Display custom backup error #446
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Co-authored-by: David Legrand <1110600+davlgd@users.noreply.github.com>
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content/doc/find-help/faq.md
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| @@ -210,3 +210,6 @@ If a VACUUM operation needs more disk that there is remaining, migrating to the | |||
| Clever Cloud store all your backups on [Cellar](https://www.clever-cloud.com/product/cellar-object-storage/). | |||
| Cellar has a replication system to protect the data stored inside. It creates three copies of your backups, each stored in a different datacenters in the PAR region. | |||
| This way, even if one datacenter has an accident, your backup are still safe in two different datacenters. | |||
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| If you have a custom backup configuration with multiple retention policies and periods, the Clever Cloud console will not display all the available backups for restoration. | |||
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This is not related to back-ups. This is more generic any custom change (conf, replica, back-ups, extensions) would be plot in the Clever Cloud console.
Not sure we should add a dedicated line for the back-ups only but something more generic maybe?
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@aurrelhebert Yes. Could you suggest a change please ? Keep in mind that we are in the back-ups section of the FAQ here. It it needs to be generic beyond back-ups, maybe a new issue should be made to address custom changes in general.
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I agree with Aurélien. This disclaimer is only valid for highly customized backups policies which doesn't concern 99% of our customers. It feels more like some information we should give to the customer alongside the setup ticket.
| Cellar has a replication system to protect the data stored inside. It creates three copies of your backups, each stored in a different datacenters in the PAR region. | ||
| This way, even if one datacenter has an accident, your backup are still safe in two different datacenters. | ||
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| If you have a custom backup configuration with multiple retention policies and periods, the Clever Cloud Console won't display all the available backups for restoration. |
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| If you have a custom backup configuration with multiple retention policies and periods, the Clever Cloud Console won't display all the available backups for restoration. | |
| You can request custom backups configurations, with multiple retention policies and periods, by contacting the Support.The Clever Cloud Console won't display all the available backups for restoration, but you can find specific backups using [Clever Tools](https://github.com/CleverCloud/clever-tools), with the following command: `clever database backups DATABASE-ID [--format, -F] FORMAT`. Find more documentation on restoring backups with the CLI [here](https://github.com/CleverCloud/clever-tools/blob/master/docs/addons-backups.md#database-backups). |
| This way, even if one datacenter has an accident, your backup are still safe in two different datacenters. | ||
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| If you have a custom backup configuration with multiple retention policies and periods, the Clever Cloud Console won't display all the available backups for restoration. | ||
| However, you can restore a specific backup using [Clever Tools](https://github.com/CleverCloud/clever-tools). This allows for greater flexibility in managing and restoring backups outside the standard Console interface. |
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| However, you can restore a specific backup using [Clever Tools](https://github.com/CleverCloud/clever-tools). This allows for greater flexibility in managing and restoring backups outside the standard Console interface. | |
| This allows for greater flexibility in managing and restoring backups outside the standard Console interface. |
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@aurrelhebert @draescherl
What do you think about this suggestion?
| @@ -213,5 +213,10 @@ If a VACUUM operation needs more disk that there is remaining, migrating to the | |||
| ## Where are the backups stored? | |||
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| Clever Cloud store all your backups on [Cellar](https://www.clever-cloud.com/product/cellar-object-storage/). | |||
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Maybe we should explain here Cellar is an replicated object storage service, and then detail it's replication mechanism. Beware of new lines/paragraphs if not needed: maybe we should regroup sentences here.
Describe your PR
This PR updates the backup documentation to clarify the behavior of custom backup configurations with multiple retention policies and periods. It explains that while the Clever Cloud console does not display all backups for restoration, users can leverage the CLI to restore a specific backup.
=> CRISP ticket : https://app.crisp.chat/website/522c93ff-8b4d-4619-bcaf-e8d79ec492a0/inbox/session_401f3070-c3e3-4afe-af6b-cecf8a8d1f2b/