaviate-upgrade-to-1.22.5.md
- ai/installation/migration/from-weaviate-to-qdrant.md
- SaaS:
- ai/installation/saas-service-health.md
- ai/installation/ip-ranges-shared-environments.md
- Single Sign-on (SSO):
- ai/installation/single-sign-on-saml2.md
- ai/installation/single-signin-openid-connect.md
- Voice Gateway:
- voice-gateway/index.md
- 👋 Overview:
- voice-gateway/overview.md
- voice-gateway/getting-started.md
- voice-gateway/technical-capabilities.md
- voice-gateway/migrate-from-ac-to-vg.md
- voice-gateway/glossary.md
- 🛠️ Self-Service Portal:
- voice-gateway/webapp/overview.md
- voice-gateway/webapp/users.md
- voice-gateway/webapp/accounts.md
- voice-gateway/webapp/applications.md
- voice-gateway/webapp/recent-calls.md
- voice-gateway/webapp/alerts.md
- voice-gateway/webapp/carriers.md
- Speech Services:
- voice-gateway/webapp/speech-services.md
- voice-gateway/webapp/streaming.md
- voice-gateway/webapp/phone-numbers.md
- voice-gateway/webapp/outbound-call-routing.md
- 📞 Outbound Calls:
- voice-gateway/creating-outbound-calls.md
- 📚 References:
- Voice Gateway Verbs:
- voice-gateway/references/verbs/overview.md
- voice-gateway/references/verbs/amd.md
- voice-gateway/references/verbs/config.md
- voice-gateway/references/verbs/dial.md
- voice-gateway/references/verbs/dub.md
- voice-gateway/references/verbs/dtmf.md
- voice-gateway/references/verbs/gather.md
- voice-gateway/references/verbs/hangup.md
- voice-gateway/references/verbs/listen.md
- voice-gateway/references/verbs/play.md
- voice-gateway/references/verbs/say.md
- voice-gateway/references/verbs/sip-refer.md
- voice-gateway/references/verbs/sip-request.md
- voice-gateway/references/verbs/transcribe.md
- Voice Gateway Events:
- voice-gateway/references/events/overview.md
- voice-gateway/references/events/ANSWERING_MACHINE_DETECTION.md
- voice-gateway/references/events/CALL_CREATED.md
- voice-gateway/references/events/CALL_COMPLETED.md
- voice-gateway/references/events/CALL_FAILED.md
- voice-gateway/references/events/CALL_IN_PROGRESS.md
- voice-gateway/references/events/CALL_RECONNECTED.md
- voice-gateway/references/events/RECOGNIZED_DTMF.md
- voice-gateway/references/events/RECOGNIZED_SPEECH.md
- voice-gateway/references/events/TRANSFER_DIAL_ERROR.md
- voice-gateway/references/events/TRANSFER_DIAL_SUCCESS.md
- voice-gateway/references/events/TRANSFER_REFER_ERROR.md
- voice-gateway/references/events/TRANSFER_REFER_SUCCESS.md
- voice-gateway/references/events/USER_BUSY.md
- voice-gateway/references/events/USER_INPUT_TIMEOUT.md
- voice-gateway/references/events/NO_ANSWER.md
- voice-gateway/references/sip-response-codes.md
- voice-gateway/references/tts-and-stt-vendors.md
- voice-gateway/references/sip-trunk-providers.md
- 🖥️ On-Premises Installation:
- voice-gateway/installation/overview.md
- voice-gateway/installation/browser-requirements.md
- voice-gateway/installation/version-compatibility-matrix.md
- voice-gateway/installation/installation-process.md
- Webchat:
- webchat/index.md
- 👋 Overview:
- webchat/overview.md
- webchat/getting-started.md
- 🆕 Webchat v3:
- webchat/v3/overview.md
- webchat/v3/supported-browsers.md
- webchat/v3/features.md
- Endpoint Configuration:
- webchat/v3/configuration.md
- webchat/v3/metadata.md
- webchat/v3/accessibility.md
- webchat/v3/embedding.md
- 💬 Webchat v2 (Deprecated):
- webchat/v2/overview.md
- webchat/v2/supported-browsers.md
- webchat/v2/features.md
- webchat/v2/configuration.md
- webchat/v2/embedding.md
- 🗂️ Miscellaneous:
- webchat/migration.md
- webchat/plugins.md
- webchat/demo.md
- webchat/release-notes.md
- xApps:
- xApps/index.md
- 👋 Overview:
- xApps/overview.md
- xApps/use-cases.md
- 🛠️ Build an xApp:
- xApps/build/overview.md
- xApps/build/first-xApp.md
- xApps/build/xApp-with-multi-channels.md
- xApps/build/standalone-xApp.md
- xApps/build/custom-xApp-node.md
- xApps/build/overlay.md
- 🛡️ xApp Security:
- xApps/security/secure-xApp-from-xss.md
- 🗂️ Miscellaneous:
- xApps/architecture.md
- xApps/tokens.md
- xApps/api.md
- xApps/supported-browsers-and-channels.md
- AI Copilot:
- ai-copilot/index.md
- 👋 Overview:
- ai-copilot/overview.md
- ai-copilot/getting-started.md
- 🔗 Integrate, Configure, and Embed:
- ai-copilot/contact-center-integration.md
- ai-copilot/configuration.md
- ai-copilot/plug-and-play-widgets.md
- ai-copilot/embedding.md
- 💬 Chat AI Copilot:
- ai-copilot/chat.md
- 🗣️ Voice AI Copilot:
- ai-copilot/voice/voice-overview.md
- ai-copilot/voice/transfer-node.md
- 🖥️ On-Premises Installation:
- ai-copilot/installation/overview.md
- ai-copilot/installation/browser-requirements.md
- ai-copilot/architecture.md
- ai-copilot/installation/version-compatibility-matrix.md
- ai-copilot/installation/prerequisites.md
- ai-copilot/installation/installation-process.md
- Upgrade and Migration Guides:
- ai-copilot/installation/migration/overview.md
- ai-copilot/installation/migration/agent-assist-to-cognigy-ai-helm-chart-migration.md
- ai-copilot/installation/migration/ai-copilot-new-dns-names-migration.md
- Live Agent:
- live-agent/index.md
- 👋 Overview:
- live-agent/overview.md
- Getting Started:
- live-agent/getting-started/overview.md
- live-agent/getting-started/live-agent-setup/live-agent-setup-org.md
- live-agent/getting-started/live-agent-setup/live-agent-setup-inbox.md
- Handover Setup:
- live-agent/getting-started/live-agent-setup/live-agent-setup-handover.md
- live-agent/getting-started/live-agent-setup/live-agent-setup-handover-endpoint.md
- live-agent/getting-started/live-agent-setup/live-agent-setup-handover-flow.md
- live-agent/getting-started/live-agent-setup/live-agent-setup-agents.md
- live-agent/getting-started/live-agent-setup/live-agent-setup-additional-inbox.md
- live-agent/glossary.md
- 💬 Conversations:
- live-agent/conversation/overview.md
- live-agent/conversation/assign-conversations.md
- Conversation Queue:
- live-agent/conversation/conversation-queue/overview.md
- live-agent/conversation/conversation-queue/real-time-queue-notifications.md
- Conversation Routing:
- live-agent/conversation/conversation-routing/overview.md
- live-agent/conversation/conversation-routing/manual-mode.md
- live-agent/conversation/conversation-routing/automatic-mode.md
- live-agent/conversation/send-reply.md
- live-agent/conversation/search-and-filter.md
- live-agent/conversation/other-operations.md
- 🤖 Assistants:
- live-agent/assistants/overview.md
- live-agent/assistants/ai-copilot-whisper.md
- live-agent/assistants/ai-copilot.md
- live-agent/assistants/ai-copilot-bot.md
- 📊 Analytics Tools:
- Reports:
- live-agent/reports/overview.md
- live-agent/reports/supervisor-overview.md
- Administrator Reports:
- live-agent/reports/admin/overview.md
- live-agent/reports/admin/conversations.md
- live-agent/reports/admin/agents.md
- live-agent/reports/admin/labels.md
- live-agent/reports/admin/inboxes.md
- live-agent/reports/admin/teams.md
- live-agent/tools/odata-endpoint.md
- 🛠️ Settings:
- live-agent/settings/overview.md
- live-agent/settings/agents.md
- live-agent/settings/teams.md
- live-agent/settings/inboxes.md
- live-agent/settings/labels.md
- live-agent/settings/skills.md
- live-agent/settings/automation-rules.md
- live-agent/settings/canned-responses.md
- live-agent/settings/attachments.md
- live-agent/settings/audit-logs.md
- live-agent/settings/account-settings.md
- 🔐 Access Management:
- live-agent/roles.md
- 📨 User Profile and Notifications:
- live-agent/notifications.md
- live-agent/profile-settings.md
- 🖥️ On-Premises Installation:
- live-agent/installation/browser-requirements.md
- live-agent/installation/deployment/version-compatibility-matrix.md
- Deployment:
- live-agent/installation/deployment/architecture.md
- live-agent/installation/deployment/prerequisites.md
- live-agent/installation/deployment/installation-using-helm.md
- live-agent/installation/deployment/cognigy-live-agent-oauth.md
- Helm Values:
- live-agent/installation/helm-values/helm-values.md
- live-agent/installation/helm-values/database.md
- live-agent/installation/helm-values/redis.md
- live-agent/installation/helm-values/storage.md
- live-agent/installation/helm-values/smtp.md
- live-agent/installation/helm-values/email-templates.md
- live-agent/installation/deployment/installation-updates.md
- Upgrade and Migration Guides:
- live-agent/installation/migration/overview.md
- live-agent/installation/migration/helm-dependencies.md
- live-agent/installation/migration/redis-sentinel.md
- 🗂️ Miscellaneous:
- live-agent/FAQs.md
- Insights:
- insights/index.md
- 👋 Overview:
- insights/overview.md
- insights/glossary.md
- 📊 Reports:
- insights/reports/overview.md
- insights/reports/engagement.md
- insights/reports/nlu-performance.md
- insights/reports/live-agent.md
- insights/reports/goals.md
- 🔭 Explorers:
- insights/explorers/step.md
- insights/explorers/transcript.md
- insights/explorers/message.md
- 🔍 Filter and Sort:
- insights/global-filters.md
- 🗓️ Data Management:
- Pre-Aggregation:
- insights/data-management/pre-aggregation.md
- insights/data-management/time-zone-with-pre-aggregation.md
- insights/data-management/time-zone.md
- insights/data-management/ttl.md
- ⬇️ Download Reports:
- insights/download-reports.md
- Support:
- help/index.md
- help/get-help.md
- Release Notes:
- release-notes/index.md
- release-notes/deprecations-and-removals.md
- 📦 Product Versions:
- 4.9x:
- release-notes/4.95.md
- release-notes/4.94.md
- release-notes/4.93.md
- release-notes/4.92.md
- release-notes/4.91.md
- release-notes/4.90.md
- 4.8x:
- release-notes/4.89.md
- release-notes/4.88.md
- release-notes/4.87.md
- release-notes/4.86.md
- release-notes/4.85.md
- release-notes/4.84.md
- release-notes/4.83.md
- release-notes/4.82.md
- release-notes/4.81.md
- release-notes/4.80.md
- 4.7x:
- release-notes/4.79.md
- release-notes/4.78.md
- release-notes/4.77.md
- release-notes/4.76.md
- release-notes/4.75.md
- release-notes/4.74.md
- release-notes/4.73.md
- release-notes/4.72.md
- release-notes/4.71.md
- release-notes/4.70.md
- 4.6x:
- release-notes/4.69.md
- release-notes/4.68.md
- release-notes/4.67.md
- release-notes/4.66.md
- release-notes/4.65.md
- release-notes/4.64.md
- release-notes/4.63.md
- release-notes/4.62.md
- release-notes/4.61.md
- release-notes/4.60.md
- 4.5x:
- release-notes/4.59.md
- release-notes/4.58.md
- release-notes/4.57.md
- release-notes/4.56.md
- release-notes/4.55.md
- release-notes/4.54.md
- release-notes/4.53.md
- release-notes/4.52.md
- release-notes/4.51.md
- release-notes/4.50.md
- 4.4x:
- release-notes/4.49.md
- release-notes/4.48.md
- release-notes/4.47.md
- release-notes/4.46.md
- release-notes/4.45.md
- release-notes/4.44.md
- release-notes/4.43.md
- release-notes/4.42.md
- release-notes/4.41.md
- release-notes/4.40.md
- 4.3x:
- release-notes/4.39.md
- release-notes/4.38.md
- release-notes/4.37.md
- release-notes/4.36.md
- release-notes/4.35.md
- release-notes/4.34.md
- release-notes/4.33.md
- release-notes/4.32.md
- release-notes/4.31.md
- release-notes/4.30.md
- 📜 Earlier Product Versions:
- release-notes/earlier-versions/overview.md
- release-notes/earlier-versions/cognigy-ai-pre-4.30.md
- release-notes/earlier-versions/insights-pre-4.30.md
- release-notes/earlier-versions/live-agent-pre-4.30.md
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