[Bug] Attachment are not working while adding them to annotation from a mobile device

[shivantra]

WebViewer version 10.12.0

The current behavior While adding an attachment to an annotation it works fine on laptop / desktop but it's not working on mobile / tablet

The expected behavior It should allow adding attachment from mobile / tablet

Steps to reproduce

Click on Annotate -> Note -> Add note -> Add attachment.

[bollain]

Hi @shivantra,

Thanks for this report. We have verified the issue and have added this to our backlog. When this is fixed we will let you know what version this will be available in.

[IV-R]

Check for Updates
• Monitor the GitHub issue here for updates or a fix in upcoming releases of WebViewer.

2. Fallback Approach
   • Since the problem is specific to mobile and tablet devices, consider using a desktop or laptop as a temporary solution to add attachments.

3. Custom Debugging
   • Debug the issue yourself if urgent:
   • Inspect the logs or network calls on a mobile device using browser developer tools.
   • Verify the event handlers for attachment uploads in the code to identify discrepancies between desktop and mobile.
   • Test on different browsers or devices to determine if it’s device- or platform-specific.

4. Contact Support
   • Reach out directly to ApryseSDK’s support team to report the urgency of the bug. They may provide a workaround or expedite the fix.

5. Custom Implementation
   • If you have access to the SDK codebase:
   • Override the attachment functionality using a custom implementation for mobile devices.
   • Review the WebViewer documentation for guidance on customizing annotations.

Temporary Workaround Suggestion

Until the issue is resolved, you can create a note or annotation without attachments on mobile devices and later edit them on a desktop to include the attachment