Hundred Year Plan Site Picker: Replace presales-chat with Help Center

[AtrumGeost]

Related to https://github.com/Automattic/martech/issues/3670

Proposed Changes

Remove calypso/lib/presales-chat in favor of HelpCenter. It follows the same implementation as /help:

https://github.com/Automattic/wp-calypso/blob/24a703ea71a4c0eac2cce908e9ef861b363f934c/client/me/help/help-contact-us-header.tsx

To skip the bot/AI I used as reference:

https://github.com/Automattic/wp-calypso/blob/24a703ea71a4c0eac2cce908e9ef861b363f934c/client/me/help/help-contact-us-header.tsx

But I would love help on this approach.

Things that I would like feedback on how to implement

• How to communicate to the Happiness Engineer this user came through the 100-Year Plan flow

Why are these changes being made?

In its current state, the 'Need help? Contact Us' chat button is not working. The best experience is to use Help Center:

p1738252192081029-slack-C07D72S1135

Testing Instructions

• Go to http://calypso.localhost:3000/setup/hundred-year-plan/site-picker
• Select a test site
• Try clicking on "Need help? Contact us"
• Make sure the Help Center pops up and you can directly go to a human
  • Keep in mind that if you test this flow proxied, you won't get an actual response since the ZD interaction will go to the sandboxed version of Zendesk.

Pre-merge Checklist

• Has the general commit checklist been followed? (PCYsg-hS-p2)
• Have you written new tests for your changes?
• Have you tested the feature in Simple (P9HQHe-k8-p2), Atomic (P9HQHe-jW-p2), and self-hosted Jetpack sites (PCYsg-g6b-p2)?
• Have you checked for TypeScript, React or other console errors?
• Have you used memoizing on expensive computations? More info in Memoizing with create-selector and Using memoizing selectors and Our Approach to Data
• Have we added the "[Status] String Freeze" label as soon as any new strings were ready for translation (p4TIVU-5Jq-p2)?
  • For UI changes, have we tested the change in various languages (for example, ES, PT, FR, or DE)? The length of text and words vary significantly between languages.
• For changes affecting Jetpack: Have we added the "[Status] Needs Privacy Updates" label if this pull request changes what data or activity we track or use (p4TIVU-aUh-p2)?

[github-actions]

Calypso Live (direct link)

https://calypso.live?image=registry.a8c.com/calypso/app:build-131685

Jetpack Cloud live (direct link)

https://calypso.live?image=registry.a8c.com/calypso/app:build-131685&env=jetpack

Automattic for Agencies live (direct link)

https://calypso.live?image=registry.a8c.com/calypso/app:build-131685&env=a8c-for-agencies

[matticbot]

This PR does not affect the size of JS and CSS bundles shipped to the user's browser.

Generated by performance advisor bot at iscalypsofastyet.com.

[AtrumGeost]

Changing the approach here since I confirmed we want to default to the Help Center experience instead of the Zendesk Widget: p1738252192081029-slack-C07D72S1135

[AtrumGeost]

I would like to know if this is the best way to skip the bot.

[matticbot]

This PR modifies the release build for the following Calypso Apps:

For info about this notification, see here: PCYsg-OT6-p2

• blaze-dashboard
• command-palette-wp-admin
• help-center
• notifications
• odyssey-stats
• whats-new

To test WordPress.com changes, run install-plugin.sh $pluginSlug update/hundred-year-plan-site-picker-chat-button on your sandbox.

[escapemanuele]

Works great. Remember that you can add &userFieldMessage=${ message }&siteUrl=${ siteUrl }&siteId=${ siteId } as info to the '/odie?provider=zendesk' to pass more info to Happiness Engineers.