#Group Member's Name: ####1. Megat Danish Andzar bin Abd Samad (1132702823) ####2. Chin Lee Yuen (1142701984) ####3. Nursyazana Nadzirah bt Yusof (1151302850)

Interactive Directory

I. Analysis

1. Research

a. Scope

Objective - to ensure the increases of productivity of the student by increasing their efficiency of receiving and gaining information about MMU and their respective faculty

Financial Constraints - This is very high budget setup because it involved a lot of electronic parts with a lot of technical expertise (We cannot afford to hire expertise to consult about technical parts and we do not afford the part needed to setup this system in MMU)

b. Audit

Review existing work and product

1. Field (market) Research

2. Competitors / alternatives / replacement

3. Relevant technologies

   1. For targeted user to interact (Output):

   2. Touch – Screen based Kiosks - (user will interact with it to receive every kind of information provided)

   3. Search Bar
      - (will provide a box for user to type a keyword that they needed to find information)

   4. To connect with the kiosks or built-in the kiosk:

   5. Boolean Type Input Switch - (the switch will be use to provide input for lecturer’s availability)

   6. Camera Live Streaming - (the camera will provide the real-time view of intended places)

   7. MMU and Faculty Announcement Web Pages - (the Web Pages will provide the latest announcement about MMU activities)

   8. Lecturer’s Brief Information Web Pages - (will provide information about the lecturer’s room number, availability and room location)

   9. Map of MMU with GPS-like Function - (will provide information about the lecturer’s room number, availability and room location)

   10. Search Directory - (will provide a list of possible information based on specific keywords used by the user)

   11. For user to control (Input):

   12. MMU and Faculty Announcement Web Pages - (the Web Pages will be updated by a person in-charge of this system)

   13. Lecturer Brief Information Web Pages - (the Web Pages will be updated by a person in-charge of this system)

   14. Boolean Type Input Switch - (lecturer will decide the availability of themselves)

4. SWOT Analysis

c. Stakeholder Interviews (internal / external)

Understand product vision and constraints

Product{project} Vision

• to ensure the increases of productivity of the student by increasing their efficiency of receiving and gaining information about MMU and their respective faculty

Risk/Obstacles

• Someone may vandalize or steal part of the kiosks
  • (can be prevent by using safer material to cover the kiosk but it will add on financial constraints because it is very expensive)
• Internal or External parts of the system may stop working or malfunction
  • (it may not work due to some internal technical issues that can be solved by hiring technician to maintain the kiosk but it will add up on financial constraints because we need to pay the technician and the replacement for the damaged parts)
• Software may have some bug and error
  • (can be solved by hiring programmer to handle the software system but it will add up on financial constraints because we need to pay the programmer)
• Stop functioning if blackout happen in the campus because the system required electricity and internet access to function
  • (can be solved by doing alternate wiring for the kiosk and directed it to backup generator other than main generator)

Constraints

• Very high budget setup
  • (using too many electronic parts and need high-quality material to build the kiosk to prevent loss and damage from internal and external sources)
• Too many equipment involved for the development of this system and will increase the budget needed for this system

Opportunities

• Can generate income for MMU by including paid advertisement
  • (when the kiosk is in idle mode, the advertisement will pop out so that passerby can view the ads)
• To improve MMU image as first campus to provide interactive directory technology service to university users
  • (So far there are no other universities in Malaysia provide interactive map for their students, visitors, staffs and lecturers)
• Can sell the system to other university to be implemented in their university as well
  • (If the system is proven to increase the efficiency of providing and receiving information thus increasing the productivity of the students in MMU, it is a good thing to implement this system to other universities as well)

Users

• Targeted user: People who come to MMU (This system will only benefit people who are in MMU)

• Intended user: Students of MMU (Student of MMU will benefit a lot from this system)

• Potential user: Visitors, Staffs and Lecturers of MMU (People who come to MMU might use this system)

• User:

• Lecturers of MMU (Lecturers able to control the Lecturer’s Availability status)

• System admin of MMU (1 or 2 person in-charge) (The one who control the input for announcement, update lecturer profile, news, advertisement, map and other info in the system)

d. User Observations

Understand user needs and behavior and describe it. Find various aspect of audience/customer

Understanding user need and behaviors

Intended User:

Student

Student is our Intended User because student is the one who will benefit a lot from this system. This system can ease student to find and received information effectively.

• Problems

A matter or situation regarded as unwelcome or harmful and needing to be dealt with and overcome

• Don’t know or miss some events or important announcement that related with the student (This happen when user did not access to the MMU portal or get tired accessing the website everyday but no announcement is related to them)

• Doesn’t know about lecturer’s information that they are not familiar with including room number (This happen when student enter new trimester where some subject is being coordinated by unfamiliar or new lecturer)

• Don’t know whether a specific place is fully occupied or available for them (This happen during peak hour on certain area like Learning Point, Central Food Court, Mamak in Faculty of Creative Media, Faculty of Management Café and any other ‘popular’ places)

• Don’t know a certain location in MMU probably rooms in another faculty or other management office in MMU (This happen when student need to borrow something that belong to MMU for example the one who handle the works or electrical components in MMU is Facilities Management Department and not all students know where is their office location)

• Behaviors

Person acts in response to a particular situation or stimulus

• Student always ignored things that seem unrelated to their life (The problems of this behavior is sometime there some announcement or news that related or might be interested to them but they tend to miss it)

• Student is tired to access the MMU website every day and found out there is no announcement that related to them (The problems of this behavior is sometime there some announcement or news that related or might be interested to them but they tend to miss it)

• Sometime they don’t know lecturer’s room number and availability of the lecturer for a meet-up or consultation because there are no places of this information provided anywhere except admin office of the faculty or when lecturers announce it in class and for some reason, some student might miss it (The problems of this behavior is student cannot go to consultation or meet-up without having to wasting some time to travel to admin office of the faculty to actually ask for the information every time they required one)

• Attitudes

a settled way of thinking or feeling about someone or something, typically one that is reflected in a person's behavior

• Students stop accessing MMU Portal through their PC, laptop or phone after certain amount of time because they thought that there is no announcement in the portal that related to them (It is tiring for student to actually log in to MMU Portal and found out nothing new to be seen in the announcement because accessing the portal required multiple level of input where students need to fill their respective username and password. Even the username and password for every website of MMU sometimes is different from each other where it is confusing to remember what account is actually belong to what site)

• Student only familiar with the environment of their respective faculty even so they are not 100% know the layout of the faculty thoroughly because they have no time to explore the places due to assignment, exercise or classes (From foundation to undergraduate student they have a lot of classes and sometime the class is from 9 am to 5 pm every day. Due to this they have no time to actually explore the whole campus to memorize the layout of the campus and thus lower their knowledge of their surroundings because after 6 pm majority of the room in MMU is closed and only some available till-midnight or even 24-hours)

• Student love to fill their free time with other social activities like exercising, go out and eat, playing games, co-curriculum or club activities (University life is a crucial time for the student to socialize because this is the time where they actually meet different kind of people outside from their origin town or state, and because of this student more preferred to socialize with other human by playing games or something else rather than increase their knowledge about MMU)

• Student will feel annoy if they travel to the places they want to go and found out the places are fully occupied and they start to become lazy to go to the intended places if the situation happening everyday thus may decreases their social level because they will eventually go back home or hostel (Some places within MMU are fully occupied during certain time. Student need to travel to the intended places to actually see if the places are available or not and this will make the student feel their effort travelling to the places is wasted if the situation are repeated frequently)

• Some student become lazy to do a walk-in consultation or meet-up with the lecturer because sometimes when they go to the lecturer’s room to do walk in consultation, the lecturer is not available (Some lecturers have a lot of other business to be handle outside the campus thus will lessen their availability in MMU for walk-in consultation or meet-up. Some student felt like doing appointment for a consultation taking too much time and they preferred walk-in consultation as they can consult with the lecturer as frequent as possible to ensure their accuracy of doing the assignment and keep it right on track)

• Aptitudes

a natural ability to do something

• Students love to do something that easy and take lesser time to do (The system required only a simple touch to the screen as the input to provide student the intended information)

• Motivations

the reason or reasons one has for acting or behaving in a particular way

• Students will happy to do everything that increases their effectiveness and productivity for their studies in the MMU (Student will do something that beneficial for themselves or their studies in MMU if the method is easy and convenient to them. This will increase their level of productivity)

• Environments

the surroundings or conditions in which a person, animal, or plant lives or operates

• MMU environment is a bit boring and doesn’t represent the words multimedia in their name (Boring environment will always result in decreasing of productivity of people within the places and for this cases are the student)

• Tools

a device or implement, used to carry out a particular function

• MMU Official Website (MMU Official website is the site where all the announcement are announced in their homepage. The downside of the website is student need to log in with their respective user id and password to actually see the announcement and sometimes student get confused whether which password to use to logging in to the site because students in MMU have multiple password set by MMU Management (Camsys, MMU Portal, ICEMS, MMLS and Wifi@MMU) plus the password need to be change every 3 months and it is very troublesome. Also the downside of this website is their need to have access of their own mobile data of the internet or active connection in to actually have access to the site)

• MMLS (Multimedia Learning System) (MMLS is the website where lecturer and student communicate. This site is more specific to learning material and announcement from the lecturer to the classes. Sometime the lecturer announce their availability for consultation in the MMLS but only minority. Some lecturer not even use MMLS as a way to communicate with the student)

• Challenges

• Students don’t know what is happening in the MMU because there is less way to gain the information easily (All notice board within MMU become useless over time because people who use the board to advertise their thing did not update their ads and leave there for years thus making the student uninterested to actually go to the notice board to update about recent announcement)

2. Modeling

a. Intended User Persona:

User and Customer Archetypes

Name: Aina

Age: 22

Gender: Female

Faculty: Faculty of Creative Multimedia

Aina is 22 years old girl who further her study in Multimedia University, majoring in Media Arts. Her past record in her previous college was outstanding where she achieved 3.9 CGPA and very active in sports and club activities. She wants to continue active in club and sports and maintaning the result. Unfortunately, she is new to MMU environment and does not familiar with it yet.

1. goals

   • To achieve high CGPA by consulting with lecturers other than class time.

2. Patterns in user and customer behaviors

   • Sometimes Aina goes to Learning Point for study but the place is full with students so she has to change venue.

3. Attitudes

   • Aina is a hard-working student and she loves reading and studying with her friends, both male and female.

4. Aptitudes

   • She does not like to be in a noisy environment and does not prefer wasting her energy to do something that does not bring any benefit to her.

5. Tools

   • Depends on FCM and MMU website for information, required mobile data.

6. Challenges

   • Does not know about availability in the library.

b. Other User Persona: Lecturers

Name: Madam Haziqah

Age: 44

Gender: Female

Faculty: Faculty of Creative Multimedia

Madam Haziqah is a lecturer who is teaching the major subject of advertising design, she has been teaching for 10 years in MMU.

1. goals

   • To ensure every student get to learn all the knowledge under her subject

2. Patterns in user and customer behaviors

   • Sometimes her students want to seek for consultation but she is not inside the room as she needs leaves for something

3. Attitudes

   • Madam Haziqah is passion to her job as a lecturer because she loves teaching

4. Aptitudes

   • Sometimes she is busying prepare for meeting and couldn’t meet her students

5. Tools

   • When Madam Haziqah is leaving her room, she needs to drop a leave message on her door to inform everyone who need to meet her

6. Challenges

   • Some students will wait at outside her room until she’s back had block the walkway for others lecturer pass by

c. Other User Persona: Outsider

Name: Angela

Age: 21

Gender: Female

Faculty: Currently not MMU student

1. goals

   • Always having gathering with her old friends

2. Patterns in user and customer behaviors

   • Every time she visits her friends in different university will easily get lost

3. Attitudes

   • Angela loves to socialize and visits her friends

4. Aptitudes

   • Angela always weak in sense of direction

5. Tools

   • When she wants to find her friend’s location in their university, she needs to call them by phone to know the direction of places

6. Challenges

   • When Angela’s phone is no credits and connection service is expired, she couldn’t contact her friend to know destination

II. Synthesis

1. Requirements Definition

a. Context Scenarios

The following is the first iteration of a context scenario for a primary persona for a campus interactive directory, including both the device and its service. Our persona is Aina, a FCM student in Multimedia University, whose goal to achieve excellent result on her studies in Advertising Design course.

Here is Aina's context scenario:

1. In the morning, Aina receives an email from lecturer about class venue changes. The announcement notices students about Media Art Design 1 lecture class had changes to room 2015 starting from today. Due to she is new in MMU and she doesn’t familiar with the environment, when Aina steps into FCM building, she sees a directory kiosk at ground floor lobby. Then, she goes to it to search for the direction place of 2015 lecture room.

2. After class, Aina wants to meet Madam Tengku for her class assignment consultation, but unfortunately she doesn’t know the lecturer’s room number. She walks to FCM building’s ground floor again to search for interactive directory. While she key-in the lecturer’s name into search button, the directory immediately shows the lecturer’s information and also room number. In the lecturer page, it shows a red light icon which indicates offline status, so Aina decides to walk in consultation after lunch time.

3. After that, Aina wants to get update news about MMU to know events that happening recently around the campus. So Aina clicks into announcement button icon, the directory screen pop-up a page shows up the entire latest announcement. After reads the information, she realizes that this week is business week for FIT students at central plaza, so she decides to walk to the place to solve her lunch meal later soon because she is feeling bored to MMU restaurants.

4. From the announcement directory page, Aina also see an announcement about reminder of final financial clearance. She realizes that she forgets to settle full payment of tuition fees. Then, she contacts her parents to tell them the notice about tuition fees settlement.

5. After meet Madam Tengku for consultation, Aina goes back to her hostel take a rest. She plans to go to the library studies after having a nap.

6. After Aina having her dinner in the evening, she walks to hostel ground floor using the directory kiosk to check the latest news happened around the world. When she touches the news icon on the screen, it shows up a list of news title with latest date of today.

7. After checking news, she searches for the situation of library before goes to the place, because she worries library will be full and noisy will affect her quality of studies. After Aina seek for interactive directory, she realizes the situation there is crowded through the live streaming show in the directory kiosk. Hence, she walks back her hostel room for own revision and could save energy so that no need to walk to library for checking situation.

b. Requirements

Describe necessary capabilities of the product

• Functional and data needs

  • Thematic Map of the campus with details of the room name, room no and locations
  • Announcement from MMU Management, Faculty or any other sources related to the MMU student
  • Advertisement from within MMU or outside sources
  • Lecturer availability
  • Search Bar
  • Camera Live Streaming of Central Food Court, Learning Point, Faculty of Management Café, Mamak of Faculty of Creative Multimedia and Deen’s Café

• User Mental Models

• Design Imperatives

• Product Vision

  • To ensure the increases of productivity of the student by increasing their efficiency of receiving and gaining information about MMU and their respective faculty

• Business Requirements

• Technology

1. For targeted user to interact (Output):

• Touch – Screen based Kiosks (user will interact with it to receive every kind of information provided)
• Search Bar (will provide a box for user to type a keyword that they needed to find information)

2. To connect with the kiosks or built-in the kiosk:

• Boolean Type Input Switch (the switch will be use to provide input for lecturer’s availability)

• Camera Live Streaming (the camera will provide the real-time view of intended places)

• MMU and Faculty Announcement Web Pages (the Web Pages will provide the latest announcement about MMU activities)

• Lecturer’s Brief Information Web Pages (will provide information about the lecturer’s room number, availability and room location)

• Map of MMU with GPS-like Function (will provide information about the lecturer’s room number, availability and room location)

• Search Directory (will provide a list of possible information based on specific keywords used by the user)

3. For user to control (Input):

• MMU and Faculty Announcement Web Pages (the Web Pages will be updated by a person in-charge of this system)

• Lecturer Brief Information Web Pages (the Web Pages will be updated by a person in-charge of this system)

• Boolean Type Input Switch (lecturer will decide the availability of themselves)

2. Design Framework

a. Elements

Define manifestations of information and functionality

1. Information

• Announcement
• News
• Lecturer Availability
• Live Streaming Video of Learning Point
• Live Streaming Video of Central Food Court
• Live Streaming Video of Faculty of Management Cafe
• Live Streaming Video of Faculty of Creative Multimedia Mamak
• Live Streaming Video of Deen’s Cafe
• Map of the MMU with detailed of every room available in the faculty and the function (including lecturer’s room, classes and so on)

2. Form factor - A rectangular kiosk with 16:9 screen

3. Posture

4. Input Method - Touchscreen

5. Functional and Data Elements

• Can view the latest announcement on the announcement page
• Can view the latest news on news section
• Can search every room name, location, numbers to obtain the location of the room and info
• Can view Lecturer Availability by searching their name in search bar
• Live Streaming Video of Learning Point to know the real-time situation
• Live Streaming Video of Central Food Court to know the real-time situation
• Live Streaming Video of Faculty of Management Café to know the real-time situation
• Live Streaming Video of Faculty of Creative Multimedia Mamak to know the real-time situation
• Live Streaming Video of Deen’s Cafe to know the real-time situation
• Map of the MMU with detailed of every room available in the faculty and the function (including lecturer’s room, classes and so on)

3. Mechanism

• The announcement on the announcement page is linked with the MMU Portal Announcement Section
• The news is linked with the News section in the MMU Portal
• Lecturer Availability is linked by the switch in every lecturer’s room, the lecturer can set it as available or not available
• Live Streaming Video of Learning Point is linked with the CCTV in the Learning Point
• Live Streaming Video of Central Food Court is linked with the CCTV in the Central Food Court
• Live Streaming Video of Faculty of Management Café is linked with the CCTV in the Faculty of Management Cafe
• Live Streaming Video of Faculty of Creative Multimedia Mamak is linked with the CCTV in the Faculty of Creative Multimedia Mamak.
• Live Streaming Video of Deen’s Cafe to know the real-time situation
• Map of the MMU with detailed of every room available in the faculty and the function (including lecturer’s room, classes and so on)

4. Actions

• The announcement page is to update user the recent announcement around MMU
• The news section is to update user the recent news
• Lecturer Availability to notify user about the availability of the lecturer
• Live Streaming Video of Learning Point is to provide real-time data in the Learning Point
• Live Streaming Video of Central Food Court is to provide real-time data in the Central Food Court
• Live Streaming Video of Faculty of Management Café is to provide real-time data in the Faculty of Management Café
• Live Streaming Video of Faculty of Creative Multimedia Mamak is to provide real-time data in the Faculty of Creative Multimedia Mamak
• Live Streaming Video of Deen’s Cafe is to provide real-time data in the Deen’s Cafe

•   Map of the MMU with detailed of every room available in the faculty and the function to provided detail location to the user
  

b. Framework

Design overall structure of user experience

1. Sketch

   1. Installation Project

   2. Design Product

      

      1. groupings and hierarchy