Customer-Churn-Analysis-using-Power-BI

This project uses Power BI Desktop and Excel to help businesses prevent customer loss and improve customer service.

Key Features:

📌 Predictive Churn Modeling: Identify at-risk customers before they churn, enabling proactive interventions and retention strategies.

📌 Customer Segmentation: Group customers based on shared characteristics and churn risk, allowing for targeted marketing and engagement efforts.

Customer Segmentation: Group customers based on shared characteristics and churn risk, allowing for targeted marketing and engagement efforts. Customer Churn Dashboard

Churn.customer.power.bi.-.Made.with.Clipchamp.mp4

Built with:

1. Power BI Desktop
2. Excel

Benefits:

1. Reduce customer loss: Identify and help customers at risk to keep them longer.
2. Improve customer satisfaction: Understand customer needs better for better service.
3. Make data-driven decisions: Use insights to make better choices for keeping customers happy. Customer Risk Analysis